6 Solutions to Windows 11 Reset Not Working Problem

How do I fix Windows 11 reset not working problem? Sometimes, we need to reset the computer to protect our data and privacy. For example, selling old computers or donating them to others. On this page, you can find 6 solutions to this BSOD error.


by Yuka Updated on March 5, 2024

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User Case: Windows 11 reset not working


“I don’t understand what is happening. So when I am trying to reset my pc at a certain point, it will say undoing changes then a blue screen would pop up and say There was a problem resetting your PC. No changes were made. I have no clue what is happening. Can someone explain to me how does this happen? Any help would be appreciated.”

- Question from Reddit

Windows 11 Reset Not Working

Reset this PC” is an option in Windows 11 that quickly restores Windows to its factory default configuration. It’s faster and more convenient than reinstalling Windows from scratch or using your manufacturer’s recovery partition. If you plan to sell or donate your computer to someone else, it’s suggested to reset the computer to factory settings so that your information or privacy will not be leaked.

As shown in the above case, many users have encountered some reset failed problems when using the "Reset this PC" function. When your Windows 11 reset not working properly, do not be panic. The following 6 methods will help you solve this problem.

For a Windows 11 restoration without reinstalling, consider utilizing professional backup software - AOMEI Backupper. This tool efficiently backs up your system and facilitates swift restoration to its previous state. Additionally, it automates regular data backups. Click the link below to learn more.
Easier Way to Perform Resetting in Windows 11🔥

How to Fix There Was a Problem Resetting Your PC in Windows 11

Now let’s start to see how to fix “There was a problem resetting your PC. No changes were made.” error in Windows 11. Most of these solutions also work for Windows 10 or Windows 8.

✅ 1. Run Startup Repair

Start your PC -> press the power button as soon as the Windows…Full steps

✅ 2. Try Command Prompt

First of all, open an elevated command prompt. To do this, type cmd in the search box…Full steps

✅ 3. Use a restore point

Press Windows + R on your keyboard to open the Run box…Full steps

✅ 4. System Image Recovery

Open Start menu and select Settings. Navigate to System -> Recovery…Full steps

✅ 5. Use a recovery drive

Insert an empty USB Flash drive (16GB recommended) into your computer…Full steps

✅ 6. Fresh install Windows

Insert the installation media, and then restart your computer…Full steps

Solution 1. Run Startup Repair🔥

Windows 11 comes equipped with a built-in startup repair tool that is designed to detect and repair common startup problems you may be facing. To run Windows startup repair, follow the steps below:

  1. Start your PC -> press the power button as soon as the Windows logo appears -> keep pressing the power button to perform a hard shut. Then repeat this step two more times to access the advanced startup environment.
  2. Choose Advanced options when the recovery screen appears.
  3. Then click Troubleshoot -> Advanced options.


  1. In Advanced options tab, select Start-up Repair.

Start-up Repair

Soon after, Windows will scan and diagnose your PC for any issues that may be preventing it from functioning properly.

Solution 2. Try Command Prompt🔥

To fix Windows 11 reset not working error, Command Prompt is another way to go. There are four groups of commands you can have a try.

First of all, open an elevated command prompt. To do this, type cmd in the search box, right-click Command Prompt, and then click Run as administrator.

♦ Using SFC command

SFC can be used to scan and verify protected files (Windows Files). If it finds that a file has been damaged and cannot be verified, it attempts to restore a fresh copy from the below folder in your PC.

  1. Once in Command Prompt, type in the following command and hit Enter:
    ☞ sfc /scannow
  2. Then type exit to close the command prompt and reboot the system, go to see whether you can reset your PC or not.

♦ Restore health with DISM

SFC and DISM are two command-line tools that are more commonly used by the IT techs. DISM can be used to fix what SFC does not. Thus, if the sfc /scannow is not working, you could try DISM.

  1. Open command prompt with administrator priority.
  2. Type the following command and hit Enter.
    ☞ DISM /Online /Cleanup-Image /RestoreHealth


  1. Reboot your system, and attempt Reset this PC again.

♦ Rename system and software registry

  1. Type the following commands in the command prompt window and press Enter:

cd %windir%\system32\config

ren system system.001

ren software software.001

  1. Close the Command Prompt. When you are in Windows Recovery Environment, select Continue to boot your Windows. Check if the “There was a problem resetting your PC” error is fixed.

♦ Disable and enable reagent

  1. Type the following commands one by one in the command prompt window. Each one finished by pressing Enter key.
  • reagentc /disable
  • reagentc /enable

Disable ReagentC

  1. Type “exit” to leave Command Prompt. Restart Windows and try to reset your computer.

Solution 3. Use a system restore point🔥

System Restore in Windows 11 creates restore points so that your computer can be restored to previous working states. In some systems, System Restore is disabled by default. You must enable it before your system will begin creating restore points.

If your system restore point is created, you can simply follow the task below to restore your system to an earlier state.

  1. Press Windows + R on your keyboard to open the Run box. Then type sysdm.cpl command and press Enter to open.


  1. Go to the System Protection tab and click System Restore.

System Protection

  1. Select the restore point you wish to restore to and click Next.

Select the Restore Point

  1. Then click Finish to begin the restoration.


Solution 4. Restore from system image backup

A system image is a backup file of your system drive that can restore your operating system in case a system failure occurs. There is not much change in creating a system image in Windows 11, it is similar to the process of creating Windows 10 system image backup.

When Windows 11 reset not working, you can solve this issue by restoring system to the previous version from a backup if you have one. To restore from image backup, follow the steps below.

  1. Open Start menu and select Settings.
  2. Navigate to System -> Recovery.


  1. In the Advanced startup click on Restart now.

Restart Now

  1. When the PC restarts, select Troubleshoot -> Advanced options -> See more recovery options.

See More Recovery Options

  1. Select System Image Recovery.

System Image Recovery

  1. Then choose your system image and click on Next.

Re-image Your Computer

  1. Follow the instructions on the screen to complete the process.

Solution 5. Recover from a recovery drive

♦ Create recovery drive in Windows 11

Note: The destination drive will be formatted and that everything on the drive will be deleted. If the drive contains personal files and data, make sure to back up files first before erasing.

  1. Insert an empty USB Flash drive (16GB recommended) into your computer.
  2. Click on the Start menu, then search for “Recovery Drive” and select it.

Recovery Drive

  1. When the program opens, Windows will automatically begin searching your computer for suitable drive. Once the drive is located, click Next to continue.

Select the USB Flash Drive

  1. Recover your PC from a drive will remove all your files and apps, you can choose to tick on Back up system files to the recovery drive to back up and then click on Next.

Backup System Files to the Recovery Drive

  1. It will prompt you that the drive will be formatted. Once ready, click Create.


♦ Recover Windows 11 from recovery drive

  1. Connect your flash drive to the computer.
  2. If you have an OS installed, restart it to Advanced Startup Options.
  3. In the Advanced Startup Options, select Use a device.

Use a Device

  1. Click on the USB drive to boot from it. Finally, follow the on-screen instructions to recover the PC.

Solution 6. Fresh install Windows

If none of the above methods solve problem “resetting PC”, you can try to fresh install Windows 11. To clean install Windows, you can use Windows 11 Media Creation tool to create an installation package on a USB flash drive or a CD.

It’s worth noting that please back up your Windows 11 to USB drive in advance in case you will not lose any important data.

  1. Insert the installation media, and then restart your computer.
  2. Press a specified key (usually F2 or F11) when the computer starts up to boot into BIOS and modify the boot order so that your computer will boot from the installation disk.
  3. When loaded, click Install now, and follow the instruction to complete the process.

    Install Now


Easier Way to Perform Resetting in Windows 11

As you know, resetting your PC takes it back to factory settings. This means all of your software and some of your personal data will be removed. And in the process of resetting the computer, some system problems may occur. Once a system problem occurs, it will cause a lot of trouble and even cause permanent loss of some of your important data. 

Therefore, it is necessary to back up your system and data to protect your computer. You can use free software like AOMEI Backupper and here are the reasons why you would choose it:

AOMEI Backupper
Free Backup & Restore Tool
  • Powerful Free Backup Software: Create system images for various Windows versions (11/10/8.1/8/7/XP/Vista).
  • System Image Backup for Restoration: Restoring Windows to a previous state using the system image backup.
  • Create Bootable USB for System Restore: Enables easy creation of a bootable USB drive for WinPE, facilitating system restore.
  • Comprehensive Data and System Protection: Offers a range of features including Backup, Clone, Sync, and Restore.

Next, we will show you how to restore computer to earlier state easily via AOMEI Backupper. Download the freeware and do some preparations to get started:

Go to Backup tab and choose System Backup to create a system image for recovery needs.
Go to Tools tab and use Create Bootable Media tool to make a recovery media in case the computer fails to boot.

Step 1. Launch AOMEI Backupper. Click Restore at the left side. Then, click Select Task or Select Image File to find the system image you created before.

Select Task Winpe

Step 2. Select the system backup in the following window and then click Next.

Select Backup Image

Step 3. Then, select to restore the entire backup or a part and click Next.

Select Entire Backup or Partition

Step 4. Then, click Start Restore to execute the progress. When the progress is complete, click Finish to exit.

Start Restore

Universal Restore: If the system image is created on another PC with different hardware, you need to tick Universal Restore to make sure the computer can boot up after restoration (supported by professional edition).

FAQs on Windows 11 Reset Not Working


That’s all for solving “Windows 11 reset not working” problem. Hope one of the above solutions can help you get out of the trouble.

Before resetting your PC, it is necessary to make a full backup to prevent data loss. With the image backup created by AOMEI Backupper, you can restore your computer to its previous normal working state at any time. It can also help you transfer data between laptop and desktop, replace old hard drive with larger SSD, etc. Try it right now!

Yuka · Editor
Yuka, our dedicated editor at AOMEI Technology, is committed to bringing you valuable insights and guidance in data protection. Her mission is to empower everyone with her knowledge in computer backup and recovery, disk cloning, file synchronization, and more. Yuka's goal is to do her best to make complex tech tasks simple and ensure that your digital world remains safe and secure.