Solved: Connecting to D Docs Live Net Error on Windows 11/10

Meet “Connecting to” on Windows 11 or 10? Follow this tutorial to fix this OneDrive error and get free file sync software to sync files to OneDrive error-free.


By Jonna Updated on June 15, 2023

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What does "Connecting to" mean?

OneDrive boasts exceptional compatibility with the Windows operating system, offering computer backup, file sync, file share, and various features and seamlessly integrating with a myriad of third-party apps. When connected, it facilitates the collection and storage of data in the cloud. However, a prevalent issue disrupting the OneDrive experience for many users is the "Connecting to" error.

Technically, the error code - "Connecting to" on Windows 11/10 can be attributed to the Microsoft Office Upload Center. This system enables Microsoft customers to monitor the progress of their file uploads to the OneDrive server. In this article, we have diligently compiled an array of potential solutions to address this specific OneDrive error.

D Docs Live Net Error

How to Fix "Connecting to" on Windows 11/10

Here are several solutions to resolve the “ login" issue when you forget your credential.

It's crucial to be aware that your device's performance or specific system functions might be impacted by unwanted programs or cyber threats. Before attempting any manual error-fixing methods, it's recommended to check for malware on your system. Start by scanning your machine using an antivirus program.

Way 1. Delete Office cached files

To address the error message "Connecting to", the initial solution involves clearing your Office caches, which can resolve any caching issues that may be affecting the Office application. This process will remove the existing cache and initiate the operation anew.

Step 1. Type "Microsoft Upload Center" in the Windows Search box to open the appeared result.

Step 2. Go to the "Settings" option when the Upload Center is open.

Step 3. Then, click on "Delete Cached Files" to tap OK. Now, restart your computer and attempt to access your OneDrive files as you would normally.

Upload Center

Way 2. Remove Office credentials

If the previous method did not resolve the “ on OneDrive”, you can try removing the cached credentials related to OneDrive to determine if the problem is related to your cached credential. Follow the steps below:

Step 1. Go to Control Panel and click on User Accounts > Credential Manager in turn.

Step 2. Select Windows Credentials. And under Generic Credentials, look for live account ID and password for OneDrive. Then, click on it to hit Remove.

Remove OneDrive Cahced Credential

Step 3. Restarting your PC, attempt to open the Word or Excel file you need. If the file opens successfully, navigate to the "File" menu, choose "Account," and then proceed to add your OneDrive account.

Way 3. Delete system cached files

If you are using Office 365 or the previous method did not resolve the issue, you can try clearing your system cache, including temporary files and browser cookies. This step can resolve the problem if it is related to Office caching and fix “ on Windows 11 and 10” effectively.

Step 1. Search and open the Disk Cleanup tool from the search bar.

Step 2. Choose the drive where Microsoft Office is installed, and hit OK.

Step 3. When prompted by a new dialog box, select the checkboxes corresponding to the file types you wish to delete. Then, tap OK.

Files to Delete

Tip: If the Disk Cleanup does not work on Windows 11/10, it is possible that your system file is corrupted. You can go to the linked article for solutions.

Way 4. Reset your OneDrive

Resetting OneDrive can be beneficial in situations where someone has modified the default OneDrive settings, leading to the occurrence of the “Connect to on Windows 10 or 11”. By performing a reset, you can restore OneDrive to its default configuration and fix most OneDrive sync issues like OneDrive sync pending, OneDrive always syncing, etc.

Step 1. Open the Run window by pressing the Windows + R keys on your keyboard.

Step 2. Enter the following command in the Run window and press Enter:

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

OneDrive Reset Command

Step 3. The OneDrive icon should disappear from the taskbar momentarily and then reappear. If the icon doesn't reappear, repeat step 1 and enter the following command in the Run window:


Step 4. Log in to OneDrive again and check if the " on Windows 11" issue has been resolved.

Bonus Tip: Sync files to OneDrive with free sync software

If you are still encountering issues with OneDrive, why not consider using third-party file sync software? AOMEI Backupper Standard is highly recommended for Windows 11/10/8/8.1/7/Vista/XP computers. This software simplifies the process of syncing files/folders to OneDrive effortlessly, for all kinds of files such as photos, music, videos, and work documents.

With an automatic sync feature, this software allows you to schedule file synchronization. You can choose to sync files daily, weekly, or monthly, eliminating the concern of data loss due to forgetting file backup. AOMEI Backupper is widely favored by users for several reasons:

✶ It provides various sync modes, including Basic Sync, Mirror Sync, Real-Time Sync, and Two-Way Sync (the last three available in the Professional version), ensuring efficient synchronization based on specific requirements.
✶ It can easily synchronize files to multiple storage options, such as cloud drives, NAS devices, external drives, and USB drives.
✶ It also offers other powerful functions, including system backup and restore, creation of bootable media, and so on.

To begin, please download and install AOMEI Backupper Standard. If you are on Windows Server and wish to sync to OneDrive, you can use AOMEI Backupper Server, specifically designed for Server environments.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Launch AOMEI Backupper Standard and select "Sync" on the left panel. Then click on "Basic Sync."

File Sync

Step 2. Click on "+ Add Folder" to select the files or folders you want to synchronize. You can also modify the "Task Name" if needed.

Add Folder

Step 3. Click on the inverted triangle icon and choose Select a cloud drive.

Select a Cloud Drive

Step 4. Select OneDrive as the destination to save the local files or folders.

Select OneDrive

Step 5. Finally, click on "Start Sync" to initiate the OneDrive file synchronization process.

AOMEI Backupper Standard offers additional features to enhance your file synchronization experience:
Schedule Sync: You can set up automatic file syncing by clicking Schedule and selecting an appropriate backup frequency. 
Options: You have the option to write a comment for each operation, providing additional context or notes. Moreover, you can enable email notifications to receive timely updates on the status and results of your synchronization tasks.
File Filter: This advanced feature enables you to sync files with specific file extensions, saving you time and storage space by excluding unnecessary files from the synchronization process.


You can easily resolve the error "Connecting to" on Windows 11 and 10 by following the detailed steps provided above.

However, if you continue to experience issues with OneDrive sync, the AOMEI Backupper software can help you sync files not only with OneDrive but also with other cloud drives like Google Drive, external disks, USB drives, network drives, or NAS devices. Moreover, it enables file sync between computers without cloud. Try it at once and protect your data now!

Jonna · Editor
Jonna joined AOMEI in 2021 and has become a professional in the areas of computer backup and restoration, disk cloning, file synchronization, etc. She maintains a keen eye for the latest technology trends, ensuring that the information provided is always in step with industry developments.