By Ivy / Last update October 20, 2022

Knowledge about WD My Cloud

WD My Cloud is one of the most popular personal cloud storage that allows you to backup your photos, videos and files from your external drives, USBs, mobile devices, computers, and cloud accounts while saving them in one place. With the My Cloud app, you can access, upload and share your content from anywhere with a network connection.

WD My Cloud

And you can easily find your files by searching date, time, or keyword, creating photo albums, and private space for users added to your devices. Besides, it works seamlessly with Windows Backup, for example, File History or Backup and Restore (Windows 7), Time Machine and your phone's camera roll. 

Thus, due to its accessibility, ease of sharing and management, security, and good compatibility, it attracts many users worldwide. But a bunch of users finds they cannot access WD My Cloud in Windows 10. 

The Problem: WD My Cloud Windows 10 Cannot Access

WD My Cloud is said to be fine in Windows 7 and Windows 8, but after upgrading to Windows 10, an increasing number of users report that they find Windows 10 doesn’t recognize WD My Cloud or WD My Cloud Windows Explorer cannot access. Here are an example taken from WD community.

Can't access WD My cloud remotely

I have been having trouble gaining access to my WD My Cloud via my computers file explorer. I used to be able to access my files by selecting the drop-down menu on the network tab in the file explorer; however, recently when I click the drop-down indicator it simply disappears and I cannot gain access. I am on Windows 10, does anybody know how to fix this?

Don’t worry too much! This is not a rare case, and you can easily fix it with 11 potential solutions in the following. And then, the most important thing is to find out what is causing your problem - WD My Cloud not showing up in Windows Explorer. Here we summarize the most common reasons:

  •  Main cause: It's said that the main cause of this error is Windows 10 does not allow users to access certain accounts without adding credentials, you can fix it by adding account credentials or modifying its registry key.
  • Other causes: Also, this may be caused by disabled SMB 1.0, Windows update, network issue, etc. 

Corresponding Solutions: WD My Cloud Windows 10 Cannot Access

After knowing the potential causes, you can try the following solutions according to your causes. If you don't know what exactly the cause is, please try Solution 1 and Solution 2 first. It's the main cause of "can’t see WD My Cloud on network" in Windows 10.

Solution 1: Add Windows Credential for WD My Cloud

Adding a Windows credential for this cloud storage is a good start. And it also works for WD My Cloud private share access denied if you are currently using a private network.

Step 1. Go to Control Panel > Credential Manager > Windows Credentials, and click Add a Windows credential on the lower right side.

Add Windows Credential

Step 2. Type the username and password of My Cloud in the following window and click Save. Later, restart your computer and see if WD My Cloud Windows 10 cannot access is solved.

Note: Please tick “Remember my credentials” when you map WD My Cloud. Sometimes, you need to use the “Connect using different credentials” option.

Solution 2: Change the Registry Setting

If your problem is caused by certain account credentials, changing the Registry settings is worth trying. Below are the steps:

Step 1. Type regedit in the search box and select the top result in the list.

Step 2. Navigate the following registry key and double-click LanmanWorkstation to see its content.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation

Step 3. Right-click the blank space in the right panel, select New and DWORD (32-bit) value, name it as AllowsInsecureGuestAuth.

Change Lanmanworkstation Value

Step 4. Open the new value and change its value data to 1, then click OK to exit. After that, leave the registry editor and restart your computer.

Solution 3: Enable SMB 1.0

Microsoft typically disables the SMB1.0/CIFS setting in new Windows installs and through patch updates. Thus, it's worth being sure if it's enabled with the following steps.

Step 1. Go to Control Panel > Programs and Features > Turn Windows features on or off in order. 

Step 2. Tick “SMB 1.0/CIFS File Sharing Support”. Then, restart your computer for changes to take effect. Please check if the issue "can't see WD My Cloud on network Windows 10" is fixed.

Smb1

Note: Also, you can directly type optionalfeatures.exe to run Windows Features and tick "SMB 1.0/CIFS File Sharing Support" and its sub-options.

Solution 4: Check SMB Settings and Disable SMB 2.0 & 3.0

Some users use SSH and WinSCP to focus on secure file transfer, but it results in SMB 2.0 issue, finally, Windows 10 doesn’t recognize WD My Cloud. If you are in such case, try the following steps:

Step 1. Check if the My Cloud device has potential SMB 2.0 problem. Open powershell and run as administrator, then type Get-SmbConnection and hit OK. Later, you will see a list of the connected devices and its SMB version, but WD My Cloud is not listed under Computer in Windows File Explorer.

Step 2. Run cmd as administrator and type the following syntax.

sc.exe config lanmanworkstation depend= bowser/mrxsmb10/nsi

sc.exe config mrxsmb20 start= disabled

Step 3. Reboot your computer and check if WD My Cloud windows explorer cannot access is resolved.

Solution 5: Download and Install Windows 10 KB3124263 Update

Some users report the Windows 10 KB3124263 update can fix “WD My Cloud not showing up in Windows Explorer”. If your problem still exists, please download this update from Microsft and see if it works.

Solution 6: Reset Network

Network issue is also a cause of Windows 10 doesn't recognize WD My Cloud. If your network is not connected well, follow the steps below:

Step 1. Go to Control Panel > Network & Internet and select Status at the left panel.

Step 2. Scroll down to Change your network settings and select Network reset. Then, click Reset Now to confirm you want to do so.

Network Reset

Solution 7: Enable Netbios Over TCP/IP

If Solution 6 cannot resolve "can’t see WD My Cloud on network" in Windows 10, you can also try to enable Netbios Over TCP/IP for network troubleshooting. Follow the steps below tightly: 

Step 1. Right-click the network icon in the taskbar and select Open Network & Internet settings, then scroll down to Change your network settings and select Network and Sharing Center. 

Step 2. Click Ethernet and Properties. Then, double-click the Internet Protocol Version 4 (TCP/IPv4) to open its properties.

Step 3. Click Advanced ... at the lower right corner.

Step 4. Go to WINS and NetBIOS setting, then tick Enable NetBIOS over TCP/IP option and click OK to enable this setting. After that, reboot your computer to make changes available.     

Enable Netbios Over Tcp Ip

Solution 8: Change Network Connection to Private

Besides, you can also go to Network profile and be sure your network is Private instead of Public. Get started with following steps:

Step 1. Click Open network & internet setting and Ethernet at the left panel. Click the connected network at the top. 

Step 2. Tick Private under the Network profile and click X to close this window.

Private

Note: Sometimes, you may receive similar message like this one, “Network discovery and file sharing are turned off. Network Computers and devices are not visible. Click to change…”, please click the message to turn on network discovery and file sharing together with make your network to private. It can resolve your problem as well.

Solution 9: Enable Network Discovery and File Sharing for Private Network

If your network discovery is off, you can also encounter "WD My Cloud Windows 10 cannot access" issue. Try the following steps to turn it on:

Step 1. Click Open network & internet settings and then Ethernet at the left panel. Then, click Change advanced sharing options.

Step 2. Expand Private (current profile), tick Turn on network discovery and Turn on automatic setup of network connected devices, then click Save changes to exit this window.

Turn On Network Discovery

Solution 10: Reset network access priority 

If you try above solutions, but still cannot access WD My Cloud on a network, try to reset network security settings. 

Step 1. Type group policy in the search box and select it. Then, navigate to the following path:

Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> Security Options

Network Security

Step 2. On the righ pane, double-click the Network security: Restrict NTLM: Outgoing NTLM traffic to remote servers policy and select Allows all security setting. Then, click Apply and OK.

Allow All

Step 3. Reboot your computer and then Windows will automatically send your NTLM credentials to a remote server when accessing a share.

Step 4. Then, type registry in the search box and select it. In the Registry Editor window, go to the following path and delete everything under this registry key.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Lsa\MSV1_0

MSV1_0

Solution 11: Sign in to Windows using a Password

If you are currently using a PIN to sign into Windows 10, that’s maybe the cause of your problem, whether cannot access the issue or not showing up in windows explorer. Therefore, please try to use a password as instead. It is said to be effective.

Solution 12: Use DHCP reservation for WD My Cloud

It's said that using a DHCP reservation for your WD My Cloud also works for this problem. Afterward, restart your computer to make it take effect. 

How to Access WD My Cloud and Auto Backup Files in Windows 10

You may don't want to upload your files manually every time, it's tedious and time-consuming, and you may feel like you're tethered and can't do anything. Thus, it's suggested to use a schedule automatic backup software, AOMEI Backupper Standard, for example.

With it, you can sync files (like pictures, documents, music, videos, etc) to WD My Cloud automatically with help of its Schedule Sync feature. And it provides 3 options, namely, daily, weekly, monthly. More precisely, you can set backup date,  time, and intervals.
And you can sync files during off-peak hours by enabling its Wake the computer to run scheduled tasks option. 
Besides WD My Cloud, you still can use it to sync files to network drive, OneDrive, NAS, external hard drive, flash drive etc. This is core step of 3-2-1 backup strategy. 

Before starting,  you need to download the free backup software and install it on your Windows 10 computer. Also, it applies to Windows 11, 8.1, 8.1, 7, XP, Vista. For server users, try AOMEI Backupper Server.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Start this software, then click Sync and Basic Sync.

Basic Sync

More sync options (available in the professional version or higher):
Real-Time Sync: It allows you to sync files in real-time, once changes happen and then back it up immediately. This is 0 data loss method.
Mirror Sync: It helps you avoid any unwanted changes in the destination folder while syncing. 
Two-Way Sync: Unlike previous three sync options, this method sync changes from source to destination and vice versa. 

Step 2. Click Add Folder to select what you want to sync. 

Add Folder

Note: There is a funnel button called "File Filter (Supported by AOMEI Backupper Professional)", which can help you exclude certain file extensions. Therefore, you can only sync files with certain file extensions.

Step 3. Click the inverted triangle -> Add Share or NAS Device, then type the network path of your WD My Cloud. Then, select a shared folder on it as the destination folder.  

Select Sync Destination

Step 4. To set automatic sync, click Schedule Sync -> Enable Schedule Sync and select Daily/Weekly/Monthly. Also, it’s suggested to tick "Wake up the computer to run scheduled tasks" if you set the scheduled sync task to off-peak hours. Then, click "Start Sync" to start the first file synchronization.

Daily

Notes:
★ You can also use the premium feature - Event triggers and USB plug in. And the last one is recommended if you want to copy files automatically when USB drive connected
★ Don’t’ modify the source folder name, otherwise this software will not sync these folders anymore.

After backing up, you may want to access WD My Cloud from Windows 10 and check if all the files are backed up. 

  • Go to www.mycloud.com and log in with your MyCloud.com account credential.
  • From the device listing menu, select your My Cloud device.
  • Then, in the My Cloud device, check if all of the files are here.

For more details, please check the help documents of My Cloud. 

Besides WD My Cloud, you still can sync files to cloud drives like Google Drive, Dropbox, or OneDrive. Paradoxically almost cloud drives only offer a few gigabytes of free storage space, but users usually have a lot of files to sync or back up.

In this case, it's suggested to backup folders to AOMEI Cloud, a cloud drive released by AOMEI Tech, which offers you 1TB of free storage after you sign up for an AOMEI account until 15 days. And the process is automatic, so you don't need to worry about data loss due to forgetting backup.

AOMEI Cloud

Over to You

Hope the above ways can help you fix the WD My Cloud Windows 10 cannot access errors. And then, you can access it and auto backup files in Windows 10 with the help of free backup software - AOMEI Backupper Standard. Considering data security, it's suggested to follow 3-2-1 backup strategy, and among all the storage devices, USB drive is recommended due to its portability.  

Besides, it is still a professional disk cloning software and you can use it to transfer data from one SSD to another quickly by cloning the entire disk. Also, cloning hard drive to larger drive or cloning large HDD to smaller SSD are also supported.