By Ivy / Last update December 13, 2021

Overview for Windows 10/11 reset stuck issue

Windows 10/11 has a feature called “Reset this PC”. When the computer isn’t running well, some people would like to reset this PC to factory default state. However, this operation is very easy to fail. Many people complain about the resetting this PC stuck at 1%, 24%, 62%, 64%, 66%, 99%, etc. This issue may be caused by hardware failure, driver problem or messed up Windows installation.

Windows 10 Reset Stuck

When you encounter Windows 10/11 reset stuck or reset failed problem, do not be panic. You can force shut down the computer and restart it to see if it goes to the same screen. If yes, you can follow the following solutions to fix it.

How to fix Windows 10/11 reset stuck (6 methods)

Solution 1. Wait for a couple of hours

When Windows 10/11 resetting this PC stuck at 1% , 34%, 99%, there are various possible causes. But if the hard drive LED indicator is still blinking, it means at least one thing - the reset process is still running.

Some users have reported that the whole rest process takes several hours. So instead of rushing into action, you can also leave your computer running overnight to ensure the reset process finishes completely.

Solution 2. Disable the Internet connection

Your PC can get stuck while downloading certain updates after the reset. You can disable the Internet connection to fix the Windows 10/11 factory reset stuck issue.

Just unplug the Ethernet cable from your computer or turn off your wireless router to have a try.

Solution 3. Change the BIOS settings

Sometimes certain BIOS features can interfere the system and lead to Windows 10/11 system reset stuck problem. You can go to BIOS and do the following:

1. Disable Secure Boot.

2. Enable Legacy Boot.

3. Enable CSM if the option is available.

4. Enable USB boot.

5. Set bootable disc/USB drive as the first boot drive.

Save the changes and try to perform a factory reset again.

Solution 4. Run Startup Repair

1. Download Windows 10/11 installation files on a DVD or USB drive.

2. Enter BIOS and put the DVD or USB drive on the top of the boot order.

3. Once you get the chance to boot into Windows installation interface, choose Repair your Computer.

4. Then click Troubleshoot > click Advanced Options and then click Startup Repair.

Then you can follow the onscreen instructions and fix the Windows 10/11 reset stuck error then.

Solution 5. Restore from image backup

Other than resetting the PC, when you have system issue, you can go back to the good state by performing system restore from an image backup. Also, when Windows 10/11 reset stuck happens, you can solve this issue by restoring system to the previous version from a backup if you have one.

When you get stuck on Windows 10/11 resetting black screen for a long time, if you have a system image file which is created ahead of time to an external hard drive, you can easily restore your computer to the earlier date and ensure your PC runs normally. To restore from image backup, follow the steps below.

When Windows 10/11 reset fails and the computer cannot boot to the desktop, you can go to WinRE to do the restoration. Navigate to Troubleshoot > Advanced Options > System Image Recovery. Then follow the instructions to perform the recovery.

Select a Backup

Solution 6. Clean install Windows

If you do not have an image backup, you have to be prepared to lose the old installation of Windows and have a clean install to get your system to a normal state again. Do not forget to backup Windows 10 PC to USB drive in advance to avoid data loss.

  • Download Windows Media Creation Tool to create an installation media.

  • Once you complete creating media. Insert the Windows installation DVD/USB in the DVD ROM and restart your computer.

  • Press a specified key (usually F2 or F12) when the computer starts up to boot into BIOS and modify the boot order so that your computer will boot from the installation disk.

Clean Install

When you are asked to select Windows 10/11 installation type, click Custom: Install Windows only.

Preventive measure to protect your computer from system failures

As you know, resetting your PC takes it back to factory settings. This means all of your software and some of your personal data will be removed.

System issues are easy to happen, for example, the aforementioned Windows 10/11 reset stuck issue. Once the system issue happens, it will cause much trouble, and even make some of your important data permanently lost.

You cannot forecast when the disaster will happen to your computer. But you can take preventive measure, that is to create an image backup. A system image can help you restore Windows to an earlier normal state and therefore solve many system issues. It also saves a lot of unnecessary hassle, like reinstalling Windows from scratch.

Here, I’d like to introduce you a reliable free backup software – AOMEI Backupper Standard. It is a comprehensive backup, restore, clone software, providing you more flexible choices. With it, you can easily create a system image in case of any Windows errors, and you can create a bootale USB drive to perform system restore in WinPE even when the computer fails to boot.

Next, we will show you how to create system image backup. Download the freeware to get started:

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Install and launch AOMEI Backupper Standard. Click Backup, and then select System Backup.

System Backup

Step 2. It will automatically choose source partition for you. Choose another location to store your backup. You’d better not to backup to the same hard drive as the source one.

Select Destination

Step 3. You can click Schedule to automatic backup Windows. After the setup, click Start Backup to execute the task.

Schedule Settings

The created system backup can be located via task or image file under Restore tab.  Just follow the wizard to perform a full system recovery intuitively.

system restore


  • You can configure Options to encrypt, compress, split the backup, enable email notification, etc. or use Scheme (supported by AOMEI Backupper Professional) to create a rule for auto deleting old backups.
  • If your computer is already unable to access Windows due to system failure and you don't have any advance preparation, you can also make system image and bootable media on other working computers and then use them to recover the problematic computer with Universal Restore function (required Professional edition).


That’s all for how to fix the Windows 10/11 reset stuck problem. Please remember to make a backup for your PC before doing any operation to ensure the data safety.

To take preventive measure, you can create system image. With the image backup created by AOMEI Backupper, you can restore your computer to the good state whenever disaster happens, or even restore to dissimilar hardware with the Professional edition.

If you want to perform system backup & restore on multiple Windows PCs, you could also upgrade to Techinician or Technician Plus edition, and create a portable version of this powerful software on removable device.