Transfer Directly from iPhone Not Working? Fix It Now!

This page covers 4 methods to fix the transfer directly from iPhone not working issue and an alternative way to transfer iPhone directly.


By Kelsey / Updated on May 31, 2024

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New iPhone Transfer Directly from iPhone Not Working

I recently got the iPhone 14Pro Max, and I'm currently trying to transfer data from my old phone (the iPhone 7 Plus) to the 14Pro Max. But every time I go to the 'Transfer data from my iPhone' screen, it gets stuck. Is there any way to fix this problem?

- Question from Apple Community

Why is iPhone Direct Transfer Not Working?

When you got a new iPhone 15/14/13 and applied Quick Start to direct transfer data from your old iPhone to the new one but find that transfer directly from iPhone not working, you should check the causes first. Here is a list of possible causes of iPhone transfer to new phone not working issue:

  • The two devices are too far apart to detect each other.
  • There is a problem with the connection between the two iDevices.
  • An unstable network connection causes the direct transfer to be slow or not work.
  • Your iPhone is running software lower than iOS 11.
  • A low iPhone battery results in data transfer freezing or failure.

Quick Fixes to Transfer Directly from iPhone Not Working

After knowing what is causing the iPhone direct transfer not working issue, you can apply the following solutions to fix it and transfer data from old iPhone to new iPhone smoothly again.

Way 1. Force Restart both iPhones

Force restarting your devices can activate the self-cleaning feature to make them run properly. So, you can hard restart your iPhones before trying any complicated methods to see if the direct transfer iPhone to iPhone not working problem is resolved.

For iPhone 6/6s/SE 1: Press and hold the Sleep/Wake button and the Home button until the Apple logo appears. And then, release both buttons.
For iPhone 7/7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons. When the Apple logo appears, release both buttons.
For iPhone 15/14/13/12/11/X/XS/XR/8/8 Plus/SE 2: Press and quickly release the Volume Up button from the left side of the device, then press and immediately release the Volume Down button, press and hold the Side button and release the Side button when the Apple logo shows on your iPhone screen.

Reset Iphone

Way 2. Check iOS Version on iPhone

As we mentioned above, Quick Start correct run would need to have at least iOS 12.4 or later installed on your device. It is also important to note that if the system version of the source iPhone is higher than that of the target iPhone, the direct iPhone transfer may not work as well.

You can check your iOS version and update to the latest version and then transfer data again.

Step 1. Open the Settings app on iPhone and go to General.

Step 2. Tap on Software Update.

Ios Software Update

Step 3. If there is a software update available, hit Install Now. If the Download and Install option is accessible, tap it to download the update, enter your passcode, then tap Install Now.

‚ėÖNote: If you are running a beta version of iOS, please remove it from your iPhone before getting the update.

Go to Settings > General > VPN & Device Management. Tap the iOS Beta Software Profile > Remove Profile. Then restart iPhone to get an iOS update.

Delete Ios 15 Beta Profile

Way 3. Check Connection between Devices

No connection between the two devices can result in the direct transfer from old iPhone to new iPhone not working.

If you are using a Bluetooth connection to transfer data from iPhone to iPhone wirelessly, make sure that Bluetooth is turned on both devices. Either device not having Bluetooth turned on will cause iPhone to iPhone transfer not working.

If you are transferring data via a USB cable, you will need a lightning to USB 3 camera adapter and a lightning to USB cable. Please ensure to connect the lightning to USB 3 camera adapter to your old iPhone, then plug the lightning to USB cable into your new iPhone and connect the other end to the adapter.

Iphone To Iphone With Cable.png

Way 4. Keep Devices in Charged

Insufficient power of iPhone can cause some features to not function correctly. It is recommended to connect both iOS devices to power using a 12W charging block or higher, and then see if the transfer directly from iPhone not working loop issue is solved.

Ios 14 Battery Drain

Suggested: Zero-error Way to Transfer Data from iPhone to iPhone for Free

What if you have tried all the above solutions, but still iPhone to iPhone transfer is not working? It is highly recommended to try a Quick Start alternative to achieve iPhone to iPhone transfer. 

FoneTool is a professional yet free iOS transfer tool enabling you to quickly and easily transfer all data, including photos, videos, messages, contacts, music, app data, call history, and system settings, from one iPhone to another iPhone with one click.

Compared with Quick Start or other tools, FoneTool comes with more features:

√ With its clear interface, it is easy for everyone to transfer data between iOS devices, even for novices.
√ You can choose to fully transfer data from iPhone to iPhone, or selectively migrate photos, videos, messages, and contacts.
Complete data transfer in a short time since it provides a much faster speed than most tools.
√ It supports all iOS versions, including iOS 17, 16, and can also help you transfer data from iPad to iPad, iPhone to iPad, iPad to iPhone, etc.

Free download FoneTool, and follow the guide below to have a try.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Step 1. Run FoneTool > connect your two iPhones to the computer > tap Trust on both iPhones.

Step 2. Select Phone Transfer on the left. On the iPhone to iPhone interface, click Start Transfer.

iphone to iphone transfer

Step 3. The source iPhone and the target iPhone will be listed here, you can enable Backup encryption to protect your privacy. Then click Start Transfer.

start transfer

‚ėÖNote: FoneTool also has a mobile app for iOS, which can transfer iPhone data to iPhone/iPad with one click via Bluetooth connection. No need for so many requirements, it allows you to airdrop multiple photos, videos, music, contact, etc. from one iOS device to another iOS device wirelessly. 

The Bottom Line

If you don't want to spend time solving the transfer directly from iPhone not working issue, your best option is to use a data transfer tool like FoneTool to perform iPhone to iPhone data transfer without a hitch, which is a great helper when it comes to transferring all kind of files between iOS or iPadOS devices. 

Besides, if you want to wipe your old iPhone after setting up your new iPhone, you can let its iPhone Eraser feature help you.

Kelsey · Editor
Kelsey is an English editor of AOMEI Technology. She is passionate about helping people find effective ways to deal with all problems in computer. She has great insights into data backup and recovery, disk partition and clone, and other data protection measures. She likes learn computer skills to improve herself and enjoy quality time with family and friends.