How to Fix iPhone Not Backing up to Computer in 6 Ways?

Some errors can cause iPhone not backing up to computer but this passage will give you the solutions to help you fix it.


By Dylan / Updated on June 1, 2023

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iPhone not backing up to computer

iPhone is loved by thousands of users. You can use it to take pictures, communicate with friends, and enjoy thousands of apps with the stable iOS. Someday, you might need to export data to have more space on iPhone or you just want to save some important information, so you need to backup iPhone.

iTunes is commonly chosen by iPhone users to backup iPhone to computer but sometimes users have the problems that iPhone not showing in iTunes or iPhone not backing up to iTunes. There are some factors which could lead to problems. You can find the reason and solutions in the following content.

iTunes backup failed

Why can’t I backup my iPhone to my computer?

When backing up iPhone to computer with iTunes, you connect iPhone to computer with a USB cable, so there could be 3 reasons for your failed iPhone backup:

1. The physical connection cannot be built.

2. iTunes is incompatible with the current iOS.

3. Computer cannot recognize iPhone or store iPhone backup.

Before you try the solutions, you can restart iPhone and computer to fresh the system.

iTunes Logo

What to do when iPhone will not backup to computer?

If iTunes won’t backup or sync iPhone, the 6 solutions will help you troubleshoot the problems about both hardware and software.

#1 Change USB cable: Why can't you see iPhone on computer? The connection might not be able to be built even if you can use the cable to charge iPhone. You can try a new cable which supports transfer data between iPhone and computer.

iTunes Disconnected

#2 Try another USB port: The port you are using might be loose or broken. If you left the ports unused for a long time, the connection would be affected so the USB port could only be used to charge your device or be of totally no use. You can try another port on your PC to connect your iPhone.

#3 Disable antivirus software: There are proven case that sometimes Malwarebytes could block iTunes connection and cause iTunes backup session failed. Temporarily disable firewall and antivirus will help connect iPhone to iTunes.

#4 Install Apple driver: Apple mobile device USB drive is required by iTunes to connect your iPhone to the computer. Sometimes you need to manually update the driver.

Right-click the Start Button on desktop > select Device Manager > select Portable Devices > find your device > right-click on the device name > select Update driver > select Search automatically for updated driver software.

Update Apple Driver

#5 Update software: Make sure you have the latest iOS and the latest version of iTunes. If you have used iTunes before but find iPhone not backing up to computer issue this time, you can update both iOS and iTunes to fix it.

#6 Change iTunes backup location: Make sure that there’s enough storage in the partition. iTunes would save your backup in C Drive by default. If you find C Drive is almost full, you can change the backup location to another partition or move iPhone backup to external drive.

If you still have other questions, seeking support from the authority would be a good choice. You can contact the Apple Support or the support of the software you are using.

Safely and promptly backup iPhone to computer with FoneTool

If iPhone backup keeps failing with iTunes, you can try a new tool to take care of your iPhone data. FoneTool could be your plan B. It is a free professional iPhone backup software, copying photos, videos, messages, contacts, and music from iPhone to PC within a few steps.

  • Save Media Files: iTunes would not back up your songs and movies to computer. If you want to transfer music tracks and videos to computer, you could try FoneTool.

  • Preview and Select: iTunes could only backup your whole iPhone and you could not preview files on iPhone, while you could preview and select files during backup and restoration with FoneTool.

  • Widely Compatible: It supports most iPhone models from iPhone 4 to iPhone 14 and would be perfectly compatible with the latest iOS 16. You could also transfer the media files from that iPhone backup to an iPad or iPod Touch.

Easily use FoneTool in 3 steps

Step 1. Download FoneTool for free. Connect iPhone to computer and tap Trust on it.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 2. Click Phone Backup > Locate Selective Backup and click Get Started. You could click an icon to select files in the folder. After selecting the needed files, click OK to return.

Select files

Step 3. Click the button Start Backup and your task would be completed soon.

Click Start Backup

If you need to view your backup, select the task and click the eye icon or the pin icon in Backup. If you need to restore files to iPhone or another device, connect the device to computer, select the task and click restore in Backup History page.


You backup iPhone to free up iPhone storage or protect important information, but sometimes iTunes errors stop you from backing up iPhone. The problem of iPhone not backing up to computer can be solved by the above 6 solutions, or you can try the free iPhone backup software FoneTool to save iPhone to computer in a new way.

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Dylan · Editor
Dylan is an editor of mobile backup software. He likes to share the latest news about iPhone and iOS, write useful tips, and give solutions to help people solve all kinds of issues.