By Dylan / Last update January 25, 2021

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iCloud unable to load storage info

I wanted to check the usage of iCloud on my iPhone 11, but when I went into iCloud settings, it takes much longer time than usual to show me how much storage has been used. Finally, nothing happened. The iCloud storage info seems unable to be loaded. Anyone could help me?

- Question from Apple Community

No iCloud Storage Info

iCloud is often used to save iPhone backup. Except charging for different storage plan, it would be recommended to every user. With the Internet connected, iCloud could be used to save photos, contacts, or even create a full iCloud backup. Then you could sync photos and contacts on another iPhone, or completely restore iPhone from iCloud backup.

If you wish to check the status of iCloud storage, you could go to iPhone Settings > [your name] > iCloud > Manage Storage. However, sometimes iCloud doesn’t make you satisfied. It shows nothing about iCloud status to you. Loading the storage information seems taking forever. Don’t worry about that. The solutions could be found in the following content.

Solution 1: Solve the Internet issues on iPhone

This part should include solving the problem by resetting Network, connecting better Wi-Fi.

You could use iCloud only when you connect iPhone to the network, so if the network conditions are not good, iCloud might not be able to serve you just stop responding.

◆ The first thing you should try is connecting iPhone to a better Wi-Fi. You could try using Safari on your iPhone to test whether Wi-Fi is available.

◆ If your Internet is OK but iCloud still could not be used on iPhone, you should do something in Settings. Go to iPhone Settings > General > Reset > Reset Network Settings. After that, you need to connect iPhone to Wi-Fi again and then you could check iCloud status.

Reset Network Setting

Solutions 2: Force restart iPhone

If something goes wrong on your iPhone, you could always try this method. It could refresh the system to avoid system glitches. If your iCloud is unable to load storage information, you could solve it by forcing restart iPhone.

iPhone 8 or later: Press the volume+ button and then quickly release. Press the volume- button and then quickly release. Press the power button for seconds until you see the logo of Apple.

iPhone 7 and iPhone 7 Plus: Press both the power button and volume- button for seconds until you see the logo of Apple.

iPhone 6s or earlier: Press both the power button and the Home button for seconds until you see the logo of Apple.

Restart iPhone

Solution 3: Sign out of iCloud and then sign in again

When iCloud is unable to load storage information, you could sign out of iCloud, select keep files on iPhone and then sign in again. Sometimes you would find the iCloud storage information could be view after you sign in iCloud again.

Go to iPhone Settings > [your name] > scroll down the screen and select Sign Out.

Sign out of iCloud

Solution 4: View iCloud storage information on computer

If your iCloud storage status always failed to be shown on iPhone, you could also see it on the computer. iCloud for Windows would help you do that.

Download iCloud for Windows to computer > sign in your Apple ID > click Storage.

iCloud for Windows

You would also view the all the iCloud contents and also delete them if you don’t need them anymore.

View iCloud Storage Info on PC

iCloud for Windows could not only be used to view iCloud status, you could also use it to upload files to iCloud Drive or add photos to iCloud. It could even be used to download iCloud backup photos to computer.

Solution 5: Contact Apple Support

If every try has failed but you still want view iCloud status on iPhone, you could contact Apple Support. They know best about Apple products. Before contacting them, you could also go to Apple’s site, System Status, to check whether there is the iCloud issue influencing everyone.

Apple Support

Bonus Tip: View iCloud photos online

Some uses reported that they lost photos when having iCloud issues. iCloud photos could not be easily checked on iPhone, but you could check every iCloud photo online.

Go to the site of iCloud > sign in your Apple ID > click the icon of photos.

All the photos backed up to iCloud would be shown to you. You could also download all of them or part of them to computer.

If you got an iPhone and want to use different Apple ID this time, iCloud could not help you transfer photos but you could use AOMEI MBackupper to transfer photos from iPhone to iPhone without iCloud.

View Photos in iCloud


iCloud only works when the Internet is connected. If the connection is not stable, iCloud might be not able to load storage information. It would influence you to decide how to use iCloud. This passage gives you 5 solutions to solve the problem. If you are worried about your iCloud photos, the way to view and download iCloud photos has been also introduced in this passage.

Does this passage solve your problem? You could share it to help more people.