By Ivy / Last Updated May 25, 2020

User case: Acronis computer restart is required

“I got a new SSD from Western digital and then downloaded the cloning software from their website, but this software always tell me ”Acronis computer restart is required” Whenever I try to clone hard drive with it. But it still does not clone my hard drive after restarting. Why Acronis WD clone failed? Is it possible to fix it? If not, is there any alternative disk cloning software?”

Computer Restart Is Required

3 situations to Acronis True Image WD edition not clone

1. Acronis True Image WD edition fails to clone hard drive within Windows. When you try to clone a hard drive within Windows, computer restart is required. However, your computer may not reboot to recovery enviroment.

Explain: you enable the secure boot in BIOS, but it does not allow this boot path as part of the cloning process. Secure boot is a security measure built into a system's BIOS, which is used to prevent untrustworthy firmware from running. To clone disk, you should turn off secure boot at first.

2. Acronis True Image WD edition does not recognize a Western Digital drive. Acronis True Image WD edition does not support exFAT file system, so Acronis won’t recognize it and you cannot use hard drive formatted as ExFAT as target drive. And most of the modern digital drive is formatted with exFAT. So, you need a better disk cloning software.

Explain: the most probable cause is that the drive does not have a valid MBR or a third party software is blocking the access to hard disk drives.

3. Acronis True Image WD edition installation restricted - this product edition requires at least one Western Digital drive to be installed in your system. This situation is very similar to the second one, but this problem is related to USB cable connected to WD disk.

4 Solutions to Acronis True Image WD edition not working

Solution 1: Disable secure boot

Secure boot will be one of the reasons why Acronis clone failed. To fix this issue, you need to disable Secure Boot in BIOS. Of course, you can enable Secure Boot again after cloning.

Step 1. Restart your computer, and then press the specified key(eg: F1, F2, ESC, etc) on the initial screen to enter BIOS.

Step 2. Find the Secure Boot option and select Disable. Usually, this option is either under the Security tab, the Boot tab, or the Authentication tab.

Solution 2: Clean WD hard drive

Sometimes, you can see your disk showing normally in Disk Management. But, it cannot be detected by a third-party tool like Acronis. This situation may be caused by an invalid MBR. Also, the software you use may not support the file system of disk. To fix the problem, you can clean the disk and initialize it.

Note: This operation will erase the disk entirely, so you need to back up important files in advance.

Step 1. Type cmd in the search box, then run as administrator.

Step 2. Type diskpart.

Step 3. Type list disk.

Step 4. Type select disk n (n is the number of your disk).

Step 5. Type clean.


Step 6. Press Win + R to summon the Run window, then type diskmgmt.msc.

Step 7. Right-click the disk marked as Unknown, then select Initialize Disk.

Aside from that, you still can directly format exFAT to FAT32 or NTFS using a third-party tool. It still can solve the problem: the disk not detected.

Solution 3: Try Acronis bootable media

As mentioned above, WD hard drive may not reboot in the recovery environment, so you can choose to clone hard drive with Acronis bootable media. It can ensure that all your internal or external hard disk will be detected on the system.

Solution 4: Download and run .exe file

If you receive this error message, "Acronis True Image WD edition installation restricted - this product edition requires at least one Western Digital drive to be installed in your system", you could contact WD support, download the special .exe file and run it three or four times, then install the Acronis again.

How to clone hard drive when Acronis WD clone failed?

After trying above solutions, if the Acronis True Image WD edition is still not working, you could consider using AOMEI Backupper Professional. It's simple and easy to use, and can ensure secure boot without any obstacle. It supports cloning disk, system, partition with various file system, including NTFS, FAT32, exFAT, etc. And it does not require a reboot if your computer is working smoothly.

Now, see below and learn the detailed steps to clone hard drive easily and quickly.

Step 1. Download AOMEI Backupper Professional, install and launch it.

Step 2. Click Disk Clone under the Clone tab.

Choose Disk Clone

Step 3. Select the source disk and click Next.

Choose Source Disk 1

Step 4. Select the destination disk and click Next. You can select destination disk with exFAT, FAT32, NTFS, etc.

Choose Destination Partitioned Hdd

Step 5. Preview the Operation Summary. Check the option "SSD Alignment" if you're replacing hard drive with SSD.

Disk Clone Preview Align Ssd Checked

Step 6. Click Start Clone and wait for the operation to end. Replace the hard drive with cloned disk and change boot order in BIOS to boot from the new drive.


  • In general, there will be an extra unallocated space after cloning disk to a larger disk. Thus, if you want to make full use of the disk space, you can click Edit partitions and adjust the space using one of the following way.

Add Unused To All


Reading here, you may know how to solve “ Acronis True Image WD edition will not clone”. You can turn off the Secure Boot option to solve “Acronis computer restart is required”. Also, you can clear disk and reinitialize it to solve “Acronis does not recognize disk”. Besides, you still can try to use Acronis bootable media or contact WD support directly.

Except for these solutions, a trust and reliable disk cloning software like AOMEI Backupper Professional will be a better choice. It makes everything easier. You can directly clone disk without any obstacle and it will ensure that your computer can boot from the cloned disk successfully.