[6 Fixes] WhatsApp Chats Not Transferred to New iPhone

When having a new iPhone, you want to transfer WhatsApp chats to the device. But failed to perform that. This post will explain why WhatsApp chats not transferred to new iPhone and gives you ways to fix WhatsApp did not transferred to new iPhone problem.


By Dylan / Updated on May 15, 2024

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Why did WhatsApp messages not transfer to new iPhone?

When having a new iPhone, you will need to transfer WhatsApp from iPhone to iPhone. You may restore the WhatsApp backup to new iPhone, use quickstart, iTunes/iCloud backup to transfer all iPhone data, or other ways. 

whatsapp icon

But when the process is completed, you find your WhatsApp chats not transferred to new iPhone. Or just transferred part of the WhatsApp data. Why would that happen? Generally, there are 4 reasons for this problem.

• WhatsApp is not enabled in iCloud. 
iCloud Storage is full.
• Some chats, media, photos, and videos are not backed up to iCloud.
• You are using a different Apple ID.
• iOS version or WhatsApp version is outdated. 

Next, based on these causes, we will give you 6 solutions to fix this problem. 

How to fix WhatsApp chats not transferred to new iPhone

When your WhatsApp transfer operation failed, you can check your iCloud settings and storage, Apple ID, iOS and WhatsApp version. Or you can directly turn to fix 6 and you can try a different way to transfer your WhatsApp data.

Fix 1. Make sure the WhatsApp option is toggled in iCloud

As we know the iPhone transfer WhatsApp via iCloud. There is a WhatsApp option that needs to be enabled in the iCloud setting when you migrate WhatsApp data. Follow the steps below to check if it is enabled.

Step 1. Go to “Settings” on your source iPhone. Tap the Name banner.

Step 2. Select the “iCloud” option.

Step 3. You can view the apps that use iCloud storage. Find the WhatsApp. Make sure the WhatsApp option is toggled.

iCloud Whatsapp sync

Now you can go to your WhatsApp settings. Choose chat > Chat Backup. And backup your WhatsApp again. Then restore your WhatsApp to your new iPhone.

Fix 2. Check and upgrade your iCloud storage

iCloud only give you 5GB free of storage space. If your iCloud storage is full, WhatsApp chats not transferred to new iPhone. Check if your iCloud storage space is running out of storage. If it is, you may need to delete some data on your iCloud or upgrade your storage plan.

• Check iCloud storage: Go to “Settings” app on your source iPhone > Tap Apple ID banner > Tap iCloud > Choose “Manage Storage”.

Tip: If iCloud is unable to load information on your iPhone, make sure your network is working well. Or you can use the iCloud client on your computer to view your iCloud condition.

Here you can view your available iCloud storage. If you want to delete files from iCloud, tap an item that take a large amount of space. Choose “Disable & Delete”. If you need to upgrade your iCloud storage, tap Change iCloud Storage Plan”.

Fix 3. Ensure to use the same Apple ID on both iPhone

You must use the same Apple ID/iCloud on your current and the new iPhone. iCloud does not support transferring data from one Apple ID to another. You can go to the Settings app on your iPhone to check if they are using the same account.

If they are not, you can sign out of an account from either the source or new iPhone. On the Setting app, tap the “Apple ID” banner. Tap Sign out this account on the bottom of the Settings screen.

sign out apple id

Fix 4. Delete the WhatsApp backup and backup WhatsApp again

If not all WhatsApp data is transferred to new iPhone or some of your WhatsApp photos, and video calls, are not transferred, it is probably because the WhatsApp backup does not contain all WhatsApp data. You can delete the backup and create a fresh WhatsApp Backup again.

Step 1. Go to Settings app on the current iPhone.

Step 2. Tap the Your Name banner > iCloud > Manage storage > Delete data.

delete whatsapp backup

Step 3. Then the device will ask if want to delete the WhatsApp backup, click delete to confirm.

Now you can go to WhatsApp settings to backup your WhatsApp data again. Then restore to your new iPhone. 

Fix 5. Upgrade iOS and WhatsApp to the latest version

An outdated iOS or WhatsApp version can be the reason for "WhatsApp chats not transferred to new iPhone" problem. You can follow the guide blow to upgrade your iOS and WhatsApp.

Upgrade iOS version on iPhone: Tap “Settings” on your iPhone > Tap “General” > Tap “Software update”. If there is any new update, you can follow the instruction to update iOS.

ios software update

Upgrade WhatsApp version: Open App Store on your iPhone > Search WhatsApp > Tap the search outcome. Choose the Update button.

Fix 6. Try another way to transfer WhatsApp chat to new iPhone to avoid issue.

iCloud is not the only way to transfer WhatsApp data from iPhone to iPhone. When WhatsApp couldn’t be restored from iCloud, you can try the following methods to transfer WhatsApp chats.

1. Transfer WhatsApp chats to new iPhone to avoid issue

When you can't fix the "couldn’t restore chats history on iPhone" problem, you can turn to an easier way to transfer WhatsApp chats to your new iPhone 15/14/13. You can rely on a professional WhatsApp transfer software named FoneTool. With this tool, you can easily transfer WhatsApp chats (including messages, media, settings, and contacts) from iPhone to iPhone without backup.

FoneTool directly migrates data to another via a USB connection on a Windows computer, and the network is unnecessary, and you don't need to upload your data to any server. So, it is 100% safe, and you don’t have the backup/restore issue.

Download this software, and we will show you how to use this tool to transfer WhatsApp chat easily.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Note: FoneTool supports most iPhone models including iPhone 15/14/13/12/11/X/8/7. And it helps you transfer WhatsApp to new iPhone using a different Apple account.

Step 1. Connect both source and targeted iPhones on computer.

Step 2. Run FoneTool. Click “WhatsApp Transfer” on the left pane. Check if the source and the targeted iPhone are listed in the right position. Click “Start Transfer”.

transfer now

Step 3. When it prompts a message, read it carefully. And click “Confirm”.


Step 4. If your iPhone is using iOS 16, enter your passcode. And click “OK”.

passcode required

Wait for the WhatsApp transfer process to get finished.

2. Backup and restore WhatsApp via iTunes

iTunes support backing up an iPhone to computer. You can backup your all of your old iPhone to computer and restore the backup to new iPhone. All your iPhone data including WhatsApp will be sent to your targeted iPhone.

Step 1. Connect the source iPhone and the new iPhone to computer. Run iTunes.

Step 2. Click the phone-like icon to enter the Summary. 

Step 3. Choose Automatically Backup "This Computer". Click the "Back Up Now" button. 

backup using itunes

Step 4. Now you can disconnect the source iPhone and connect the targeted iPhone. On the Summary section, click "Restore Backup" to restore iTunes backup to the new iPhone.

3. Transfer WhatsApp messages via Email

If you noticed not all WhatsApp messages are transferred to new iPhone, you can send the missing WhatsApp chats to the targeted iPhone via Email. 

Step 1. Open WhatsApp on your current iPhone, and choose "Chats".

Step 2. Find the chats you need. Swipe it right to left. Select "More".

Step 3. Choose "Export Chat". If your WhatsApp photos, videos, or another media are not transferred to new iPhone, you can choose transfer "With Media".

Step 5. Choose Email. 

Step 6. Input your Email address and send the chats.  Go to check the sent WhatsApp messages on Email from the targeted iPhone.

transfer whatsapp messages via email


You can try the above solutions to fix the “WhatsApp chats not transfer to new iPhone” issue. Make sure your iCloud storage is enough, your iOS and WhatsApp versions are the latest.

FoneTool is a powerful WhatsApp data transfer tool. It is an all-in-one solution to "Couldn't restore WhatsApp chats history" on iPhone. It helps you one click to transfer WhatsApp messages from iPhone to iPhone. Besides, it also helps you wipe old iPhone data to protect your data from leakage.

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.