Solved: HP Recovery Manager File Backup Program Stuck

You will get possible solutions to HP File Backup program stuck when backing up files with it and another way to backup files without booting into Windows.


by Ivy Updated on May 8, 2024

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Possible Solutions to HP File Backup Program Stuck 

HP File Backup is a function in HP Recovery Manager to help you backup files before performing a system restore. And you still can use it to backup system an external hard drive, CD\DVD, USB flash drive or network drive, etc. But sometimes you may find the HP file backup program stuck, saying "No storage device detected, make sure the removable disc drive is connected to computer" or "Recovery Manager could not backup your files."

After reviewing many forums, I have summarized the following solutions to fix HP File Backup program stuck.

  • Connect HP hard drive externally. Take out your hard drive, connect it to another computer via external drive enclosure, copy files you want to backup and past it to another location.
  • Perform a hard reset and backup files using HP Recovery Manager during the recovery process. Disconnect  monitor, keyboard, mouse, and power cord, hold the power button in to release any static, and then reconnect them back. Afterward, press F11 at startup, select the File Backup program, and follow its on-screen instructions.
  • Backup files without booting into Windows. If the HP Recovery Manager stuck or your computer is not bootable, you can choose to create a bootable USB, start from it, and backup files in the recovery environment.

Since HP File Backup Program not working sometimes, I'll introduce you to the best alternative and backup files with it. Please keep reading below.

Backup Files without Booting into Windows Step by Step 

To get rid of HP File Backup program stuck and other issues in this software, you can try the easiest free backup software - AOMEI Backupper Standard. With it, you can choose to backup files with or without Windows, depending on your situation. 

And usually, the previous way is the most commonly used for continuous data protection. By comparison, the latter way is for emergency use and getting files back when your computer behaves abnormally. Below are some useful features you may use:

Schedule Backup: It supports daily, weekly, and monthly frequency, thus you can backup files automatically, without worrying about data loss due to forgetting backup or other errors.  
Incremental Backup: It is based on full backup and backup only changed files since the last backup. This saves much backup time and disk space usage. And you can enable other disk space savior features, such as, normal or high compression,  automatic splitting, etc.
Create Bootable Media: It allows you to create a bootable USB or CD/DVD to boot computer when it fails or not working. Besides, if you don't have any storage device, you can choose to create a bootable ISO file and then burn it with a burner.
Besides File Backup, it still offers you the Cloud Backup or Basic Sync feature to transfer files from one location to another. And it will keep the original structure of files, especially useful for access and use.

First of all, download AOMEI Backupper Standard. 

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

(Note: The free version only supports Windows 11/10/8/9/XP/Visa. For server users, try AOMEI Backupper Server.)

1. Make sure you have connected your external hard drive. After installing the program, launch it to its Home window, choose Backup and then File Backup.

File Backup


  • You could choose System Backup to perform HP System backup, then recover HP laptop if required.
  • If you have an AOMEI account, it's suggested to backup files to AOMEI Cloud with the Cloud Backup feature. And it offers you 1TB of free cloud storage in 15 days. 

2. Press Add File or Add Folder to choose which file or folders you want to backup. Rename a proper name into the Task Name box if need be. 

Add Folders or Files

3. Select the external hard drive to store the HP file backup image.

Select Destination

4. Click Start Backup to backup files without booting into Windows. 

Start Backup

Although this software help you minimize backup disk space usage from different angles, but it's not enough due to accumulated backups and limited space. To backup files automatically and pervent disk space full at the begining, try the following features. 

Schedule Backup

Filter Settings

  • Change normal compression to high compression. The default compression level is normal compression, but the high compression level compresses the backup image to a smaller size.
  • Set automatic or customize splitting.  The automatic splitting helps you split files to smaller one, especially for larger files. But if you want to split files to a customized size, try customize splitting.
  • Directly delete backup files regularly with the help of automatic backup cleanup methods (By quality, By time and By daily/weekly/monthly). 

Enable Automatic Backup Cleanup

After backing up, you can restore files for your HP laptop. You have two ways in the following.

#1: Restore files from file backup. This way requires you to create a file backup in advance, and you can choose to restore files to original location or new location.

Select Image

#2: Restore files using Explore Image. This way applies to all backup solutions including file backup. If it's a file backup, this software will save all the files on the original location by default. And it will keep its original structure.

Explore File Backup

For more detailed steps, you can refer to how to restore files. Maybe one day, HP system recovery will help you out.


You can fix HP File Backup program stuck with possible solutions above. If it is still stuck or your computer is not bootable, you could consider backing up files with a bootable media (USB or CD/DVD). For daily use, you need to set schedule backup, incremental or differential backup, automatic backup cleanup, etc, which contributes to saving disk space usage as much as possible and protecting files continuously.

Besides, it still supports other backup solutions, such as, system backup, which will includes the operating system, installed program, personal data, etc on the system disk. Thus, you can restore system image to new hard drive to if your computer behaves abnormally!

And you still can use it to restore system to new hardware with help of its universal restore feature. More surprising, its technician or techplus edition allows you to deploy system image to multiple computers. All in all, it's worth trying backup software for protection!

Ivy · Editor
Ivy is an editor of AOMEI Technology, she covers backup & restore,hard disk & partitions management and cloud files transfer and so on for AOMEI. She is an outgoing girl and enjoys helping people find solutions to their problems. She loves traveling, eating, reading and so on. She usually hangs out with friends at her leisure time.