Q: After real-time sync, why files larger than 4GB in the source directory may not be synced to the target path?
If the partition where the target path was located is FAT/FAT32, files larger than 4GB will not be synced to the target path. Because a single file larger than 4GB cannot be stored on a partition which is formatted with FAT/FAT32. Please re-select another target path and try again. If the partition where the target path was located is not FAT/FAT32, please view the product log, or contact our technical support and send the log folder in the installation directory to us.
Q: After real-time sync, why some files or folders in the target path cannot be accessed?
The possible reason is that after the files or folders are synced to the target path, the character of files or folders path exceeds the maximum path character allowed by Windows system. Although the files or folders cannot be accessed, they are not damaged. You can access the files or folders by cutting the parent directory of them to other path with less character. If they are still inaccessible after cutting operation, please contact our technical support and send the log folder in the installation directory to us.
Q: After real-time sync, why some source files cannot be synced to the target path?
The possible reason is that SYSTEM user doesn't have permission to access the source files, but real-time sync operates files based on SYSTEM user’s permission. Therefore, some source files cannot be synced successfully. At this point, you can add SYSTEM user’s permission into the security attribute of the file and then try real-time sync again. If it still fails, please contact our technical support and send the log folder in the installation directory to us.
Q: How to view the progress of real-time sync?
Real-time sync temporarily has not yet used an executing interface or a tray notification to show sync progress. You only can view the progress when creating a new task and it is unable to view it later. To determine how the real-time sync is executed, you only can check the status of files in the target path or the log.
Q: In a real-time sync task, why source files cannot be immediately synced to the target path after the files have been deleted from the target path?
Real-time sync temporarily only supports one-way monitoring and one-way sync which mean it monitors the changes in the source files and sync them to the target path, but not to monitor the changes in the target path. Therefore, it will not perform a sync operation when any change occurs in the target path.
Note: Real-time sync tasks only support one-way sync. For example, sync from A to B. Do not create a real-time sync task from A to B, and then create another task from B to A. Otherwise, it may cause circulating sync which will increase CPU usage, make system running slow, and even lead to the source files corruption.
Q: After Word and Excel documents real-time sync, why there are many temporary files in the target path which are created when modifying Word and Excel documents?
Because real-time sync will monitor all the subfolders and files (include temporary files) in the source folder, temporary files will also be synced when performing real-time sync. To ensure data safety, the program provides the “target files will be deleted when deleting the source files” function in the real-time sync setting.