Easily Fixed: iPhone Didn't Transfer All Photos [iPhone 12 & 13]

Want to know how to fix the “iPhone didn’t transfer all photos to new iPhone 13, 12, 11, X”? This guide explains the possible reasons causing the issue and illustrates the useful fixes. Keep reading!


By Ellie / Updated on May 31, 2024

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Scenario: Why my old iPhone didn’t transfer all photos to the new iPhone?



Hello everyone. I got a new iPhone 12 and I have just transferred all data and settings from my old iPhone with iCloud. However, not all my photos/videos transferred to the new iPhone and I am having trouble figuring out how to do it. Can you give me some advice? Thanks in advance.”

-Question from Apple Community

Photos Icon

Why iPhone didn’t transfer all photos?

Normally, when we got a new iPhone, we all need to transfer data from the old iPhone to the new one. However, some users like the above case reflected that not all photos transferred to new iPhone 12/13/11/X and they wonder why. The possible reasons causing the issue can be concluded as the following:

Reason 1. Insufficient space on the new iPhone

If your new iPhone is already stuffed with a lot of files and apps, the rest space may not enough for the coming photos. Then uploading pictures to it may fail, or partly fail. It is essential to check whether your new iPhone storage is full or not.

iPhone Storage Full

Reason 2. Unstable network connection

If you are transferring your photos through the internet, you need a stable connection to your network. If your internet is slow or not working, you may find it hard to download photos from iCloud on the old iPhone and transfer photos to the new iPhone.

Reason 3. iCloud Photo is turned off on the new iPhone

The possibility that you disable the photos feature in iCloud accidentally can also be another reason. If it is disabled, the photos after the action won’t be saved in iCloud and won’t be transferred to your new iPhone.

Reason 4. Incorrect iCloud account on the new iPhone

If your photos are stored in iCloud and you have set up your new iPhone using a new iCloud account, your photos will not be synced from your web iCloud account to your iPhone and so you won’t see any of your old iPhone photos on your new iPhone.

Reason 5. Photos are not successfully backed up to iCloud 

The last reason is that the photos on your old iPhone are not successfully backed up to iCloud because your iCloud has insufficient space.

4 workarounds to “iPhone didn’t transfer all photos”

To fix “iPhone didn’t transfer all photos”, here are 4 workarounds shown below. Follow the steps to check or set up your new iPhone.

Fix 1. Check the new iPhone storage

The first thing you need to do is to check whether your new iPhone has enough storage. Go to Settings General > iPhone Storage, the iPhone storage screen stop displaying the Recommendations and Data Usage by apps like the picture shown below.

iPhone Storage Report Not Loading

Fix 2. Reset the network connection

We have mentioned that the issue may be related to the unstable network. Therefore, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Reconnect to the network and wait for a while to see whether all your photos return to your iPhone.

Reset Network Settings

Fix 3. Check the iCloud Photo feature

If you have turned on iCloud Photos on your old iPhone, then your photos have been already uploaded to iCloud. If you have also turned on iCloud Photos on your new iPhone, then your photos will be transferred to the new iPhone automatically once you logged in to the same iCloud account to the new iPhone. 

Now, go Setting > Apple ID > iCloud > Photos on your old iPhone. If it hasn’t been enabled, slide the option to green and then connect to a stable Wi-Fi network for photo sync.

Turn on iCloud Photos

Fix 4. Check the iCloud account

As we have mentioned in the last fix, only when the two iPhones are logged in to the same iCloud Account will the photos be transferred automatically between devices. Therefore, check your Settings and make sure that you have logged in with the same iCloud account that you used on your new iPhone.

Other ways to transfer all photos from iPhone to iPhone 

If you don’t have luck with the above 4 methods to fix the issue “iPhone didn’t transfer all photos to new iPhone 13, 12, 11, X”, you have the professional transfer tool FoneTool and iTunes backup feature to help you out. Choose according to your own preference.

Way 1. Transfer all photos between iPhones without a network connection

You can easily transfer all your photos to a new iPhone by exporting iPhone photos to a computer and then importing them to the new iPhone without any network requirement. 

Free of data loss. Unlike iTunes, the backup and recovery in FoneTool won’t have an effect on your existing data.
Unlimited storage space. Compared to iCloud, FoneTool frees you from worrying about storage.
Faster data backup. You can backup your data at a faster rate with FoneTool. And you can get selective or full backup within a few minutes.
Choose ahead of time. iCloud backups all your data without the choice, but you can select what you want to backup with FoneTool.
Free of choice. It also has an iOS version, you could transfer photos by using FoneTool mobile app if you don’t have a computer by your side.

Option 1. Transfer all photos with the computer

Step 1. Download and install FoneTool. Launch it and then plug your old iPhone into your computer with a USB cable.

Download FreewareWin 11/10/8/7
Secure Download

Step 2. Go to Phone Transfer, locate iPhone to PC option, and then click Start Transfer.

Transfer to Computer

Step 3. Click the “+” icon and then choose the pictures you want to transfer. Click OK

Choose Photos

Step 4. Click the Start Transfer to save pictures to the computer.


Step 5. Unplug the old iPhone and plug in your new iPhone with a USB cable. Click the PC to iPhone option.

Step 6. Click the box area and then select the photos saved on the computer. Click Open to continue.

Choose Photos

Step 7. Finally, click Start Transfer. And then all the photos will return to your new iPhone.


Option 2. Transfer all photos without a computer

If you don’t have a computer by your side to help you achieve the goal, you can also transfer photos from your old iPhone to the new iPhone with FoneTool mobile app.

Step 1. On both devices, scan the QR code to download FoneTool. Open and run it and place them closely.

MBackupper QR Code

✎ Note: FoneTool on iPhone needs WLAN or WLAN & Cellular Data.

Step 2. You’ll see the device icon with the name of the iPhones shown on each other’s devices. Click on the new iPhone on the old iPhone.

Connect iPhone

Step 3. Locate the File Transfer tab > Photos, and then choose all the photos on the old device. Finally, click on Send. And the transferred photos will be saved on the Photos album on your new iPhone.

Tap Send Photos

Way 2. Backup and restore iPhone photos between via iTunes

In addition, you can also use iTunes to back up all your photos on your old iPhone and sync them to your new iPhone. But pay attention to the following two things:

When you backup and restore the photos, you cannot select the photos.
The existing data in the new iPhone will be erased when restoring the photos. 

Step 1. Prepare a USB cable and connect your old iPhone to your computer and launch the iTunes app. Select your device in the app, click on Summary, and hit Back Up Now

Backup iPhone on iTunes

Step 2. Once the backup is created, connect your new iPhone to your computer and open iTunes. Click on the device icon and then locate Summary. Choose Restore Backup... After that, all the photos in the old iPhone will be restored to the new iPhone.

Restore Backups itunes

Closing words

Why iPhone didn’t transfer all photos to the new iPhone 14, 13, 12, 11, and X? We explained in this post that the issue may be a result of the network issue, Apple account or photos feature in iCloud. Usually, we can fix the issue by checking the network, and Apple accounts and enabling the Photos to feature in iCloud. But if they do not work, you can use iTunes or FoneTool to help you achieve the goal.

Ellie · Editor
Ellie, a professional and experienced writer who is good at solving iOS-related problems and writing iOS backup/transfer tips.