[Fixed] Your Account Has Been Disabled in the App Store and iTunes

If you see a message that says “Your account has been disabled in the App Store and iTunes”. There must be something wrong. Read this passage to find the reasons and solutions.


By Demi / Updated on June 4, 2024

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Account Disabled

What should I be going to do if I couldn’t download app from App Store? “Your account has been disabled from Apple Store and iTunes.” That’s the response I got.

- Question from Apple Community

It may be a disaster for everyone if they are told “Your account has been disabled in the App Store and iTunes” when using their Apple devices.

Your Account Has Been Disabled In App Store And Itunes

You should know that without a working Apple ID, you cannot access most services of your devices, like you may suddenly find that your iCloud is currently unavailable. Neither apps nor music in iTunes can be downloaded. All in all, when your Apple ID has been disabled, your iPhone can do almost nothing but make and receive phone calls. Luckily, in this guide, you will get 5 effective solutions to fix this issue.

Part 1. Why your account has been disabled in the App Store and iTunes

What does is mean that your account has been disabled in the App Store and iTunes? Do you have questions like "Why has my account been disabled in the App Store and iTunes?". Here are some possible reasons for the question.

❌ Repeatedly entering an incorrect Apple ID and password
One of the most common reasons for an account being disabled in the App Store and iTunes is typically multiple incorrect password entries. Apple allows only a limited number of attempts to input the correct password, as a security measure. If you are in this situation, the best thing you can do is to wait 24 hours and try again.

❌ Frequently sign in & out the same account in different Apple devices
If you own numerous Apple devices and frequently sign in, especially if you sometimes require multiple attempts, Apple's security systems might misinterpret your actions as suspicious, possibly associating you with hacking or scamming. In such cases, you might need to reach out to Apple's support to clarify the situation and resolve the issue. It's all part of their security measures.

Apple Id Locked For Security Reason

❌ Not using your Apple account for a long time
Another potential cause for your App Store and iTunes account being disabled could be inactivity. If you haven't signed in for an extended period, your device might lock you out as a precautionary measure.

❌ Billing issue or disputed charges.
If there is something wrong with your purchase or you have an unpaid App Store or iTunes order, you may be locked out temporarily.

Part 2. How to fix "Your account has been disabled in the App Store and iTunes"

After figuring out why your account has been disabled in the App Store and iTunes, you can try the following methods to get out of account disabled in App Store and iTunes issue.

1# Unlock your Apple ID

If your account has been disabled in the App Store and iTunes on iPhone just because you forgot your Apple ID password, follow the steps to solve it.

Step 1. Head to https://iforgot.apple.com/

Step 2. Enter your Apple ID > Click Continue

Tip: You may be asked some questions, and you don't have to worry about it, because it's Apple's way to ensuring that this Apple ID is indeed yours. You may also be asked to input your phone number and email etc.

Step 3. Follow the instructions provided.

2# Reset your Apple ID password

If you find the above steps can't make the problem - your account has been disabled in the App Store and iTunes fixed, you can also try to reset your Apple ID password. Before all the steps, make sure the device and phone number are reliable to reset your password.

You can use your iPhone to reset Apple ID password by following steps.

Step 1. Go to Settings > Tap [your name] > Password & Security > Change Password.

Reset Apple ID password

Step 2. Enter the passcode for your device if you are signed in to iCloud and have a passcode enabled.

Step 3. Follow the onscreen steps to update your password.

After doing these steps, try to sign out and in again your Apple Store and iTunes.

3# Check your restrictions

Another solution to Apple ID has been disabled in App Store and iTunes is to check your restrictions. You may have turned off your in-app purchases accidentally.

To check if your restrictions have been enabled, follow the steps: Go to Settings > Screen Time > Tap Continue and choose This is My iPhone > Tap Content & Privacy Restrictions and enter your restriction passcode to enable it.

Turn Off Restrictions For App Store

4# Check and update your payment methods

If the issue continues, it may be related to problems with processing app payments, often due to insufficient funds in your primary payment account. In such cases, consider updating your existing payment method or adding a new payment form to see if that resolves the problem.

On your iPhone, go to the Settings > Tap your Apple ID > Select Payment and Shipping and enter your iPhone passcode > Update your current payment details or tap Add Payment Method to add a new form of payment.

add payment method

5# Use a different device to access iTunes

If you encounter the notice when using your iPhone to enter iTunes or the App Store, try accessing it with other Apple devices. You may also try to use any web browser to log in.

Method 5. Contact Apple Support

If your account remains disabled in the App Store and iTunes after trying all the methods above, you’d better contact Apple Support immediately. You can describe your problem thoroughly with their Customer Services and find a solution to solve your problem. Tutorials are as follows.

Step 1. Go to Apple Support Website.

Step 2. Choose Apple ID > Select Disabled Apple ID.

Step 3. Set up a call with an employee. You may also describe the issue through online chat or email.

Bonus: Transfer data between iPhone and PC without iTunes

If you're in a hurry before getting assistance from Apple's specialist, you may need an iTunes alternative to backup for iPhone/iPad/iPod. FoneTool can be one of the best choices for you to meet your needs to backup and transfer data in iOS devices without Apple ID.

You can free download the tool to your computer and have an overview of how to transfer data from computer to iPhone. We will take transferring music as an example. 

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 1. Run FoneTool. Click Phone Transfer on the left pane, and choose PC to iPhone mode. Click the Start Transfer.

transfer to iPhone

Step 2. Choose the Music App from the top of the interface. Then Click the file icon to choose the songs you want to transfer to iPhone. Both purchased and non-purchased are supported.

select music

Step 3. Finally, click the Start Transfer button to transfer music from PC to iPhone without iTunes for free.



That’s all about how to fix “Your account has been disabled in the App Store and iTunes” issue. Hope this passage can help you. If necessary, you can head to transfer purchases to new Apple ID to create a new Apple ID without data loss.

For any other queries, feedback or suggestions, feel free to leave your comments or contact us, we’ll be delighted to hear from you.

Demi · Editor
Demi is an editor of FoneTool group as well as a good advisor in the area of iOS-related issues. She does well in finding solutions to people's problems. She enjoys traveling, gardening, and watching movies. She spends most of her free time with her pet and family.