Fix iPhone Not Importing Photos to Windows 11/10/8/7

This guide will explain why iPhone not importing photos to Windows 11/10/8/7 and provides several solutions to fix this problem. Then introduce an easier way to transfer iPhone photos to your Windows PC.


By Dylan / Updated on January 23, 2024

Share this: instagram reddit

There are many ways to import photos from iPhone to Windows PC: iTunes, Windows Photos, AutoPlay, and more. The most direct way to import photos from iPhone to PC is by clicking Import on the AutoPlay window (Windows 7) or on the Photos app (Windows 11/10/8). But sometimes it will fail. Why iPhone not importing photos?  How to deal with the problem? Refer to the following content to fix it easily.

Why can't I transfer photos from iPhone to PC?


However, importing photos from iPhone to PC doesn't always work. Somehow, you can't import photos from iPhone to PC with Windows showing prompts like:

  • There are no photos to import.

  • iPhone internal storage folder (DICM folder) is empty.

  • No new Photos were found.

  • Something went wrong. Try again.


Why can't import photos from iPhone to Windows 11/10/8/7 PC?

Photos not importing from iPhone to PC possibly because of one of the following reasons.

  • Unable to connect USB: If the USB drive is corrupted, or the system is malfunctioning, then you can't view iPhone photos on PC.

  • Photos are stored in iCloud: If you have enabled the "iCloud Photo Library" and "Optimize iPhone Storage" options on your iPhone, some of your iPhone photos are stored on iCloud. Photos are not actually stored in your iPhone storage.

  • The amount of data transferred is too large: If you are importing a lot of photos, say 1000 photos, from iPhone to Mac at one time, the Photos app may get stuck in importing.

  • OS Configuration Error: File permissions for the pictures folder on your computer may have been changed because of Windows updates or Apple components are not properly installed on your computer.

  • Choose the wrong way to import your photos: If the photos on your iPhone were synced from PC via iTunes, they can't transfer back to your computer using iTunes. You will need another way to do this.

How to solve can't import photos from iPhone to Windows 11/10/8/7 

If you found that not all photos importing from iPhone to PC, or your computer doesn't recognize your iPhone because of the above reasons, you can try the following methods.

By the way, if you are using iTunes or a transferring software to transfer photos, please make sure you have a valid connection between your PC and iPhone. And you allow the PC to access your iPhone photos.

Solution 1. Import iPhone photos to your computer correctly

We knew that many people can't import photos from iPhone to PC because they don't follow the right steps. And if you do the wrong way, you will be in a difficult situation. Before you start learning other solutions, you can check how to import iPhone photos to Windows PC in the right way.

1. Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later. Connect your iPhone, iPad, or iPod touch to your PC using a USB cable.

2. You might need to unlock your iPhone using your passcode. Your PC can’t find the iOS device if the device is locked. You might also see a prompt on the iPhone asking you to Trust This Computer. Tap “Trust” or “Allow” to continue.

3. On your PC, select the “Start” button and then select “Photos” to open the Photos app.

4. Select “Import” > “From a USB Device”, then follow the instructions to pick the items you want to import and select where to save them.

from a usb device

Solution 2. Reset Your iPhone's Location & Privacy

On your iPhone, go to Settings > General > Reset > Reset Location & Privacy. After that, re-plug your iPhone into computer and tap Trust on iPhone.

Solution3. Check your connections and try a different computer 

When you are unable to import photos from iPhone to PC, try to import your photos using a different or new Apple USB cable. If you still don't see the camera entry in the Device Manager, test your iOS device on a different computer. If another computer recognizes the iOS device as a camera, maybe your computer is damaged and you need professional help.

Solution 4. Download the original photos to iPhone

To free up iPhone space, iCloud can keep an original version on iCloud and have a smaller and optimized version on your iPhone. So photos not importing from iPhone to PC because your photos actually are not on your iPhone. 

To download the original photos, go to "Settings" app on your iPhone. > Choose the Photos option, and tick "Download and Keep Original".

download and keeps original

Solution 5. Turn off iCloud Photos Library

When you transfer photos from iPhone to PC using iTunes, it will not sync iCloud photos. You can go to the site to download the iCloud photos or turn off the iCloud photos library.

To turn off the iCloud Photo Library: 

1. Go to the Settings app.

2.  Scroll down and choose "Photos" > Disable "iCloud Photos".

3. Then tap "Download Photos & Videos” to download photos to iPhone.

disable icloud photos and download

Solution 6. Import a smaller selection of photos at one time

Instead of importing all iPhone photos into Mac at one time, select a fraction of photos to import each time. It is easier for the Photos app to handle an importing task in this way.

Solution 7. Update your software

Check for updates to your photo management software. Get the latest version of iTunes; update Apple Mobile Device USB Driver; update your iPhone, iPad, or iPod touch; update your PC (photo management software). Then try to import your photos again.

Solution 8. Restart iPhone and PC

Restarting iPhone and PC can help to fix small glitches on the devices, which is very helpful if the Photos app gets stuck importing photos.

Professional tool to import photos from iPhone to Windows PC

You may feel the above solutions are complicated. Or they just can't help you out with the problem. Actually, you can turn to another easy tool to move iPhone photos to your computer.

Here we recommend a popular and professional tool-FoneTool, which can successfully help you to import photos, videos, messages, contacts from an iPhone to a Windows 11/10/8/7 computer. It owns various advantages to meet different demands, such as

● Fast transfer speed. It gives you a fast speed and table experience, so your iPhone won't get stuck during the transferring process.
● Wide compatibility with iOS: It supports transferring photos and other data between various iPhone/iPad/iPod Touch models and PC or external drive.
● Intuitive and easy-to-use interface: Its interface is simple and easy to use. You can just follow the prompts to complete the operation.
● Transfer multiple items: Apart from moving pictures, FoneTool is also able to transfer videos, messages, contacts, and other data between iOS device and PC.

Download and install FoneTool on your computer, then follow the guide below on how to import photos from iPhone 15/14/13 to Windows 11/10/8/7 PC.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Run FoneTool, and select Phone Transfer on the home screen > Find iPhone to PC and click Get Started.

start to transfer

Step 2. Click the plus icon to add photos from iPhone.

Select Files

Step 3. Preview iPhone photos and select ones to transfer. Click OK.

Choose Photos

Step 4. Click Start Transfer to import photos from iPhone.


This is done, very simple and convenient. Anyone can master it.


If you encounter an "iPhone not importing photos" problem when importing photos from iPhone to Windows 11/10/8/7 or not all photos can be imported from iPhone to PC, here are the solutions that have been offered above and you can try them to fix the issue.

If you are looking for a better way to import iPhone photos to PC, try FoneTool, which can import not only photos, but also, music, and transfer contacts from iPhone to PC or vice versa.

In addition, you may get some duplicate photos on iPhone after importing photos, FoneTool can also help you find duplicate photos on iPhone and delete them.

Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.