By AOMEI / Last update September 23, 2020

Brief Introduction for Acer eRecovery Management Restore Failed

For Acer computers, usually, there are three partitions on the hard disk, the hidden PQService partition contains the recovery files, the main partition (Acer) and a data partition (AcerData). When you try to use the Acer recovery discs to reinstall the system, you may encounter errors like 0xf0000051 or the 0xd0000017. First you start the computer with the Acer System disk and then put the recovery discs in when it asks. It is during this part of the recovery that the above error messages might appear.

These error messages appear because the file structure on the hard drive is not what the recovery program expects. Therefore, acer erecovery management restore failed.

Situation One


I'm trying to fix my friend's Acer Aspire 5552-7803 and ended up having to order a set of Recovery discs for $20. The problem is that when I try running the Restore to factory default option, it loads through the first two recovery discs, then on the third, I get an error message that says "Restore failed - Error code=0x241 (WIMApplyImage cannot apply image : Windows cannot verify the digital signature for this file. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be..." The rest is obscured by the box and you can't scroll to read it.

Tried a fresh diskpart using "clean" then "cre par pri" and then retried the default image restore and it got to about 3% of the actual install (after the three discs of copying) before failing with the error: "Restore failed - Error code=0x570 (WIMApplyImage cannot apply image : The file or directory is corrupted and unreadable.)"


It may be the memory stick problem. Try removing one stick and restoring again and see what happens. If you still get the error message, then swap the remaining stick for the removed one and try again.

Situation Two


Trying to reinstall windows on extensa 5630z with recovery media i purchased from Acer store. Reason is original hardrive failed. I pulled a hardrive from another laptop, formatted it and placed the system disk in the CD. I booted to the cd and the system disk installed windows. it then asked for the recovery disk which i inserted. The disk drive made a crunching noise and spit the disk out giving me: error 0xA000000E on reinstall recovery disk 1 extensa 5630z. I removed the hardrive, reformatted it, checked it for errors and found none. Reinstalled and tried again with the same result. The cd drive is working because it loads the system disk. If i put the second recovery disk in, it spits it out and asks for the first...


Wipe the existing partitions from the hard disk drive, repartition it and retry. If there are import data on the hard disk, move them out or make a backup of them before deletion.

Situation Three


Yesterday, my Acer Aspire5532 randomly crashed. When it restarted, it wouldn't boot in any mode. Now i'm trying to reinstall windows 7 using acer's eRecovery management. After choosing to completely restore system to factory defaults, I can choose the partition, and the restore progress begins. TAs it begins, I recieve the message: Restoration failed - Error code=1005(the volume does not contain a recognized file system. Please make sure that all required file system drivers are loaded and that the volume is not corrupted.)

Error Code 1005


Reformat the hard drive, have the drivers for the hard disk ready to install via USB drive... boot to USB install the Drivers, then reboot and restore.

Situation Four


I have a Acer Aspire One D255. I'm trying to restore it to it's original factory process. But whenever i try to restore it it fails at about 14% and says "Restore failed - Error code= 0x45d (WIMApplyImage cannot apply image: The request could not be performed because of an I/O device error.)"

Error Code 0x45d


The hard disk may have failed or there is a problem with the recovery partition (acer recovery disk failed). Diagnose the hard disk, find the problem and fix it.


Analysis from above situations and search from the Internet, here list the most possible reasons for acer erecovery management restore failed and solution to each cause.

  • Defective or incompatible hardware (bad hard drive, memory, or mainboard).
    Set your system up for repair service online, or replace damaged hard disk with complete one and try again.

  • Partitioning problems of hard disk.
    Try to delete all partitions on the hard drive and retry.

  • Recovery process stuck at 99% while installing.
    This message appears mostly if you replace an older 512b disk with a newer 4k drive. Try to install a hard disk matching the specification of the original hard drive.

  • Recovery media asks for an ‘extra’ disc (Example: RCDs are disc 1 of 2 and disc 2 of 2, but the process asks for disc 3.)

This is usually caused by a hardware problem with the computer. Try to find and fix it.

  • Recovery stops on a step and does not progress.
    Press the “Alt + Home” keys simultaneously and close the process which gives you the error message. Then, the restore should continue to install.

  • Error "Restore failed- cannot find image path: M:\recovery image\install.wim"
    This may be Acer recovery disk failed, damage or incomplete. Get a new recovery media and do once more.

  • Media appears to be blank.
    Connect the media to another healthy computer and open it in My Computer to see whether there is file in it or not. If there is, it should be workable; if not, it is useless and you need get another media to do restore work.

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Solutions for other Acer eRecovery Management errors you may encounter: