[8 Ways] Fix iPhone 14/15 Unable to Transfer Phone Number

Why your iPhone 14/15 (Plus) /Pro (Max) can’t transfer phone number? What to do when you encounter this issue? This article will give you 5 ways to fix the issue, and you can also find 3 ways to transfer contacts after setup.


By Kathy / Updated on May 31, 2024

Share this: instagram reddit

Why iPhone 14/15 unable to transfer phone number?   

After the iPhone 14/15 setup, you may find that you can't transfer phone numbers from old iPhone to your new iPhone 14/15. It is possibly caused by the 5 primary reasons below.

Different iCloud/Apple account: If you've synced your contacts using iCloud and utilize a different iCloud account on your new iPhone, it can hinder the contact transfer process.
Disabled iCloud sync: If the iCloud contacts syncing option is disabled on your new iPhone, your iPhone 14/15 won’t transfer phone number as well.
Unstable Internet connection: If you face the phone number transferring failure again and again, probably because the connection between two devices is poor.
Full iCloud space: Make sure that there is sufficient space in iCloud, if there’s not enough space, then transferring iCloud data to new iPhone becomes impossible.
Sync with other accounts: In situations where your contacts are syncing with third-party accounts like Gmail or Yahoo instead of iCloud, the contacts will be moved to these accounts rather than your iPhone 14/15.

How to fix iPhone 14/15 phone number transfer issue

After we know the probable cause of phone number transfer issue, let’s find a useful method below to help you when the iPhone 14/15 (Plus) /Pro (Max) unable to transfer phone number. Or you can also turn to the next part to transfer phone number with other methods directly.

Method 1. Check your Apple ID

When the two devices have logged in with different Apple IDs, the contacts sync won’t be successful.

Check your ID: Launch Settings app > Tap on your name > Then you will see your Apple ID, make sure that this account is the one you logged in the old iPhone. If not, just log out and sign in with the correct account.

Method 2. Enable iCloud contacts sync

iCloud serves as a vital tool for synchronizing data across multiple iDevices, provided the sync option is enabled. If the Contacts option is disabled, it will impede the moving of any items to your new iPhone, resulting in missing contacts. To address this, ensure to verify the Contacts option status on both iPhones.

Go to Settings app on your iPhone > Tap on your name > Select iCloud > Turn on the Contacts option. If it is already on, toggle it off and then back on again.


Method 3. Check the Network Connection

When your Internet connection is unstable, the process won’t be completed. Then confirm your iPhone is connected, and you can try to reset your network connection: Open Settings app > Tap General > Transfer or Reset iPhone > Reset > Reset Network Settings to recover your network connection.

This operation will not delete any data on your iPhone, but only reset the Wi-Fi network and cellular data settings. And you'll need to re-enter the Wi-Fi password to reconnect to your network.

Method 4. Verify the available storage in iCloud

Check the iCloud space by navigating to Settings on your iPhone > Tap on your name > iCloud > Select iCloud Storage > Go to Manage Storage to view the available storage.


If your iCloud storage is full, you need to clear it first or choose another way to finish the moving process.

Method 5. Set iCloud as the Default Account

If you still find that iPhone 14/15 (Plus) /Pro (Max) unable to transfer phone number, it may be caused by “contacts sync with the third-party account” issue, consider setting iCloud as the default account for contact moving.

Follow these steps: Open the Contacts app on your iPhone > Tap Groups located at the top-left corner > Uncheck all options except for All iCloud > Tap Done to confirm. Then your phone number will only come from your iCloud account.

Other ways to migrate phone numbers to iPhone 14/15 after setup

These 5 ways above can help you fix your iPhone number transfer issue, but if you need other ways to move your contacts between two iPhones, you can choose to use FoneTool, iTunes or AirDrop.

Method 6. The best way to move contacts to iPhone 14/15 quickly

If you want to finish the process efficiently, FoneTool, a professional iPhone transfer application, will offer a quick and safe way for Windows users to move data between two iDevices.

Compared with iTunes/iCloud, FoneTool comes with various features and advantages:

Fast transfer speed: FoneTool gives you faster speed than iTunes/iCloud, and thousands of contacts can be moved in seconds.
Full or selective transfer: You can use FoneTool to fully back up your iPhone like iTunes/iCloud or selectively back up contacts, photos, videos, music and messages as you like
Easy-to-use software: The user-friendly interface brings a better experience for you and you can finish all tasks in a few clicks.
No data loss: Unlike iTunes, FoneTool won’t overwrite data on your iPhone and keep all files in original quality in all processes.
Great compatibility: Different from iTunes/iCloud occasional errors, FoneTool runs stably with all models of iPhone, iPad and iPod Touch and works seamlessly with the latest iOS 17/16.

To get started, download the tool on your PC and follow the simple steps below to effortlessly transfer contacts from your current iPhone to your new iPhone to fix the iPhone 14 unable to transfer phone number issue.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download
If you don’t have a computer, we provide the mobile app FoneTool for iOS to move phone numbers wirelessly.

Step 1. Launch FoneTool > Connect your old iPhone to computer via USB cable > Click Phone Transfer > Choose iPhone to PC and tap Get Started.


Step 2. Click the Contacts icon to preview and select the contacts you need to move > Click OK to continue.


Step 3. Select Transfer settings to check the storage path to save your contacts > Choose the format saved in the computer as you like > Tap OK to confirm your option > Click Start Transfer to save contacts to computer.


Step 4. Unplug your old iPhone and then connect your iPhone 14/15 to the computer > Choose PC to iPhone option > Browse your computer and select the contacts you exported before > If everything is OK, click Start Transfer to begin the task.


Method 7. Transfer phone number to iPhone 14/15 via iTunes

Using iTunes to move your phone number is a great solution for Windows users. And here’s how:

Step 1. Launch iTunes on your computer. Connect your previous device to the computer using a USB cable.

Step 2. Click on the iPhone icon within iTunes. Then select Info, enable the Sync Contacts checkbox and click Sync to move your phone number to the computer.


Step 3. Once the sync is complete, disconnect the previous device and connect your new iPhone to the computer. Navigate to Info within iTunes and enable Sync Contacts. Finally, click Sync to import the contacts to your iPhone 14/15.

By following these steps, you can use iTunes to sync and transfer contacts from your previous iPhone to the new one.

Method 8. Add phone number to iPhone 14/15 using AirDrop

Using AirDrop to move your phone number is also available when you are unable to transfer phone number on iPhone 15/14.

Step 1. Access the Control Center, turn on both iPhones and enable AirDrop. On the new iPhone, select Everyone as the AirDrop visibility setting.

Step 2. Open the Contacts app on your old iPhone and select the contact you wish to send. Tap on Share Contact > AirDrop > Choose your new device. Then you will receive the contact on your iPhone 14/15.

Step 3. Once you have successfully shared one contact, you can repeat the steps mentioned to share the other contacts.



In conclusion, when it comes to iPhone 14/15 unable to transfer phone numbers in your moving process, you can choose to check your iCloud account and storage, enable iCloud sync, check your Internet or change your iCloud/Contacts setting to make it.

And we also give you other 3 ways to complete the phone number moving process. If you also think FoneTool is a better transfer app than iCloud/iTunes, you can continue to explore its other functions such as moving data from iPhone to iPhone.

Kathy · Editor
Kathy is an editor of FoneTool, who prefers to help more users address a series of iOS-related problems. She likes traveling and being close to nature makes her relax. She is also keen to engage in social activities and spend much free time with her friends.