By Demi / Last update September 8, 2021

Unable to restore with iTunes.

I had to reset my phone and I lost all of my data but I have a backup on my computer. But in the middle of restoring, the restoring stopped with this message “some problems occurred between writing or reading...” Is there any way to restore it?

- Question from Apple Community

Apple releases iTunes to help backup and restore your iPhone, iPad and iPod touch. After you know what does iTunes backup include, you can back up any files you want to iTunes just with a USB cable to connect your device with a computer. However, many people from different forums complained that their iTunes restore backup greyed out for no reason, just like the one we showed above.

Could Not Restore Iphone Because An Error Occurred

If you are encountering the same problem, go ahead reading this guide, this guide will introduce you four most common symptoms and related solutions to “iTunes restore from backup greyed out” issue.

4 problems and their solutions of iTunes restore backup greyed out

In this part, you can skim through the problems as well as related solutions to them. Try to figure out why you are unable to restore backup from iTunes and choose a right solution to solve your problem.

Problem 1. An unstable connection between your device and computer

It is a must to keep your device connected with the computer during the process of both backup and restore. An unstable connection can cause errors definitely. The solutions to this problem is pretty easy.

You can try these ways.
▪ Use a Apple-certified USB if you have a spare instead of others.
▪ Switch the USB plug to another port to check if there is something wrong with your computer’s USB port.
▪ Plug your device cable directly into your computer USB port, you’d better not use any USB hub or keyboard.

Problem 2. iTunes could not recognize your device

After guaranteeing a good connection between your device and the computer, if you still find iTunes restore backup not working, you can check whether iTunes fails to recognize the device. If it does, you can’t see the iPhone icon.

Methods to solve this issue are as follow.
▪ Restart the device and computer. Sometimes, simply switching off and on again can solve the problem. If it doesn’t work, try other ways.
▪ Make sure you tap “Trust” on your device as soon as you connect your device and the computer.

Problem 3. Your device is not compatible for requested build

This is a problem many users will face when they try to restore backup from iTunes. You may get the message from the computer, like “The iPhone (device name) could not be restored. The device isn’t eligible for the requested build.” If it happens, you will be unable to restore iPhone backup from iTunes.

Itunes Isn't Eligible

You can update iTunes to the latest version to have a try, since an old version of iTunes can cause many problems. After updating it, try to restore backup to your device again.

To update iTunes: Click Help on the menu bar on Windows PC or click iTunes on Mac > Select Check for Updates to make it.

Itunes Check For Updates

Problem 4. iTunes backup was corrupt or incompatible

This is another common problem for users when restore backup from iTunes. When you connect your device with the computer, an error message pops up saying “iTunes could not restore the iPhone (device name) because the backup was corrupt or not compatible with the iPhone that is being restored.”

Itunes Backup Corrupt Compatible

To fix this problem, you have to delete the corrupt files before creating a new backup in iTunes and restoring the device.
You can follow the simple steps to delete the corrupt files. From within iTunes navigate to the menu iTunes > Preference > Devices. Select the backup files, then hit the Delete button.

Itunes Delete Corrupt Files

If your problem has been solved after trying one of the methods above, I will say congratulations to you. Since, some problems occurring for no reason still annoy other users. And if you are still unable to restore iPhone backup from iTunes, how about changing the way you restore and backup your iPhone?

Backup and restore data with AOMEI MBackupper to avoid failures

To avoid any data lost or unexpected issues caused by iTunes, AOMEI MBackupper is recommended to you to backup and restore your iOS devices. After all, you have thought of transferring your data to computer to protect the data from losing, why don’t you choose this professional backup software to help you?

AOMEI MBackupper offers you:
A clear interface and user-friendly design: It’s easy for a beginner to handle. And it supports you to backup kinds of files, like contacts, images, videos, music and so on.
A selective backup and restore process: You can preview and select files during the process of backup and restore.
No data loss: There is no harm to your existing data during the process.
A wide compatibility: It works well with iPhone 4, 6, 7, 8, SE, 12, iPod Touch 5, 6, 7, 8, iPad, iPad pro, iPad mini. Besides, it is also compatible with the latest iOS, like iOS14.

Now, download AOMEI MBackupper and enjoy the backup and restore journey without any trouble.

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Once your files have been backed up in AOMEI MBackupper, you can transfer data from old iPhone to new iPhone to achieve the process of data restoration.


That’s all about how to fix “iTunes restore backup greyed out” issue. If you can’t stand the troubles caused by iTunes any longer, AOMEI MBackupper is your first choice to protect your important data. Give your comment or contact us if you have any questions, we will reply you as soon as possible.