[Fixed] Apple ID Verification Failed for an Unknown Error
You may receive an error message saying, verification Failed, an unknown error occurred when you are logging into iCloud, iTunes, etc. This guide will provides you with effective solutions to fix the issue.
When I am trying to enter my Apple ID and password, I received the error - verification failed, an unknown error occurred. How do I overcome this error?
- Question from Apple Community
An Apple ID enables you to enjoy outstanding Apple services on different devices. While sometimes, you may get errors. When you are utilizing any service that requires an Apple ID, you may receive the error message, saying verification failed, an unknown error occurred.
It is disappointing when you encounter such verification error message. If you’re seeking solutions to this trouble, then follow this guide to get yourself out.
It is necessary to figure out why you received “verification failed, an unknown error occurred” on iPhone, especially if you have encountered the issue more than once.
You may think that this problem occurs because of errors that are related to Apple ID. Instead, it is reported that the verification failed error message always prompts after a restore or an iOS update. Therefore, you’re not allowed to connect to Apple’s verification servers.
Here are five solutions when the error message “Verification failed, an unknown error occurred” prompts on your iPhone. You can try them one after another until your trouble gets fixed.
No matter what trouble you encounter on your Apple devices, the first thing you need to do is to go to the site of Apple’s System Status to check whether everything goes well.
Just open a web browser and visit Apple’s System Status > Check if the light of a certain service, like Apple ID, is green. If it doesn’t work properly, Apple will leave a clickable link under the service where you can find some solutions.
Just in case, you may need to check the network connection on your iPhone. Sometimes, your iPhone will disconnect from WiFi automatically after an iOS update. You can also try to connect your iPhone to a more stable WiFi or use your Cellular data when signing in your Apple ID.
The problem with your iPhone’s date, time, and location settings is also one issue that cause the Apple ID verification failed error.
To check your iPhone’s Date & Time settings, tap on Settings > Choose General > Scroll to locate and choose Date & Time > Turn off Set Automatically and tap Time Zone.
From here, you can choose another location that is in your country for the process to work. Restart your iPhone to check whether your issue gets solved.
If you’re still getting the error report, it is recommended to force restart your iPhone to have a try. It’s simple but useful for most of the time when your iPhone doesn’t work well. Follow the listed steps below to have a try.
iPhone 8 or later: Quick press and release the Volume + button > Perform the same operation on the Volume - button > Press and hold the Side/Top button until you see the Apple logo.
iPhone 7/7 Plus: Press and hold both Power button and the Volume - button > Press and hold the Side/Top button until the Apple logo appears.
iPhone 6 or earlier: Hold down the Home button and the Power button at the same time > Release both when Apple logo shows up.
If you have another Apple device, like an iPad or iPod that uses the same Apple ID, you can generate a verification code from it so that you can sign in your Apple ID on iPhone with it.
To get a verification code from another Apple device, go to the Settings app > Tap Apple ID > Choose Password & Security > Tap Get verification Code to get the six-digit code.
Now, you can try to sign in Apple ID on your iPhone with the error using the verification code.
Since every troubleshooting will put your iPhone data in danger, it is suggested to backup your iPhone in advance. Just in case, if you are unable to backup iPhone to iTunes/iCloud because of the verification failed error, FoneTool, a professional backup tool for iOS devices, is recommended to you.
You can choose to backup important files like photos, messages, contacts, etc., or everything from iPhone to computer. Get the tool by clicking the icon below and follow the steps below to backup your iPhone.
How to backup selective files from iPhone to computer
Step 1. Connect your iPhone to computer with USB > Launch FoneTool and click Phone Backup from its main interface. Go to Selective Backup and click Get Started.
Step 2. Check every icon to browse all files on your iPhone > Select the files you’d like to backup > Click OK to confirm.
Step 3. Choose a destination to save these backup files > Click Start Backup to begin.
Besides local folders on computer, you can choose to backup iPhone to NAS, external hard drives, and so on by changing the storage path.
To restore backup files, just go to Backup History to make it. You are also free to view your backup files anytime you want.
That’s all for the issue verification failed for an unknown error occurred. Hope you can get out of it with one of the solutions in this guide. Just in case, if you need to backup your iPhone or transfer data from one Apple ID to another, let FoneTool help you.