By Ivy / Last update April 20, 2022


About Sync Center

Sync Center in Winodws computer could help you to sync files with a network server, check your related sync activities and mange your offline files. However, you might get the Windows 7 sync center problems, or Windows 10 sync center not working. How to fix? Don’t worry, we will walk you thourgh the workarounds.


Windows 7 Sync Center Problems and Solutions

Now, we will show you the Windows 7 offline files not working errors and the solutions for you to fix it, here they are:

Problem 1. Work Offline or Work Online option button disappear 

Work Offline or Work Online option button disappears from Windows exporer after an offline or online transition and the Client Side Cache (CSC) remains offline until the next computer restart.

Solution: Ensure all parts of the sync path can be accessible by users, and enable share level (SMB) permissions, NTFS permisstions for the folder and the subfolders.

Problem 2. Offline Files Access is Denied on Almost Every File

You might get other access denied errors that cause offline files not syncing in Windows 7/10 like:

  • Folder redirection offline files - access denied

  • Windows 7 offline files cannot synchronize access is denied

  • Sync failed access denied

  • Windows 7 offline files cannot be disabled access is denied

Solution 1: disable encryption of offline files

Step 1. Go Start > Accessories > Sync Center. Then open Sync Center.

Step 2. Click Manage Offline Files on the left side.

Step 3. Click Encryption tab.

Step 4. Choose Unencrypt.

Solution 2. Format database for Windows 7 Sync center in Registry Editor

1. Input the regedit in Windows 7 search box, and press Enter.

2. Find the path: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Csc\Parameters

3. Right click and choose New, Choose DWORD (32-bit) Value called FormatDatabase, set the value to 1.

New DWORD Value

Format Database Value 1

4. Then Reboot the computer(the new key will delete itself after rebooting along with the Offline Files cache)

Problem 3. Offline files is enabled but not yet active.

Sometimes, you might the the Offline files is enabled but not yet active. Rstart this computer to activate Offline Files.

Solution: Reactiviate the Offline Files

Step 1. Disable Offline Files.

Step 2. Restart the PC.

Step 3. Delete the CSC folder (C:/Windows/CSC, also called Windows offline files location).

Step 4. Enable Offline Files.

Step 5. Restart the PC.

And now, enable offline files greyed out, disable offline files greyed out and always available offline greyed out in Windows 7 should be fixed.

Problem 4. Offline Files showing Disconnected

Solution: Turn off the autodisconnect feature on client

Open command prompt, input the command and hit Enter: net config server /autodisconnect:-1

Turn Off Autodisconnect


Windows 10 Sync Center Not Working

If you use the sync center in Windows 10, there is a chance that you could meet the sync problem: Cannot open files offline when you’re using Offline Files feature along with Windows Information Protection.

Solution: Open the file by using an application that is not managed by Windows Information Protection. Or open the online files after connect the network. Because the Offline Files does not support Windows Information Protection.

If you encounter the above same Windows sync center problems in Windows 10, please try the solutions respectively.


How to fix Sync Center Conflicts in Windows 10/7?

Here is the steps to fix sync center conflicts:

1. Input sync center in Windows search box, and press Enter.

2. Click View sync conflicts at the left side.

3. Select a conflict from the list. And click Resolve. Or right click the conflict, and choose View options to resolve....

Resolve Sync Conflicts

4. Select the file version that you want to sync. Meanwhile, the other versions of the data will be deleted automatically.

If you still stuck sync center not working in Windows 7/10 and cannot get it be fixed according to the above solutions. Please try another powerful file synchronization software.


Best File Synchronization Software - AOMEI Backupper

The best file sync tool - AOMEI Backupper Professional is designed for Windows PCs, like Windows 10, 8.1, 8, 7, Vista, XP, which provides you several powerful sync features: Basic Sync, Real-Time Sync, Mirror Sync and Two-Way Sync.

To make all the data always up to date, it’s highly recommended to try the Real Time Sync in Windows 7/8/10 to avoid the Windows 7 sync problems, etc.

Please download the 30-day free trial to have a try:

Download Free Trial

Win 10/8.1/8/7/XP

Secure Download


Sync Files in Real Time in Windows 10/8/7

Here we will give you details about sync files to network share in real time in Windows 10/8/7:

Step 1. Launch the file synchronization software - AOMEI Backupper Professional. Click Sync > Real-Time Sync subsequently.

Real Time Sync

Step 2. Press + Add Folder to choose the folders you would like to sync. Modify the Task Name if required.

Add Folder

Step 3. Click the inverted triangle icon, and Select a network location > Add Share or NAS Devices > Input the Network Path (The IP address of the network share or NAS) and credentials, and click OK, choose the folder in network share or NAS to save the files.

Select Network or Cloud

Choose Shared Folder As Destination

Step 4. Tap Start Sync to sync folder to network share or NAS easily in Windows 10/8/7.

Sync Two Folders To NAS

Tip: Options allows you comment on the sync task, check file integrity in destination during synchronization, etc.

After you set up the sync task, all the specified folders and files will be synced automatically once any change occurs to the files and folders in source location. It’s quite smart and automatic.

You could view these files and folders from other computers as long as it locates on the same LAN with the network share folder or NAS.

Besides, you could use the Basic Sync to create a schedule sync with an interval, Daily, Weekly, Monthly, Event Triggers, USB plug in, mirror sync to keep files always the same as the source.


The End

How to solve these Windows 7/10 Sync Center problems? Just follow the above solutions and steps to fix. Or try the powerful file synchronziaton software - AOMEI Backupper Professional to sync files in real time, create schedule sync, sync in both ways, according to your needs to prevent the Windows 7 offline files sync problems.
If you encounter the sync problems in Windows Server 2003, 2008, 2012, 2016, 2019 (including R2), SBS 2003, 2008, 2011, please try AOMEI Backupper Server.