By Dylan / Last update August 3, 2020

The iPhone software update server could not be contacted

The iOS 13.4 is just released and I am going to update my iPhone 7 in iTunes. I connect iPhone to computer, open iTunes as usual, but it can’t connect to Apple software update server. I haven’t seen this before. Anyone could help me out of this?

- Question from Apple Community

iPhone Software Update Server Can Not Be Contacted

Every time you plug iPhone to computer to backup iPhone or sync data in iTunes, it will automatically check iOS update for you. This could be very convenient for iPhone users to save a lot of time and updating iOS in iTunes seldom causes problems.

However, sometimes you will find that contacting the iPhone software update server slow or even frozen. This could be a common iTunes issue. This guide will tell you why iTunes cannot connect to the server and how to solve it.

Why does the iPhone software update server could not be contacted?

The first requirement for connecting to the server is the Internet. If your Internet is very slow or not stable, you cannot get the response from the server.

Another reason for that is the server is too busy to give you response. This situation could be very common on the first day when Apple release the latest iOS. In fact, it would be wise to update iOS after several days of its releasing, because you have time to know the advantages and disadvantages of the new iOS from other users.

Except the two reasons, some configurations or antivirus software might block iTunes from contacting the server, follow the solutions below to fix the issue.

Solution 1. Test the Internet speed and connect a better Wi-Fi

It would be very simple to test your Internet. Just open your browser and see whether you could smoothly watch videos on YouTube or open another network application on the desktop to see whether it works well.

If this Wi-Fi does not perform well, you can connect iPhone to another Wi-Fi and then try iTunes again.


Solution 2. Disable firewall and antivirus for a while

There has been proved case that sometimes firewall and antivirus could isolate iTunes from the system. iTunes is treated as a threat to the PC, so that there could the problem connecting iPhone or contacting the server.

You can temporarily stop firewall and antivirus when you update iPhone via iTunes.


Solution 3. Update iOS in iPhone Settings

If the iPhone software could not be contacted on iTunes, you can try updating iOS on iPhone. After all, this method is chosen by most of iPhone users to update iPhone to the latest iOS.

Go to iPhone Settings > General > Software Update > tap Download and Install > tap update now > tap Install.

iOS Software Update

Solution 4. Edit or reset your hosts file

The hosts file is used to help you easily use all kinds of network application on computer. If it is changed from default, some website cannot be visited.

Microsoft has given the official way to reset hosts file, you can follow this guide to fix the network issue according to your OS of computer.

Hosts File

Solution 5. Manually download the update for iPhone

If iTunes still cannot connect to the server, there is the ultimate way for you. You can manually update iPhone to the latest iOS or downgrade iPhone to the previous version using this way.

If you choose this method, you will lose lots of data on iPhone. You can use AOMEI MBackupper and follow the next section to backup your iPhone.

Step 1. Choose the update and download IPSW file from

Step 2. Download the latest iTunes on your computer, connect iPhone to computer with USB cable, and click the device icon.

Step 3. Press and hold Shift Key and click Restore iPhone. Select the IPSW file from the folder and wait for the process complete.


Backup your iPhone before updating it to the latest iOS

No matter you try any methods to fix the iPhone software update server connection issue, you need to backup iPhone data before updating iPhone.

AOMEI MBackupper is the best iPhone backup software. It is totally free and very easy to use. You can use it to export unlimited photos, videos, music, contacts, and messages from iPhone to PC.

  • Preview Data: Have an overview of iPhone data and select the needed data

  • Quickly Export: Copy selected data to computer with the fastest iPhone data transfer

  • Widely Compatible: Transfer data from any iOS devices (iPhone 11/Pro Max, iPad Mini/Air/Pro)

Download AOMEI MBackupper to computer for free and follow the steps to easily backup your iPhone.

Step 1. Select Custom Backup to save all the five types of iPhone data.

Custom Backup iPhone

Step 2. Click certain icon to preview and select iPhone data. Click OK.

Select iPhone Data

Step 3. Select the storage path and click Start Backup.

Click Start Backup


This issue the iPhone software update server could not be contacted is most likely caused by the bad Internet connection. You can use the 5 solutions above to solve the problem.

Before you update iPhone, you should always make a backup of iPhone data to make sure the data is always safe. AOMEI MBackupper is a free professional iPhone backup software. You can use it to easily protect your iPhone data.

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