By Delia / Last update July 23, 2021

The problem: WD SmartWare Continuous Backup not working

“I’d like to create an auto-backup with my WD SmartWare, but I have some encountered some backup issues. Here are the steps I did.

Open it, on the Home tab, selected a drive to be the Backup Target, and then clicked on the Backup tab. Next, I clicked on Enable Backup so that the backup process can be activated. Then, it is time to Set Backup Frequency. I selected Continuous Backup so I can get the up-to-date copy of my files. Finally, ran Back Up Now to start the first backup.

Actually, the first backup process completes well. However, it did not updating any changes inside the files later, nor the new files I added. What is the problem? Is there any better way to fix WD SmartWare not backing up automatically?”

Have you ever encountered similar backup problems with WD SmartWare like WD SmartWare backup source cannot be found or WD SmartWare backup greyed out when perform WD external auto backup? Don’t worry! Several possible causes for WD SmartWare Pro continuous backup not working are discussed below.

General fixes for WD SmartWare Backup not working

Before learning the solutions for backup problems, you may wonder what WD SmartWare is. WD is the abbreviation of Western Digital and WD SmartWare is a program to manage data backups from a computer to an external hard drive or Cloud. It controls how and when to perform backups. Continuous Backup and Scheduled Backup are now available features. You can also make WD SmartWare backup to network drive or backup multiple drives.

As for the remedies for Western Digital backup software not working in Windows, there are several you can refer to.

  • Check if there is any other backup or sync software on your computer. It is possible that another backup or sync tool performs backup task before WD SmartWare. As a result, you’ll see new content has been overwritten by its older version from cloud.

  • Check if your WD SmartWare is up-to-date. It is not possible to create a Scheduled Backup with WD SmartWare 1.6.X. In order to create a scheduled backup, please update the software to the latest version first.

  • Check if you’ve selected system files as the backup item. WD SmartWare only takes a file by file copy but not programs or Windows operating system.

  • Check if the backup items are in use. You’re not able to back up files which are in use with WD SmartWare.

  • If you’re running Windows 10, please get the WD SmartWare software for Windows 10.

Alternatively, you can choose Scheduled Backup mode instead of Continuous Backup in order to complete the backup task. Nevertheless, if you still get WD SmartWare problems say WD SmartWare has stopped working after all those attempts, it is suggested to turn to other powerful backup and sync tools.

Quick fix for WD SmartWare Backup not working in Windows 10/8/7

AOMEI Backupper Professional is comprehensive backup software that can be used as a workaround for WD SmartWare. Comparing with WD SmartWare, AOMEI Backupper has these similar features. It allows you to backup selected items to external hard drive, USB drives, flash drives, network share, cloud drives and NAS. You have choice to backup in Daily, Weekly, Monthly, or Event-trigger mode.

More advanced features like syncing files/folders in real-time mode, copying operating system to flash drive, automatically deleting old backups, restoring system images to dissimilar hardware, email notification, and backup, sync, and clone from the Command Prompt are available. Windows 10/8/8.1/7/XP/Vista supported. Let’s get to know the detailed steps on how to sync files to external drive in real-time mode.

1. Install and run AOMEI Backupper on your computer. Connect the external storage to your PC and make sure it can be detected.

Download Freeware Win 10/8.1/8/7/XP
Secure Download

2. Click on Sync tab and select Real-Time Sync

Real Time Sync

3. Click Add Folder to add the source files you’d like to sync or backup.

Add Folder

4. Filter Settings allows you to exclude certain file extensions.

Click Filter

Filter Settings

5. Click to add the external drive as the destination path. You are allowed to select NAS or cloud drives as the “Backup Target” here.

Select Sync Destination

6. Click Start Sync to sync files automatically and sync changed files or new added files in real time.

Start Real Time Sync


  • Real-time Sync mode does not support email notification. If you choose one of other modes, set the notification in Options.

  • AOMEI Backupper supports one-way sync, two-way sync, mirror sync as well. It is not allowed to sync files or folders to CD/DVD/Blue-Ray.

  • The method can also be used to fix Seagate Continuous Backup not working issue in Windows.


Several fixes are provided when you’re in the trouble of WD SmartWare Continuous Backup not working in Windows 10/8/7. Also, if you find WD SmartWare has some limits in meeting your requirements, AOMEI Backupper is not a bad choice. Except for file syncing and backing up, you can also perform system clone in Windows 10, 7, 8 to upgrade hard drive and gain better performance.