By Ivy / Last update December 29, 2021

About No Dell Factory Image Restore option

"My Dell computer finally breaks down, and it can't boot. I don't want to send it for repair or reinstall. I hear that there is a one key recovery function in Dell computer. But there is no Factory Image Restore option. Why?"

Dell Laptop

Dell Backup and Recovery shipped with Windows 10 could help you do Dell factory reset. But, sometimes, you couldn’t find the recovery option. Then, how to resolve no Dell factory image restore option and recover system? Please keep reading below.

How to Solve Dell Factory Image Restore option missing in Windows Recovery

Here are 3 situations you may encounter “Dell Factory Image Restore option missing in Windows Recovery”.

 Dell recovery environment is not enabled.

On some Dell systems, Dell factory image restore option may not appear in the Windows Recovery Environment screen, such as, such as, Inspiron, OptiPlex, Alienware, Venue Pro, Precision Workstation, Vostro and Latitude.

In this case, you can try to try to type “reagentc.exe /enable” with admin in CMD. This option is used to enable the recovery environment. If this works, you can restore your system.

Dell recovery partition is damaged. 

The recovery partition comes along with your computer is damaged. Some users report that there is a Dell Factory Image Restore option but it lacks the oledlg.dll file. In this case, you can try to restore the recovery partition with Dell installation disc.

Besides, the Dell factory image restore option is not available after upgrading. In this case, reinstalling Windows 7 or other systems with installation disc will be a feasible option. 

How to recover system if there is no Dell Factory Image Restore option

Reading here, you may already solve the problem: “Dell Factory Image Restore option missing”. If so, you can easily reset your computer to factory settings. But what if you still couldn’t find the Dell Factory Image Restore option in Windows Recovery Environment? Keep reading below. 

Method 1. Using Dell built-in tool to restore Dell system image

Whether you want to backup current system or restore previous backed up system image, you must press specific key before computer enters system. The guidance is following below (This operation takes Windows 7 as an example):

1. Restart computer and press F8 repeatedly to enter windows “Advanced Bootable Option”. Then, select “Fix Computer”.

2. Select Keyboard Input Method.

Keyboard input method

3. If there is administrate password in computer, You have to input it. If there is not, just select ”OK”.

4. After entering System Recovery Option, select “Dell DataSafe Recovery and Emergency Backup”.

Recover Dell System

5. Tick “Restore computer and preserve my new or changed files (Recommended)” and then follow the on-screen instructions to finish the rest of the steps. If it is not available, choose “Select other System Backup and More Option”.

Method 2. Backup and recover system with AOMEI OneKey Recovery

If you want an easier way or more advanced options, you could try AOMEI OneKey Recovery Professional. It allows you to make a factory recovery partition for the first time you get the computer or later. And it supports daily, weekly, monthly schedule backup to keep changes from default backup or previous one.

And then, you can restore to factory setting or previous state when needed. The later one will not only include a fresh version of OS, but also all your applications and personal data. And it applies to all brands of computer, thus, you can use it to do Lenovo desktop factory reset, or other computer brands. 

If you still don't have one, please download this software to create one. Then, follow the steps below to restore Dell system image. 

Download Demo Win 11/10/8.1/8/7/XP
Secure Download

1.  Launch this software, click OneKey System Recovery

OKR Recovery

2. Tick the first option if you backup system to AOMEI OneKey Recovery partition. But if you backup to other location, you need to connect the devices that contain the system image and select the second method.

Restore from

3. This software will restore system to original location by default. If you want to restore to other location, please select it manually. Then, click Start Backup to restore Dell sytem image. Wait till the progress done.

Confirm Restore

Recommendation: powerful OneKey Recovery software

Besides AOMEI OneKey Recovery, you still can try another backup and restore software - AOMEI Backupper. It has more advanced features, such as, schedule backup, incremental backup, differential backup, backup scheme, universal restore, etc. Among them, the Universal Restore feature allows you to restore system to computer with different hardware. 

System Backup

And you can enjoy other backup solutions, such as, File Backup, Partition Backup and Disk Backup. Thus, it's more flexible and you can choose to backup files, partition, system or disk, depending what you want to protect. If you want to backup and restore without booting into windows, you can use its new feature "Recovery Environment" to access this software.


You may feel a big headache when you want to perform Dell factory image restore in Windows 10, but there is no Dell Factory Image Restore option in the recovery environment sometimes. You can try the above ways to fix it or directly use different ways to factory reset your Dell Computer.

If you don't want any data loss, it's suggested to use AOMEI OneKey Recovery to schedule backup system and changes made later. It supports 3 scheduler, including Daily, Weekly, Monthly. To protect unlimited PCs or customize UI, try its Technician or Customization edition.