By Dylan / Last update February 24, 2021

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iTunes WiFi sync not working

Open iTunes to sync my iPhone as usual but can’t find the device icon in iTunes. It used to be fantastic. I have Dell Windows 10, iPhone 12 iOS 14.3, and iTunes Why my iPhone not recognized this time?

- Question from an iPhone user

iTunes is a brilliant companion for iOS device. With iTunes, you can backup iPhone to computer over Wi-Fi, transfer, and sync your iPhone and iPad. To sync iPhone with iTunes, you just need to set up Wi-Fi sync when you connect iPhone to iTunes with USB cable. After that, you don’t need wired connection but you can still sync your iPhone to iTunes over the air.

As the official program of Apple, usually, it works perfectly but even the best programs would make mistakes.

iTunes Logo

The most common issue is that you cannot build connection between iTunes and iPhone over the air. The following passage would tell you how to fix it if you can’t sync iPhone to iTunes with Wi-Fi.

Section 1. How to fix iTunes Wi-Fi sync not working issue?

According to Apple, your iPhone would automatically appear in iTunes when the iOS device and computer are connected to the same Wi-Fi. Therefore, you might find that iTunes Wi-Fi sync option missing on your iPhone because you don’t have to initiate this process on iPhone via Settings > General > iTunes Wi-Fi Sync anymore.

If you still can’t use Wi-Fi to connect iPhone and computer or iTunes cannot work, here are the fixes.

#1 Do Preparation

As is mentioned in the beginning, you need to enable iTunes Wi-Fi sync via wired connection at least once. If you have updated iTunes or iOS, you could connect iPhone to iTunes and check Sync this iPhone over Wi-Fi and click Apply.

Check the Wi-Fi you are using on iPhone. If you have more than one Wi-Fi in your house, your iPhone might not connect the specific Wi-Fi every time so you need to connect iPhone to the right Wi-Fi by yourself.

iTunes Sync Over Wifi

#2 Make IP address fixed

Even when your two devices are connected to the same network, the connection might still fail to build because of different IP addresses.

The steps to fix your IP address are a little complicated. If you want to check whether you are using a fixed IP and fix the IP issue, you may refer to this guide: How to Set Up DHCP Reservations?

Manage IP Address

#3 Allow Bonjour through firewall

Except for close antivirus when you connect iPhone to iTunes over Wi-Fi, you need to allow Apple’s Bonjour Service through Windows firewall. You need to follow the steps:

1. Press and hold Windows Key and then press E to open Run box. Type control and press Enter to open Control Panel.

Run Control

2. Click System and Security.

System And Security

3. Click Allow an app through Windows Firewall.

Allow An App Through Windows Firewall

4. Click Change Settings, check all the Bonjour Service and click OK.

Allow Bonjour Service

Now you can connect iPhone to iTunes over Wi-Fi to sync the device.

#4 Force restart Apple’s service

Apple Mobile Device Service is the driver which helps to connect iOS device to computer. You could restart the driver to fix Wi-Fi connection issue. Follow the steps:

1. Press Ctrl + Alt + Del at the same time and then select Task Manager.

2. Select Services, locate and right-click Apple Mobile Device Service, and click Restart.

If you use Mac computer, you could restart the driver in Activity Monitor.

Restart Apple Service

#5 Reinstall iTunes from Apple Support

Some users reported that iTunes installed from Microsoft Store would cause iTunes Wi-Fi sync problem. You would find the sync option is greyed out or other problems. It could be solved by reinstalling iTunes from Apple Support.

You need to follow the steps to completely uninstall iTunes and then download iTunes from Apple Support to reinstall it.

1. Press Windows Key + R and type Control to open Control Panel.

2. Select Programs and Features.

3. Double click iTunes Apple Software Update > Apple Mobile Device Support > Bonjour > Apple Application Support in order to completely uninstall iTunes from your computer.

Uninstall iTunes

4. Download iTunes from Apple Support and install it.

5. Connect iPhone to iTunes with USB cable, click the device icon, check Sync this iPhone over Wi-Fi and click Apply.

6. Disconnect iPhone from computer, connect computer and iPhone with the same Wi-Fi, and then you could still find your device in iTunes.

Section 2. How to Sync your iPhone in the best way?

When you sync music, photos, and other data into iPhone, your library on iPhone would be totally rewritten, so you might need to check the local iTunes library every time. Why not choose an easier way to sync iPhone.

AOMEI MBackupper is the best iPhone data transfer to help you easily sync data like photos, videos, and music between iPhone and computer.

  • Preview Files: You can directly select files from your computer and then sync iPhone as you wish.

  • Safe Process: Your data on iPhone will never to rewritten so feel at ease to sync your iPhone.

  • Powerful software: It supports the latest iPhone 12 Pro Max/12 mini/SE 2020/iPad 8/Air 4, iOS 14.4/13 and the previous devices and systems.

--> Steps to sync iPhone your iPhone:

Step 1. Get the installation package of AOMEI MBackupper by clicking the button below and install it on your computer. After that, connect iPhone to AOMEI MBackupper with USB cable.

Step 2. In AOMEI MBackupper, select Transfer to iPhone.

Transfer to iPhone

Step 3. Click any area in the box to add photos, videos, or music from your computer.

Select Files

Step 4. Click Transfer to safely sync your iPhone.



If you got iTunes Wi-Fi sync not working because the connection failed to be built or iTunes doesn’t work, you can follow the advice in the passage to solve the problem.

Besides, you could also choose an easier way to sync your iPhone, using AOMEI MBackupper. This method would be more friendly than using iTunes.

Don’t forget to share this guide to help more people.