How to Solve iTunes Photos Not Showing [Easy & Free]

After looking through this page, you will know how to fix the “iTunes photos not showing” issue in different ways. Please read on to get them for free.


By Zoey / Updated on May 31, 2024

Share this: instagram reddit

iTunes Not Showing Photos on My Device!

I have the latest version of iTunes 12.7.3 with Windows 7. My iPhone 6 with iOS 11.2.6 is detected when I plug it in. I can sync, do backups, and restore from backups. However, I met the ‘iTunes not showing photos on my device’ issue. Why is ‘Photos’ not shown and how can it get to show up. I did confirm that iTunes had backed up my photos and was able to restore them. I agree with the other comments about how confusing the iTunes interface is. It has gotten steadily worse over the years.

- Question from Apple Support

iTunes is a service provided by Apple that users often use to update software, purchase services, and transfer data, such as transferring photos from iTunes to iPhone. However, users have reported that they often encounter problems using iTunes, as in the above user case: iTunes photos not showing.

This is a common problem, don't worry too much, here we have prepared 5 solutions for you to help you solve the problem effectively.

5 fixes to iTunes photos not showing

There are various reasons for “iTunes photos not showing up”, it could be a problem with your USB cable, with your iPhone settings, or your iTunes version, etc. So you can choose the solution that suits you depending on the situation you are experiencing.

Fix 1. Check your USB cable

If there is something wrong with the connection between your iPhone and computer, you may meet “iTunes of iPhone photos not showing up”. Thus, you need to check if your USB cable is working properly.

You can disconnect your iPhone to the computer, then connect them again. If iTunes still cannot show your photos, you can turn to use another USB cable to try again.

Lightning Cable

Fix 2. Restart or update iTunes

If you meet the “sync photos not showing in iTunes” problem, you can try restarting iTunes first. It can solve most iTunes errors like “iPhone not syncing with iTunes”, “Apple Music not authorized”, etc. So you can exit iTunes and launch it again.

If restarting iTunes does not work, maybe you need to check if your iTunes has updated to the latest version. Just follow the easy steps to update your iTunes:

1. Run the iTunes application and click Help on the top menu.

2. Select Check for Updates. If the pop-up window appears and said a new update is ready, click Install and Agree Apple’s Terms and Conditions.

Itunes Check For Updates

3. After updating, restart your PC and connect your iPhone to your PC to see if photos are showing correctly.

Fix 3. Give computer permission to access iPhone

Another reason why iTunes doesn't show photos is that your computer is not permitted to access your iPhone. When you connect your iPhone to your computer, a pop-up window will ask if you trust this computer. If you click Don’t Trust, then your pictures will not show on iTunes.

If so, you can disconnect your iPhone and computer and connect them again. When you see such a window, remember to select the Trust option.

Trust Your Device


Fix 4. Reinstall Apple’s drivers on Windows

If the methods above cannot fix the issue you met, you may consider reinstalling Apple’s drivers on Windows. Here is the guide to reinstalling it step by step:

1. Disconnect your iPhone and computer, then connect them again. If iTunes runs, close it first.

2. Press the Windows and R keys to open the Run command. Type the command below:

%ProgramFiles%\Common Files\Apple\Mobile Device Support\Drivers

Then press Enter.

3. Find the file named "usbaapl64.inf" or "usbaapl.inf" and right-click on it to choose Install.

Apple Drive

4. After the above, disconnect your iPhone and computer. Restart the PC to connect iPhone to the computer again.

Fix 5. Change iPhone settings

The problem with Location & Privacy settings on your iPhone can also cause “iTunes photos not showing up”. Some services on iPhone may change Location & Privacy settings without notification, which will have an impact on how your photos show up in iTunes. So you can follow these steps to reset the location and privacy settings on your iPhone:

⇒ Note: Some data on your iPhone may get lost if you take this method. So you’d better create a full iPhone backup in advance.

1. Go to Settings on your iPhone.

2. Navigate to General > Reset > Reset Location & Privacy. Enter your password when it asks, and begin resetting.

Reset Location And Privacy Settings

3. After resetting, connect your iPhone to your PC again to see if your photos can show in iTunes correctly.

Tip: Get an alternative to iTunes for iPhone photos

If you often use iTunes to transfer photos between your iPhone and computer and iTunes errors quite bothered you, here we provide a free alternative to iTunes - FoneTool, which can be the best data transfer software for iOS devices. With the help of it, you can transfer photos from iPhone to PC and view them on PC directly. FoneTool has lots of advantages compared to iTunes:

Many types of data are supported to transfer: In addition to photos, you can transfer contacts, messages, music, and transfer videos from iPhone to computer for free.
Support all iOS device models: The newest iPhone 15/SE 2022, iPad Pro/Air/Mini are all supported in FoneTool.
Safe transfer process: You do not need to worry about your data security because FoneTool will not delete anything on your iPhone.
Transfer data at a higher speed: Your files will be transferred faster via FoneTool than transferring via iTunes.
Transfer selected files only: You can select files to transfer, which will save you much time and effort.

So, let’s see the easy steps to transfer photos from iPhone to PC via FoneTool:

1. Download and install the FoneTool application on a PC, then run it and connect your iPhone to computer.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

2. Choose iPhone to PC on the Phone Transfer page.

Transfer To Computer

3. Choose the Photos option and you can select the photos that need to be transferred.

Choose Photos

4. Select a storage path for your photos, then click on Start Transfer to transfer photos from iPhone to PC directly.


⇒ Note: You can also use FoneTool to backup your iPhone completely with the Full Backup feature easily, including apps (data files, preference), and Safari (history, bookmarks). system settings, as well as some common data like photos, contacts, text messages, music, video, etc.

Full Backup


Have you fixed the “iTunes photos not showing” error? Actually, you may encounter different kinds of errors in iTunes during transferring photos from iPhone to computer. But here we have introduced the best alternative - FoneTool. With it, you can try syncing iPhone without iTunes for free.

Zoey · Editor
Zoey works as an English editor of AOMEI Technology. She provides tech information about backup and restore, mobile data transfer, and so on for AOMEI. She hopes that her articles will be greatly helpful for users. She is fond of music, film, and photography.