Fix iTunes Not Responding on Windows 10 [8 Proven Solutions]

Are you still confused when encounter iTunes not responding Windows 10? Read on to discover exactly how to fix iTunes unresponsiveness.


By May / Updated on August 7, 2023

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Why is iTunes not responding on Windows 10?

I can't get beyond the ‘Do you want to share your info?’ page when I try to open iTunes. I have to open my task manager to get it to close down. Why iTunes not working on Windows 10? What should I do to address this issue?

- Question from Apple Community

itunes logo

iTunes is a useful tool, provided by Apple, to backup iPhone to computer with iTunes is an effective way to protect your data. But sometimes it causes difficulties while using iTunes on Windows PC, like iTunes is not responding Windows 10. Keep reading to see why this problem occurs and we provide some methods to help you get rid of it.

Why is iTunes not working on my Windows 10?

A number of factors are accountable for iTunes not responding, the following are the main reasons that may cause the problem.

Old version of iTunes: If the iTunes version is too old, you may fail to smoothly use it on your computer.

Unsafe mode of iTunes: If iTunes is disrupted by third-party enhancement tools, it will lead to the abnormal work of iTunes on your computer.

iTunes occur fault: The malfunction of iTunes means there is something wrong with it, it may also cause iTunes not responding on Windows 10.

How do I fix iTunes not responding on Windows 10?

In the following, we provide some solutions to fix the issue, you can try these methods one by one to address the problem of can’t run iTunes on Windows 10.

Way 1. Force restart iTunes

In most cases, the first thing you can do is force out of iTunes from the task manager, then try opening iTunes again and restarting iTunes may fix the unresponsive problem.

Step 1: Go to Task Manager on your Windows 10 computer.

Step 2: Then, go to the Processes button and click on Services > Apple Moblie Device Service > Restart. A few minutes later, try running iTunes again.

force start itunes

Way 2. Update iTunes

Wrong or old iTunes version can result in iTunes running improperly. That may be the reason why iTunes not working on Windows 10. So, downloading and installing the new version of iTunes may fix the problem.

Open iTunes on your Windows 10 computer > go to Help on the Menu bar > Check for Updates.

check for updates


Way 3. Run iTunes as an administrator

If you have downloaded the latest version of iTunes but it does not work, all you can do is running your iTunes as an administrator and it will help you bypass restrictions.

Step 1: Close iTunes software with Task Manager.

Step 2: Restart your computer, then right-click the iTunes icon on your desktop.

Step 3: Select the Run as administrator option.

run as administrator


Way 4. Restart iTunes and computer

You can try restarting iTunes and your computer to resolve iTunes on Windows not responding. The restart process will take several minutes. After restarting the computer, please try restarting iTunes again to see whether the problem is resolved.

Way 5. Reinstall QuickTime

QuickTime plays an important role in the normal functioning of iTunes, If it doesn't work properly, it will lead to iTunes Windows not responding.

Step 1: Open the Windows 10 Control Panel and go to Program and Features, you can find QuickTime here.

Step 2: Click QuickTime to uninstall it. Next, head over and download QuickTime to install it on your computer. 

reinstall quicktime

Way 6. Launch iTunes in safe mode

If iTunes is not responding due to a third-party plugin, then you should run iTunes in safe mode.

Step 1: Hold down the SHIFT and CTRL keys and then try to open iTunes.

Step 2: Next, click Continue when the pop-up message appears, then it will disable all the third-party plug-ins that were causing the problem.

Way 7. Repair iTunes

If none of the above methods solve the problem of iTunes not responding on Windows 10, it’s time to repair iTunes installation.

Step 1: Open Start menu > Apps & features > Enter > iTunes > Modify.

repair itunes

Step 2: Select Repair and tap on Next.

repair itunes next

Step 3: After it is completed, click the Finish button.

repair itunes

Way 8. Try iTunes alternative on Windows 10

If after trying the above methods, you still can’t run iTunes on Windows 10. Why not try an iTunes alternative to back up your iPhone data? You can choose FoneTool as your first choice. It is a professional and free iPhone backup tool for Windows PC users, which can not only create full iPhone backup but also selectively files backup.

Compared with iTunes, FoneTool has these features and advantages below:
Preview and select. Compared to iTunes, you can preview and select files when you backup and restore your device.
Superfast transfer speed. Transfer everything at a fast speed. For example, it can transfer 1000 songs in 9 mins.
Wide compatibility. It supports most of the iPhone models from iPhone 4 to iPhone 14. Besides, it is also compatible with the latest iOS 16.

Here is the instruction about how to use this application, taking backup music from iPhone to computer as an example.

Step 1: Download FoneTool and connect iPhone to computer and click Trust on iPhone.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Step 2: Click Phone Backup > Selective Backup > Music > choose the music according to your needs > click OK in the right corner.


Step 3: Choose a storage path and click Start Backup to make it.

click music

Note: FoneTool supports transfer of both purchased and non-purchased music, so that you can transfer non-purchased music to new iPhone.


That's all about how to fix iTunes not responding on Windows 10. Please take into account the free iTunes alternative we mentioned when you can’t get rid of iTunes issues. FoneTool allows you to selectively back up your files and supports most of the iPhone models. If this passage solves your problem, please share it to help more people.

May · Editor
May is an editor who is passionate about sharing computer tips and providing reliable solutions, specializing in iOS/Android and file backup and recovery. In her spare time, May enjoys watching movies, going shopping, or chatting with friends.