[Solved] WD My Cloud Not Showing on Network Windows 11

Don’t be worried if WD My Cloud not showing on Network on Windows 11. Refer to this tutorial to find solutions!


By Maggie Updated on June 14, 2023

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What is WD My Cloud

The WD My Cloud stands out as a highly popular solution for personal cloud storage, offering a convenient way to safeguard your valuable photos, videos, and files. This versatile platform enables you to effortlessly back up content from external drives, USBs, mobile devices, computers, and even other cloud accounts, consolidating everything in a single location. By utilizing the intuitive My Cloud app, you gain the ability to access, upload, and seamlessly share your files from anywhere, as long as you have a network connection.

WD MY Cloud

Navigating through your stored data becomes a breeze with the comprehensive search functionality of WD My Cloud. Whether you're seeking files based on specific dates, times, or keywords, or organizing them into neatly arranged photo albums, this feature facilitates effortless file retrieval. Additionally, you have the option to establish private spaces for users added to your devices, ensuring enhanced privacy and individualized access.

Despite the widespread acclaim for its accessibility, user-friendly sharing and management capabilities, robust security measures, and broad compatibility, some users have encountered difficulties accessing WD My Cloud specifically on Windows 11.

Error: WD My Cloud Windows 11 cannot access

Users report that they have met some problems like WD My Cloud not showing on network Windows 11. Here is an example taken from the WD community, but I am sure that this is not an incidental circumstance for some Windows 11 users.


Case: WD My Cloud - Windows 11 - Cannot access


Hi everyone.

Just installed W11 Pro on my system and I have a small issue with the connection for my cloud nas.

Before on W10 everything was ok - it has 5.17.107 firmware installed.

1. I have SMB 1.0/CIFS File Sharing Support checked in windows.
2. I’m able to login in the browser to access it’s settings.
3. I’m also able to see it’s media folders/content from : This PC\Storage

I miss something from initial setup? Should I login somewhere else?

Thanks for any reply.



See, if you meet WD My Cloud not showing on network Windows 10, don’t panic, there may be nothing irreversible damage with your WD Cloud, however, you need to troubleshoot the error after you find out the exact reasons. Generally speaking, the main causes may be the following:

⋆Windows 11 prevents users to access certain accounts without credentials.
⋆Disabled SMB 1.0.
⋆Network updates.

How do I find my WD My Cloud on my network

This section is a collection of solutions to WD My Cloud does not appear in network, before performing, try to figure out the exact reasons.

Solution 1. Restart WD My Cloud and your PC.

Sometimes, restarting the device can resolve connection issues. Try powering off and restarting the WD My Cloud device and your computer.

Solution 2. Add Windows credential for WD My Cloud

Lacking credentials for your WD My Cloud is the main cause. You can try this method after you restart your device and computer. And it also works for WD My Cloud private share access denied if you are currently using a private network. Here is how you can do it:

Step 1. Open Control Panel and locate at User Accounts> Credential Manager.

Step 2. Next choose Windows credentials and click on Add a Windows credential.

Add Windows Credential


Step 3. Type the username and password of My Cloud in the following window and click Save.

Step 4. After you’ve saved your changes, restart your computer and try accessing My Cloud again.

Note: please tick Remember my credentials when you map WD My Cloud. Sometimes, you need to use the Connect using different credentials option.

Solution 3. Modify the Registry setting

Certain account credentials may cause “WD My Cloud does not appear in network” problem. In this case, you can try with one simple registry tweak. Follow these steps:

Step 1. Open Registry Editor. You can open it by pressing Windows Key + R and typing regedit.

Step 2. When the Registry Editor opens navigate to:


Step 3. Double-click LanmanWorkstation to see its content. Right-click the blank space in the right panel, select New and DWORD (32-bit) value, and name it as AllowsInsecureGuestAuth.

Change Lanmanworkstation Value


Step 4. Open the new value and change its value data to 1, then click OK to exit. After that, leave the registry editor and restart your computer.

Solution 4. Enable NetBIOS Over TCP/IP

Another feasible solution is to enable NetBIOS Over TCP/IP for network troubleshooting. Follow the steps below carefully:

Step 1. Right-click the network icon in the taskbar and select Open network & Internet settings, then scroll down to Change your network settings and select network and Sharing Center.

Step 2. Click Ethernet and Properties. Then, double-click Internet Protocol Version 4 (TCP/IPv4) to open its properties.

Step 3. Click Advanced ... at the lower right corner.

Step 4. Go to WINS and NetBIOS setting, then tick Enable NetBIOS over TCP/IP option and click OK. After that, reboot your computer to make changes available.     

Enable Netbios Over Tcp Ip

Solution 5. Perform a network reset

Network issue is also a cause of Windows 11 doesn't recognize WD My Cloud. If your network is not connected well, follow the steps below:

Step 1. Go to Control Panel > Network & Internet and select Status at the left panel.

Step 2. Scroll down to Change your network settings and select Network reset. Then, click Reset Now to confirm you want to do so.

Network Reset

Solution 6. Enable network Discovery and File Sharing for Private network

If your network discovery is off, you cannot access WD My Cloud either. Try the following steps to turn it on:

Step 1. Click Open network & internet settings and then Ethernet at the left panel. Then, click Change advanced sharing options.

Step 2. Expand Private (current profile), tick Turn on network discovery and Turn on automatic setup of network connected devices, then click Save changes to exit this window.

Turn On Network Discovery

Solution 7. Reset network access priority

If you try above solutions, but still cannot access WD My Cloud on a network, try to reset network security settings.

Step 1. Type group policy in the search box and select it. Then, navigate to the following path:

Computer Configuration -> Windows Settings -> Security Settings -> Local Policies -> Security Options

Network Security

Step 2. On the right pane, double-click the network security: Restrict NTLM: Outgoing NTLM traffic to remote servers policy and select Allow all security setting. Then, click Apply and OK.

Allow All

Step 3. Reboot your computer and then Windows will automatically send your NTLM credentials to a remote server when accessing a share.

Step 4. Then, type registry in the search box and select it. In the Registry Editor window, go to the following path and delete everything under this registry key.



Bonus tip: auto backup files to My Cloud in Windows 11

Suggest you have solved WD My Cloud not showing on network problem. Is there any way to backup your files from Windows 11 to WD My Cloud effortlessly? Then you have come to the right place, AOMEI Backupper is a full-featured sync tool offered for Windows users with its easy-to-use settings and user-friendly interface. Thanks to its wonderful sync function, you can auto-backup your files with simple clicks.

☀Its featured scheduled sync allows you to set a customized sync plan, namely, daily/ weekly/ monthly/ event-trigger/ USB plug-in mode. More precisely, you can set backup data, time and intervals.

☀Resourceful sync locations: beside WD My Cloud, you can use it to sync files to network drive, OneDrive, NAS, external hard drive, flash drive etc.

☀It offers 4 sync solutions: Basic Sync, Real-time Sync, Mirror Sync, and Two-Way Sync. You can choose any of them to sync your computer and sync USB with Google Drive easily.

Here is the detailed guide to show you how to perform its basic sync. Before you start, please download AOMEI Backupper and lauch it.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Start this software, then click Sync and Basic Sync.

Basic Sync

✍More sync options (available in the professional version or higher):

◆Real-Time Sync: It allows you to sync files in real-time, once changes happen and then back it up immediately. This is 0 data loss method.

◆Mirror Sync: It helps you avoid any unwanted changes in the destination folder while syncing.

◆Two-Way Sync: Unlike previous three sync options, this method sync changes from source to destination and vice versa.

Step 2. Click Add Folder to select what you want to sync.

Add Folder

Step 3. Click the inverted triangle -> Add Share or NAS Device, then type the network path of your WD My Cloud. Then, select a shared folder on it as the destination folder. 

Select Sync Destination

Step 4. To set automatic sync, click Schedule Sync -> Enable Schedule Sync and select Daily/Weekly/Monthly. Also, it’s suggested to tick "Wake up the computer to run scheduled tasks" if you set the scheduled sync task to off-peak hours. Then, click Start Sync to start the first file synchronization.



Here you can troubleshoot the error of WD My Cloud not showing on network Windows 11 successfully. Compared to manually uploading your Windows files to WD My Cloud, AOMEI Backupper can serve as a generous helper in time-saving and safeguarding your personal data as the meantime Also, you can also utilize its backup function if you need perform Windows 11 transfer files to new computer.

Maggie · Editor
Maggie is a technical editor from AOMEI and troubleshoots technical problems against data protection. She has received professional and systematic technical training. With a focus on user experience, security, and problem-solving, she always puts herself in the readers' shoes and provides them with valuable technical insights.