By Demi / Last update June 11, 2021

Account Disabled

What should I be going to do if I couldn’t download app from App Store? “Your account has been disabled from Apple Store and iTunes.” That’s the response I got.

- Question from Apple Community

It may be a disaster for everyone if they are told “Your account has been disabled in the App Store and iTunes” when using their Apple devices.

Your Account Has Been Disabled In App Store And Itunes

You should know that without a working Apple ID, you cannot access most part of your devices or any cloud-based services, like you may suddenly find that your iCloud is currently unavailable. Neither apps nor music in iTunes can be downloaded. All in all, when your Apple ID has been disabled in the Apple Store and iTunes, your iPhone can do almost nothing but make and receive phone calls.

Part 1. Why your account has been disabled in the App Store and iTunes?

You may ask why your Apple ID is disabled in App Store and iTunes, here are some possible reasons for the question.

Repeatedly entering an incorrect Apple ID and password. It’s a security feature for Apple devices that when someone has entered the wrong passwords for multiple times, your Apple ID will be disabled. If you are in this situation, the best thing you can do is to wait 24 hours and try again.

Frequently sign in & out the same account in different Apple devices. For the security of your device, if you often sign your account into different Apple devices, Apple may suspect that you’re a hacker or scammer and lock you out. You may have a chat with Apple to clear things up.

Apple Id Locked For Security Reason

Not using your Apple account for a long time. Your device may forget about you if you haven’t signed in for a long time. For security, your account can be locked out of the App Store and iTunes.

Billing issue or disputed charges. If there is something wrong with your purchase or you have an unpaid App Store or iTunes order, you may be locked out temporarily.

Part 2. How to fix Your Apple ID has been disabled in the App Store and iTunes?

After figuring out why your account has been disabled in the App Store and iTunes, it’s time for solving the problem. Try the following methods to fix it.

Method 1. Unlock your Apple ID

If your account has been disabled in the App Store and iTunes on iPhone just because you forget your Apple ID password, follow the steps to solve it.

Step 1. Head to

Step 2. Enter your Apple ID > Click Continue

Tip: You may be asked some questions, and you don’t have to worry about it, because it’s Apple’s way to ensuring that this Apple ID is indeed yours. You may also be asked to input your phone number and email etc.

Step 3. Follow the instructions provided.

Method 2. Reset your Apple ID password

If you find the above steps can't make the problem your account has been disabled in the App Store and iTunes fixed, you can also try to reset your Apple ID password. Before all the steps, make sure the device and phone number are reliable to reset your password.

You can use your iPhone to reset Apple ID password by following steps.

Step 1. Go to Settings > Tap [your name] > Password & Security > Change Password.

Reset Apple Id Password

Step 3. Enter the passcode for your device if you are signed into iCloud and have a passcode enabled.

Step 4. Follow the onscreen steps to update your password.

After doing these steps, try to sign out and in again your Apple Store and iTunes.

Method 3. Check your restrictions

Another solution to your Apple ID is disabled in App Store and iTunes is to check your restrictions. You may have turned off your in-app purchases accidentally.

To check if your restrictions have been enabled, follow the steps: Go to Settings > General > Restrictions > Enter your restriction passcode.

Method 4. Contact Apple Support

If your account remains disabled in the App Store and iTunes after trying all the methods above, you’d better contact Apple Support immediately. You can describe your problem thoroughly with their Customer Services and find a solution to solve your problem.

Tutorials are as follow.

Step 1. Go to Apple Support Website.

Step 2. Choose Apple ID > Select Disabled Apple ID.

Step 3. Set up a call with an employee. You may also describe the issue through online chat or email.


That’s all about how to fix “Your account has been disabled in the App Store and iTunes” issue. Hope this passage can help you. For any other queries, feedback or suggestions, feel free to leave your comments or contact us, we’ll be delight to hearing from you.