By Lily / Last update May 23, 2022

Install Windows 11 via Windows Update

Since Windows 11 has improved a lot in user experience and also added a batch of new, powerful features, you may want to install Windows 11 to explore this new OS by yourself. If your device is currently running Windows 10, it is recommended to upgrade to Windows 11 through Windows Update.

 To check if Windows 11 is ready for your device, select Start Settings Update & Security > Windows Update > Check for updates. If the free upgrade is not available now, just wait for a period of time.

An error occurs: Windows 11 update stuck

When installing Windows 11 from Windows Update, some users find Windows 11 download stuck.

Windows 11 Update Stuck

How comes Windows 11 update stuck? It is possible that the updates are being downloaded in the background but the percentage marker freezes due to slow Internet connection speed or power interruptions. Also, incompatible drivers like conexant audio device drivers can cause Windows 11 installation stuck. How to get past this issue? Please move on to the next part.

How to fix Windows 11 update stuck at 0%, 61%, 99%, 100%

When Windows 11 update gets stuck, you can try the four methods offered below to fix it:

#1. Leave your computer finishing Windows 11 update

As mentioned above, Internet or power interruptions may lead to Windows 11 update stuck. Therefore, you can keep your computer plugged in and leave it out of use for hours to have the installation process finished itself.

#2. Run the Windows Update troubleshooter

It is likely that there are problems with Windows Update, so run the Windows Update troubleshooter before you proceed with other methods.

1. Go to Start Settings > Update & Security > Troubleshoot Additional troubleshooters.

Additional Troubleshooters

2. In the Additional troubleshooters window, find Windows Update, click on it and then click Run the troubleshooter.

Windows Update Troubleshooter

3. Wait for the troubleshooter to look for any issues and fix the issues it finds. Then, restart your PC and the update should download and install now.

#3. Check the SoftwareDistribution folder and restart the Windows Update

If you are not sure whether the update process is still in progress, you can go to C:\Windows\SoftwareDistribution to have a check. The SoftwareDistribution folder stores all the temporary files and data that are required for the update.

When you are in the folder, right-click on the white space and select Properties. Then, keep a constant check on the size of the folder to see if any new files are being added or not. 

SoftwareDistribution Folder

If the size keeps the same, you may restart Windows 11 update with the following steps:

1. Turn off Windows Update and Background Intelligent Transfer Service

  • Open the Start menu search, type “cmd”, and then select the “Run as administrator” option to launch an elevated Command Prompt.
  • Execute the command net stop wuauserv and net stop bits in order.

Stop Services

  • Close Command Prompt.

2. Delete the update files in the SoftwareDistribution folder

  • Navigate to C:\Windows\SoftwareDistribution and select all the files and folders there.
  • Right-click on the selected items and select Delete. If you fail to delete them, restart your computer and try again.

3. Turn on the services again

  • Launch Command Prompt in Admin mode. 
  • Run the command net start wuauserv and net start bits one by one.
  • Exit Command Prompt.

Now try updating Windows 11 again to see if the issue still exists.

#4. Uninstall a conexant audio device in Device Manager

Some users reported they fixed the Windows 11 update stuck issue by uninstalling a conexant audio device. Let’s see how it works.

1. Disable automatic driver downloads

  • Open the Start menu search, type “control”, and select Control Panel. In the All Control Panel Items window, select System.
  • In the next window, select Advanced system settings.
  • Select the Hardware tab and click Device Installation Settings.

Device Installation Settings

  • Select No (your device might not work as expected) and click Save Changes.

Disable Driver Update

2. Uninstall a conexant audio device in Device Manager

  • Right-click on the Start menu and select Device Manager.
  • Find your audio device under “Sound, video and game controllers”. Right-click on the device and select Uninstall device.
  • In the pop-up window, check the box Delete the driver software for this device and click Uninstall.

Uninstall Device

3. Reboot your computer. Go to Device Manager to make sure the device drivers aren’t reinstalled. Then, try the Windows 11 update again. 

4. Reenable driver downloads after the update finishes.

Don't upgrade to Windows 11 before backing up your computer 

It is great if you upgrade Windows 10 to Windows 11 successfully. However, some users are frustrated with the Windows 11 update missing files error. How to deal with the error that certain files are lost after Windows 11 update? A prior backup is the answer.

I recommend you backup your computer before upgrading to Windows 11 with AOMEI Backupper Standard. It offers you all-around backup solutions with flexible settings.

★ You are allowed to create a backup for Windows OS, internal/external hard disks, partitions/volumes, and specific folders as per your need.
★ You are able to perform automatic backups in Windows 11/10/8/7 based on the daily/weekly/monthly mode.
★ Other settings like sector-by-sector backup, image compression and email notification are also available.

Don’t hesitate to download AOMEI Backupper and install it on your PC.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

To create a system image so that you can return Windows 11 to Windows 10 when serious problems occur, please click Backup > System Backup.

System Backup

To backup important files before running Windows 11 update, select Backup > File Backup. It's suggested to backup files to external hard drive if you are worried about data loss due to system failure.

File Backup

Except for backup feature, you may also be interested in its other features:

  • Universal Restore: It allows you to restore system image to new computer with different hardware, such as motherboard, CPU, etc. The premise is to create a system image or disk backup with AOMEI Backupper. 
  • System Clone: Similar to System Backup, but it's more flexible. You can easily transfer system to new hard drive or SSD and boot from it without restoring image first.
  • Disk Clone: This feature allows you to transfer everything from one hard drive to another easily, including OS, system files, programs, data, etc. 

Wrapping things up

When you encounter Windows 11 update stuck at 0%, 61%, 99%, 100%, you can try the four fixes provided in this article. Besides, don’t forget to make a backup for your computer using AOMEI Backupper so that you can resolve Windows 11 update errors effortlessly if it happens again.

Actually, AOMEI Backupper is also professional disk clone software that enables you to clone an HDD to an SSD, clone an SSD to a larger SSD, etc. Give it a shot to discover more!