By Dylan / Last update August 31, 2021

There are many ways to import photos from iPhone to PC: iTunes, Windows Photos, AutoPlay and more. The most direct way to import photos from iPhone to PC is clicking Import on AutoPlay window (Windows 7) and on Photos app (Windows 10/8). But sometimes it will fail, what are the reasons and how to deal with the problem?

The ways to import iPhone photos to your PC

As we all know, photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer. Therefore, this method would not work.

You can import photos to your PC by connecting your iPhone device to your computer and using Windows Photos app (here we'll take Windows 10 as an example):

1. Make sure that you have the latest version of iTunes on your PC. Import photos to your PC requires iTunes 12.5.1 or later.

►Note: Installing iTunes also installs the drivers needed for your Windows PC (using Windows 7 and above) to recognize your iPhone’s hardware.

2. Connect your iPhone, iPad, or iPod touch to your PC using a USB cable.

3. You might need to unlock your iPhone using your passcode. Your PC can’t find the iOS device if the device is locked. You might also see a prompt on the iPhone asking you to Trust This Computer. Tap “Trust” or “Allow” to continue.

4. On your PC, select the “Start” button and then select “Photos” to open the Photos app.

5. Select “Import” » “From a USB Device”, then follow the instructions to pick the items you want to import and select where to save them.

Allow a few moments for detection and transfer.

From a Usb Device

Why can't I transfer photos from iPhone to PC


However, importing photos from iPhone to PC doesn't always work. Somehow, you can't import photos from iPhone to PC with Windows showing prompts like:

  • There are no photos to import.

  • iPhone internal storage folder (DICM folder) is empty.

  • No new Photos found.

  • Something went wrong. Try again.


Why can't import photos from iPhone to Windows 10/8/7 PC?

Photos can't import from iPhone to computer possibly because of one of the following reasons.

  • The first possible reason could be that your PC can't recognize the connected iPhone. The connection issue can be caused by a faulty USB cable, a corrupted USB drive or a system glitch.

  • If you have enabled "iCloud Photo Library" and "Optimize iPhone Storage" option on your iPhone, some of your iPhone photos are stored on iCloud. That's why Photos app won't import all your iPhone photos, as the photos are not actually stored in your iPhone storage.

  • If you are importing a lot of photos, say 1000 photos, from iPhone to Mac at one time, the Photos app may get stuck in importing.

  • What's more, file permissions for pictures folder on your computer has been changed because of Windows update or Apple components are not properly installed on your computer.

How to solve the can't import photos from iPhone to Windows 10/8/7 problem

If you can't import your photos from iPhone to PC, or your computer doesn't recognize your iPhone because of the above reasons, you can try to fix the problem with the following methods.

●Solution 1. Reset Your iPhone's Location & Privacy: On your iPhone, go to Settings » General » Reset » Reset Location & Privacy. After that, re-plug your iPhone into computer and tap Trust on iPhone.

●Solution 2. Check your connections and try a different computer: Try to import your photos using a different or new Apple USB cable. If you still don't see the camera entry in the Device Manager, test your iOS device on a different computer. If another computer recognizes the iOS device as a camera, maybe your computer is damaged and you need professional help.

●Solution 3. Turn off iCloud Photos Library: If you turned on iCloud Photo Library, you can go to and open the Photos app to see your entire photo library and choose photos to import. Also, you can turn off iCloud Photo Library by clicking Settings » Apple ID » iCloud » Photos » iCloud Photos Library.

iCloud Photo Library

●Solution 4. Import smaller selection of photos at one time: Instead of importing all iPhone photos into Mac at one time, select a fraction of photos to import each time. It is easier for the Photos app to handle an importing task in this way.

●Solution 5. Update your software: Check for updates to your photo management software. Get the latest version of iTunes; update Apple Mobile Device USB Driver; update your iPhone, iPad, or iPod touch; update your PC (photo management software). Then try to import your photos again.

●Solution 6. Restart iPhone and PC: Restarting iPhone and PC can help to fix small glitches on the devices, which is very helpful if the Photos app gets stuck importing photos.

Copy and paste the photos from the iPhone device to your computers by File Explorer; change the permission of picture folder; or turn on Photo Stream on your iPhone......There are many other ways to solve the problem iPhone not importing photos.

Professional Tool to Import photos from iPhone to Windows PC

You may feel the above solutions are complicated. Or they just can't help you out of the problem. Actually, you can turn to another easy tool to move iPhone photos to your computer.

Here we recommend a popular and professional tool-AOMEI MBackupper, which can successfully help you to import photos, videos, messages, contacts from an iPhone to a Windows10/8/7 computer. It owns various advantages to meet different demands, such as

●Fast transfer speed. It gives you a fast speed and table experience, so your iPhone won't get stuck during the transferring process.
Wide compatibility with iOS: It supports transferring photos and other data between iPhone 5s/6/7/8/11/12/iPad/iPad Pro/Air/Mini/iPod Touch and PC or external drive.
Intuitive and easy-to-use interface: Its interface is simple and easy to use. You can just follow the prompts to complete the operation.
Transfer multiple items: Apart from moving pictures, AOMEI MBackupper is also able to transfer videos, messages, contacts and other data between iOS device and PC.

Download and install AOMEI MBackupper on your computer, then follow the guide below to import photos from your iPhone to PC.

Download Freeware Win 10/8.1/8/7/XP
Secure Download

Step 1. Run AOMEI MBackupper, and select Transfer to Computer on the home screen.

Transfer to Computer

Step 2. Click the plus icon to add photos from iPhone.

Select Files

Step 3. Preview iPhone photos and select ones to transfer. Click OK.

Choose Photos

Step 4. Click the button Transfer to import photos from iPhone.


This is done, very simple and convenient. Anyone can master it.


If you can't import photos from iPhone to Windows 10/8/7 or not all photos can be imported from iPhone to PC, here are the solutions have been offered above and you can try them to fix the issue. If you are looking for a better way to import iPhone photos to PC, try AOMEI MBackupper, which can import not only photos, but also videos, music, contacts from iPhone to PC or vice versa.

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