[Fixed] iPhone Quick Start not Detecting Old iPhone

If you find iPhone Quick Start not detecting old phone when you are switching to a new iPhone, you can try the fixes in this guide to get out of the issue. A Quick Start alternative is also available in this guide.


By Demi / Updated on May 31, 2024

Share this: instagram reddit

Quick Start won't pop up

Old iPhone won’t pop up Quick Start to transfer data to my new iPhone... What happen?

- Question from Apple Community

Anyone who has got a brand-new iPhone, whether it’s an iPhone 14, iPhone 13, etc. is in a dilemma. While you want to get started with your new iPhone, you must first transfer data from old iPhone to new iPhone. Apple’s Quick Start always helps with that.

Apple Quick Start

It’s certainly a handy way to get everything onto your new iPhone. However, things do not always work perfectly as we expected. When you intend to start data transfer process using Quick Start, you may encounter the iPhone Quick Start not detecting old phone. Keep reading, you can get useful solutions mentioned in this guide to help you out.

How to setup Quick Start on iPhone

Is it possible that you didn’t setup Quick Start properly so that iPhone Quick Start not appearing? If you are not sure, follow the Quick Start guide for iPhone below to have a check.

• Your old iPhone should run iOS 12.4, or the old iPhone will not show Quick Start.
• It's a good idea to connect both iPhones to a power source throughout this process.
• The Bluetooth on both iPhone should be enabled.
• Please keep a short range between two iPhones.

If everything is OK, the Quick Start option will appear after selecting your language and your country during the setup process on your iPhone, and once you bring your old phone close to your new device, you can proceed. 

Enable Quick Start

If, still, your iPhone Quick Start is not popping up on old phone, you can skip to the next part to troubleshoot it.

Fixes to iPhone Quick Start not detecting old phone

What to do if old iPhone is not showing QuickStart? The quick fixes below can help you out.

Fix 1. Turn off & on Bluetooth and Wi-Fi on both iPhones
The most possible reason why your old iPhone not detecting Quick Start is an unstable connection between the two iPhone. If the connection is off, you may not see the option to continue on your old iPhone when you enable Quick Start, meaning that Apple Quick Start isn't working for you.

Since the two iPhones are connected via Wi-Fi and Bluetooth, you can turn off Wi-Fi and Bluetooth on both iPhone and turn them on again to connect two iPhone again.

Fix 2. Restart both iPhones
If you've enabled Bluetooth on both iPhones and Quick Start still doesn't work, try restarting both iPhones. Your iPhone may become stuck for unknown causes, and restarting it may resolve some of them. Simply hold the side and volume buttons for a few seconds and drag the slider on the screen.

Hard Reset iPhone

Fix 3. Update iOS on old iPhone
An outdated version of iOS can cause unknown errors on iPhone. Therefore, it is suggested to update iOS to the latest version on your old iPhone. On your iPhone, head to Settings > General > Software Update to make it.

iOS Software Update

Fix 4. Try a wired way when using Quick Start
Many factors can impact the Quick Start wireless data transfer. Quick Start offers both wireless and wired data migration solutions.

If Quick Start does not appear on the iPhone during the wireless data transfer procedure, get a Lightning to USB 3 Camera Adaptor and a Lightning to USB cable to complete the transfer under a physical connection between two iPhones.

Lightning To 3 Camera Adapter

Bonus: iPhone to iPhone transfer via the best Quick Start alternative

Quick Start is not the only tool for data migration between two iPhones. If Quick Start doesn’t work properly, you can try the professional iOS transfer software - FoneTool to complete the iPhone to iPhone transfer fully or selectively.

Just like Quick Start, the iPhone to iPhone Transfer function in FoneTool helps transfer data from iPhone to iPhone without backup in one-click. Compared with Quick Start, FoneTool has got more merits:


Fast transfer speed.  It just takes less than half an hour to finish the task.
Offline and stable transfer process. USB connection makes the process more stable and prevents your iPhone from getting stuck.
More transfer solutions. Transfer data from old iPhone to new iPhone selectively or fully.
Wide compatibility. Compatible with iPhone 4 to iPhone 14, Windows 7/8/10/11 and Windows Server.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Step 1. Launch in FoneTool > Connect your two iPhones with a computer > Tap Trust This Computer on both iPhones.

Step 2. Click Phone Transfer > Locate iPhone to iPhone Transfer and click Start Transfer.

iPhone To iPhone Transfer

Step 3. If necessary, enable Backup encryption to protect your privacy. The password is required when accessing the data in the future.

Backup Encryption

Step 4. Click Start Transfer to begin the transfer > Wait for the transfer to finish, and the target iPhone will be restarted automatically.

Start Transfer

When it is over, you can check whether you have everything you want on your new iPhone.

FoneTool is not only a powerful data transfer tool, its backup functions help backup iPhone to PC, while the Erase iPhone function helps you wipe iPhone clean after the data migration.


Hope the solutions in this guide can help you out the issue - iPhone Quick Start not detecting old phone. If not, the Quick Start alternative introduced in the Bonus part may be a viable option for you. If this guide helps you, please share it with others.

Demi · Editor
Demi is an editor of FoneTool group as well as a good advisor in the area of iOS-related issues. She does well in finding solutions to people's problems. She enjoys traveling, gardening, and watching movies. She spends most of her free time with her pet and family.