By Demi / Last update October 28, 2021

Unable to restore with iTunes.

I had to reset my phone and I lost all of my data but I have a backup on my computer. But in the middle of restoring, the restoring stopped with this message “some problems occurred between writing or reading...” Is there any way to restore it?

- Question from Apple Community

Apple releases iTunes to help backup and restore your iPhone, iPad and iPod touch. After you know what does iTunes backup include, you can back up any files you want to iTunes just with a USB cable to connect your device with a computer. However, many people from different forums complained that their iTunes restore backup greyed out for no reason, just like the one we showed above.

Could Not Restore Iphone Because An Error Occurred

If you are encountering the same problem, go ahead reading this guide, this guide will introduce you four most common symptoms and related solutions to “iTunes restore from backup greyed out” issue.

4 problems & solutions of iTunes restore backup greyed out

In this part, you can skim through the problems as well as related solutions to them. Try to figure out why you are unable to restore backup from iTunes and choose a right solution to solve your problem.

Problem 1. An unstable connection between your device and computer

It is a must to keep your device connected with the computer during the process of both backup and restore. An unstable connection can cause errors definitely. The solutions to this problem is pretty easy.

You can try these ways.
▪ Use an Apple-certified USB if you have a spare instead of others.
▪ Switch the USB plug to another port to check if there is something wrong with your computer’s USB port.
▪ Plug your device cable directly into your computer USB port, you’d better not use any USB hub or keyboard.

Problem 2. iTunes could not recognize your device

After guaranteeing a good connection between your device and the computer, if you still find iTunes restore backup not working, you can check whether iTunes fails to recognize the device. If it does, you can’t see the iPhone icon.

Methods to solve this issue are as follows.
▪ Restart the device and computer. Sometimes, simply switching off and on again can solve the problem. If it doesn’t work, try other ways.
▪ Make sure you tap “Trust” on your device as soon as you connect your device and the computer.

Problem 3. Your device is not compatible with the requested build

This is a problem many users will face when they try to restore backup from iTunes. You may get a message from the computer, like “The iPhone (device name) could not be restored. The device isn’t eligible for the requested build.” If it happens, you will be unable to restore iPhone backup from iTunes.

Itunes Isn't Eligible

You can update iTunes to the latest version to have a try since an old version of iTunes can cause many problems. After updating it, try to restore the backup to your device again.

To update iTunes: Click Help on the menu bar on Windows PC or click iTunes on Mac > Select Check for Updates to make it.

Itunes Check For Updates

Problem 4. iTunes backup was corrupt or incompatible

This is another common problem for users when restoring backup from iTunes. When you connect your device with the computer, an error message pops up saying “iTunes could not restore the iPhone (device name) because the backup was corrupt or not compatible with the iPhone that is being restored.”

Itunes Backup Corrupt Compatible

To fix this problem, you have to delete the corrupt files before creating a new backup in iTunes and restoring the device.
You can follow the simple steps to delete the corrupt files. From within iTunes navigate to the menu iTunes > Preference > Devices. Select the backup files, then hit the Delete button.

Itunes Delete Corrupt Files

If your problem has been solved after trying one of the methods above, I will say congratulations to you because some problems occurring for no reason still annoy other users. And if you are still unable to restore iPhone backup from iTunes, how about changing the way you restore and backup your iPhone?

Backup and restore data with AOMEI MBackupper to avoid failures

To avoid any data loss or unexpected issues caused by iTunes, AOMEI MBackupper is recommended for you to backup and restore your iOS devices. After all, you have thought of transferring your data to computer to protect the data from losing, why don’t you choose this professional backup software to help you?

✓ Two types of backup. AOMEI MBackupper provides you with both Full Backup & Custom Backup. To some degree, the Full Backup function can be seen as the best iTunes alternative, while Custom Backup is an incremental backup function that can better meet your daily backup needs.
✓ Clear interface and operation. With a simple interface and design, AOMEI MBackupper is pretty user-friendly. You can full backup and restore your iOS devices within a few clicks.
✓ Wide compatibility. AOMEI MBackupper is perfectly compatible with iPhone (including iPhone 13), iPad (to the latest iPad 2021), and iPod Touch. It can also work well with iOS, like iOS 15.

Now, download AOMEI MBackupper and enjoy the backup and restore journey without any trouble.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1.  Connect your iPhone to computer with USB > Launch AOMEI MBackupper and choose Full Backup on its homepage.

Full Backup

Step 2. Click Full Backup again to backup all data from your iPhone to PC.

Click Full Backup

Step 3. If necessary, enable Backup encryption to protect your private data like Fitness records, Health, and Keychain > Click Start Backup to begin the backup.

Start Backup

Want to restore from the full backup? Connect the iDevices you'd like to restore the backup to the computer > Launch AOMEI MBackupper > Full Backup > Full Restore to choose a backup version to restore.

Full Restore

Noted that you will be asked to enter the passwords if you enabled backup encryption.


That’s all about how to fix “iTunes restore backup greyed out” issue. If you can’t stand the troubles caused by iTunes any longer, AOMEI MBackupper is your first choice to protect your important data. Give your comment or contact us if you have any questions, we will reply to you as soon as possible.