Fixed: RDP Windows Server 2019 Black Screen (3 Ways)

You can learn three ways to solve the problem of RDP Windows Server 2019 black screen, and you can always make server 2019 backup for disaster recovery.


By Miya Updated on June 26, 2023

Share this: instagram reddit

User case: How do I fix black screen on Windows Server 2019?

“Greetings! On occasion, when I attempt to access the device via Remote Desktop on Windows Server 2019, I am faced with the problem of Windows Server 2019 black screen after login. What steps can I take to resolve the issue of encountering a black screen during RDP sessions on Windows Server 2019? Thank you for your assistance.”

Windows Server 2019 Black Screen

Maybe you are experiencing Windows Server 2019 black screen problem just like this user. Let's see why this problem occurs.

Why does the black screen of Windows Server 2019 appear?

It's important to investigate the root cause of using remote desktop black screen on Windows Server 2019 to resolve it effectively. When using RDP, black screen on Server 2019 can be caused by a variety of factors. Some possible reasons for this problem include:

✐ Display driver issues: Outdated or corrupted display drivers can cause display issues, including a black screen.
✐ Remote Desktop settings: The Remote Desktop settings on the server may be misconfigured, causing the issue.
✐ Network connectivity: Poor network connectivity or intermittent connection dropouts can result in a black screen when connecting via Remote Desktop.
✐ Incompatible software: Certain software installed on the server can cause conflicts with Remote Desktop and result in a black screen.
✐ Security policies: Certain security policies configured on the server may prevent Remote Desktop from functioning properly, leading to a black screen.
✐ Obsolete Windows OS: One of the primary causes for encountering a black screen while using RDP is an outdated Windows operating system. To address this issue, it is recommended to update your Windows Server to the latest version available.

How to fix black screen RDP Windows Server 2019

Regardless of which of the above causes your Windows Server 2019 black screen problem is caused by, we can try the following 3 methods to solve it.

1. Change the RDP settings

When you take RDP on a Windows Server, configure the following settings.

Step 1. Search for Remote Desktop Connection in the Start menu and open it.

Step 2. Click on the Show Option.

Show Options

Step 3. Go to the Display tab and switch from the Highest Quality (32-bit) to True Color (24-bit) or less.

Highest Quality 32 Bit

Step 4. Subsequently, navigate to the Experience tab and deselect the Persistent Bitmap Caching option.

Persistent Bitmap Cashing

Step 5. Proceed to the General tab and click on the Save button to retain the modifications made.

2. Use shortcut keys

The key combination of Ctrl + Alt + End can be a useful remedy to resolve the issue of encountering a black screen while logging in through RDP on Windows Server 2019.

To implement this solution, follow these steps:

Step 1. Within your RDP session window, press the Ctrl + Alt + End keys simultaneously.

Step 2. This action will bring up a menu, where you should select the Cancel option.

Select Cancel

After completing the previous steps, proceed to close the RDP application and reopen it. By doing so, you should be able to restore your remote desktop functionality.

3. Update your Windows Server

One of the primary causes of encountering Windows Server 2019 black screen while using RDP is an outdated Windows operating system. To address this issue, it is recommended that you update your Windows Server to the latest version available. Here's how you can do it:

Step 1. Navigate to Settings > Windows Update.

Step 2. If any updates are available, select the latest one and click on the Install now button.

Select Settings Windows Update

Always backup Server 2019 for disaster recovery

To ensure the safety and integrity of your data, we highly recommend creating a Windows Server 2019 recovery disk and a Windows Server 2019 backup before any errors occur. This will enable you to quickly restore your computer to a working state in the event of a non-bootable problem.

Windows Server comes equipped with a backup tool known as Windows Server Backup. However, this tool can be complicated, slow, and incomplete. It also has several limitations, including a 2 TB backup limit, restrictions on the number of backups that can be retained, and the inability to perform single file backups.

To address these issues, we suggest using AOMEI Backupper Server as the best Windows Server backup software alternative to Windows Server Backup. AOMEI Backupper Server supports a variety of features, including:

✔ Compatibility with all Windows Servers and PCs, including Windows Server 2003, 2008, 2012, 2016, 2019, 2022 (including R2) and Windows 11, 10, 8.1, 8, 7, Vista, XP (both 32-bit and 64-bit versions).
✔ The ability to backup to a variety of storage spaces. You can use this software to backup your server to internal/external hard drives, NAS, network shares, cloud services, and more.
✔ Three backup methods are available: Full/incremental/differential backups. Incremental and differential backups are excellent options for saving hard drive storage space.

Download this software now, and we will teach you how to backup Server 2019 for disaster recovery step by step.

Download Free TrialWindows Server & PC
Secure Download

Step 1. Install and run the AOMEI Backupper Server.

Step 2. Click on the Backup button, followed by selecting Disk Backup to initiate the backup process for Windows Server 2019.

Tip: You can also select other backup options, like System Backup, File Backup, and Partition Backup to create a copy for your target items.

Disk Backup

Step 3. Click on the + Add Disk button to select the hard disk containing your Windows Server data for backup.

Add Disk

Step 4. Select a destination to save the backup image of Windows Server 2019.

Select Backup Destination

Step 5. Click on the Start Backup button to initiate the Windows Server backup process. These steps also apply if you wish to backup Windows Server 2012 R2, 2016, or 2022.

Start Backup

Useful tip: AOMEI Backupper offers Schedule Backup feature that enables you to backup Windows Server 2003/2008/2012/2016/2019/2022 automatically in a flexible manner. You can choose to schedule backups once, daily, weekly, monthly, event triggers, or USB plug-in.


This article describes three effective ways to solve Windows Server 2019 black screen problem, and finally we suggest you can always make Windows Server 2019 backup for disaster recovery with AOMEI Backupper Server. This software has many powerful features, and it can also backup Synology to Windows Server, download one now and try it out!

Miya · Editor
Miya has an excellent insight and receives professional and systematic technical training since joining AOMEI. She has a comprehensive understanding of computer issues, aiming at helping users troubleshoot all kinds of problems. A lot of computer users around the world have found her articles very helpful!