By AOMEI / Last Updated May 28, 2020

The case: can't reset PC Windows 10

"When trying to reset this PC, but it failed every time when I went to Reset this PC and then Remove everything. An error message says: there was a problem resetting your PC, no changes were made. Can anyone help me out with this issue?"

There Was a Problem Resetting Your PC

The error: There was a problem resetting your PC

Windows 10 and Windows 8 have the built-in feature “Reset this PC”. This feature is a quick solution when your PC isn’t running well and you want to restore it to the factory default configuration.

Unfortunately, Reset failed to work sometimes. One of the most common issues encountered by people is the “There was a problem resetting your PC” error in Windows 10. It is a known error which is noticed by Microsoft. Generally speaking, you may get this error under the 4 conditions below:

  • You have the pre-installed Windows 10 version on this PC;

  • You use the “Create a recovery drive” feature in Windows 10 to create the USB recovery drive.

  • The PC was booted by performing these steps: Troubleshoot -> Reset this PC -> Remove everything.

  • The manufacturer enabled compression to reduce the disk space required for pre-installation.

How to fix there was a problem resetting your PC in Windows 10/8.1/8?

Now let’s start to see how to fix “There was a problem resetting your PC. No changes were made.” error in Windows 10. These solutions also work for Windows 8 and 8.1.

Solution 1. Run Startup Repair

The first thing you can have a try is to run Windows 10 Startup Repair tool.

Step 1. Insert Windows 10 installation media and restart your computer.

Step 2. You will see the screen saying that you need to press any key to boot from CD or DVD.

Step 3. Choose the language and click Next. Click Repair your computer option.

Step 3. On Choose an option screen, click Troubleshoot. Then click Advanced options and finally click Automatic Repair.

When the scanning process is done, remove the installation media and start your Windows. Try to reset your PC again. If you still can’t reset Windows 10, please move on to the next solution.

Solution 2. Try Command Prompt

To fix there was a problem resetting your PC error, Command Prompt is another way to go. There are four groups of commands you can have a try.

To open Command Prompt:

1. Go to Settings > Update & Security > Recovery > Advanced startup > Restart now.

2. Select Troubleshoot > Advanced options > Command Prompt.

3. Select the administrator account and enter the password if you have one. Then you will see the Command Prompt open.

1. Run SFC Scan

When reset this PC button not working, you can use System file checker (SFC). System file check is a utility built into the Operating System that will check for system file corruption. The sfc /scannow command scans the integrity of all protected operating system files and tries to fix the corrupted, or damaged versions.

Run command prompt as administrator and type sfc /scannow and press Enter. Then type exit to close the command prompt and reboot the system, go to see whether you can reset your PC or not.

2. Disable and enable reagentc

Type the following commands one by one; Each one finished by pressing Enter key.

  • Reagentc /disable

  • Reagentc /enable

Disable ReagentC

You can type “exit” to leave Command Prompt. Restart Windows and try to reset your computer.

3. Rename system and software registry

Type the following command and press Enter:

cd %windir%\system32\config

ren system system.001

ren software software.001

Close the Command Prompt and it will take you to the Windows Recovery Environment screen. You should select Continue to boot your Windows. Then you can have a check if it fixes “There was a problem resetting your PC” error.


CHKDSK can help examine disks and correct many types of common errors. You can have a try to help fix the there was a problem resetting your PC error.

Open Command Promot and input chkdsk C: /f /r /x (C is the drive letter where your Windows operating system is installed ).

Solution 3. Perform system restore

If you have created system restore points before, then you can try to perform a system restore. It will restore computer to an earlier date without affecting your files and data. But it will delete the recently installed applications.

Step 1. Type “system restore” in the search box and choose Create a restore option.

Step 2. On System Properties window, click System Restore.

Step 3. On System Restore window, click Next.

Step 4. Choose a system restore point and click Next.

Step 5. Confirm the restore point and click Finish to start.

Solution 4. Recover your PC from USB recovery drive

Insert an empty USB Flash drive (16GB recommended) into your computer.

  • Type recovery drive in the search box from Start menu.

  • Then click Create a recovery drive from the top result.

  • Click Yes when prompted by User Account Control.

Note: Recover your PC from a drive will remove all your files and apps, you can choose to tick on Back up system files to the recovery drive in this step to back up.

Recovery Drive

  • Select your USB drive and click Next. Click Create. When it’s done, click Finish.

  • Now reboot your Windows 10. Press the specific key, like F12 or any other key your PC tells to enter boot options page.

  • Go on to choose to boot from your USB recovery drive.

  • Select Troubleshoot and Recover from a drive.

Recovery from a Drive

Finally, follow the on-screen instructions to recover the PC.

Solution 5. Fresh install Windows

You can also try to fresh install you Windows if the above-mentioned methods did not solve your problem. To clean install Windows, you can use Windows 10 Media Creation tool to create an installation package on a USB flash drive or a CD.

Just remember to backup your Windows 10 to USB drive in advance in case you will not lose any important data.

1. Insert the installation media, and then restart your computer.

2. Press a specified key (usually F2 or F12) when the computer starts up to boot into BIOS and modify the boot order so that your computer will boot from the installation disk.

3. When loaded, click install now, and follow the instruction to complete the process.

Tips on resetting your PC

During the process of solving the issue: there was a problem resetting your PC, it is very likely to cause data loss. For example, a clean install will remove all your data. To avoid unnecessary trouble, before resetting your PC, you’d better create a backup in advance. Many tools can help you to create image backups, and AOMEI Backupper Professional is definitely one of the best backup and restore software.

  1. It offers 4 backup types for you to choose: system backup, file backup, disk backup, and partition backup.

  2. It lets you set scheduled backup task as per your needs: Daily, Weekly, Monthly, Event triggers and USB plug in. Enhance data security to a large extent.

  3. It also provides incremental and differential backup which can help you save much space.

In addition, the main interface of AOMEI Backupper is tidy, clean and user-friendly. It is very easy to operate, you can create a backup with only a few clicks.

Example: create system image backup for Windows 10

Step 1. Download the free trial of AOMEI Backupper Professional on your computer. Install and open it. Click Backup and choose System Backup.

System Backup

Step 2. It will select the source partition for you. You just need to select the destination path to save the backup image files. Click Start Backup to make it.

Start Backup

If your computer cannot boot, you can use AOMEI Backupper to create bootable media to help your Operating System work normal again.


That’s all for how to fix “There was a problem resetting your PC. No changes were made.” in Windows 10/8.1/8. Hope one of the above solutions can help you get out of the trouble.

Before resetting your PC, a full backup is necessary in case of data loss. With the image backup created by AOMEI Backupper, you can always restore your computer to the previous state that works normally. Besides, when you meet there was a problem resetting your PC, do not panic, there is always a method works for you.

Tips: If you want to protect unlimited computers within your company, you can pick AOMEI Backupper Technician. With the inbuilt AOMEI Image Deploy tool, you are also allowed to deploy/restore system image file on server-side computer to multiple client-side computers over network.