iCloud for Windows bug: Corrupted Videos & Photos from Strangers

iPhone users are facing strange issues in iCloud for Windows, that too on Windows PCs. A number of users have reported the iCloud on Windows showing corrupted video, and some of them find there are photos from strangers. This guide will elaborate the two issues in detail.


By Demi / Updated on May 31, 2024

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iCloud for Windows corrupted videos and strangers' photos bug

iCloud for Windows is corrupting videos recorded from an iPhone 14 Pro Max resulting in black videos with scan lines. I've been shown photos of other people's families I've never seen in my life, soccer games, and other random photos. Obviously, this is extremely concerning and does not exactly make me feel safe using iCloud. 

- Question from mac rumor

iCloud for Windows users report: Corrupted videos & photos from strangers

Recently, iCloud for Windows users complained on different forums that they encounter iCloud for Windows issues.

iCloud logo

iCloud for Windows: Appearing strangers' photos bug
It is reported that videos and images from strangers continuously appear in Photo Libraries. It's not clear, but it seems likely that the photos are from other iCloud users. From posts on the forums, users have seen random content of photos of families, children, soccer games and other similar photos.

The issue seems to have affected users’ trust in iCloud for Windows and made more users worry about their privacy being leaked by iCloud.

iCloud for Windows : Corrupted videos bug
More worryingly, iCloud for Windows users report a bug that it seems to have corrupted videos, especially on iPhone 13 Pro and iPhone 14 Pro when they are downloaded using the iCloud for Windows software. Videos recorded on iPhone that are synced with iCloud appear black with scan lines, making them unavailable. 

If your iPhone with HDR and HEVC enabled, the corrupted video bug will happen. Therefore, it is suggested to browse your video online for now. 

All in all, it is still unknown the reasons to the two issues, and it seems that uninstalling and reinstalling iCloud for Windows doesn’t work. All you can do now, is to wait for Apple professors to fix this bug.

Bonus: View iPhone photos & videos on PC via iCloud alternative

Instead of backing up iPhone photos and videos to cloud services like iCloud, for the safe of your privacy, it is more suggested to backup iPhone files to a local space via a powerful iCloud alternative for iPhone/iPad/iPod. Here we recommend FoneTool, a professional iOS data transfer tool for Windows computer.


Offline transfer service. FoneTool backup your iPhone photos and videos offline. All your private photos and videos are saved locally, without any risk of leak.

Preview and selective process. Different from iCloud, you can preview and choose wanted photos and videos to transfer from iPhone to computer.

No data loss. Keep the original quality of photos and videos, and does no harm to the previous data on iPhone.

Wide compatibility. FoneTool works perfectly with iPhone, including the latest iPhone 14, and iPad, iPod.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download

Step 1. Connect your iPhone to computer with a compatible USB cable. You may need to tap Trust on your iPhone to let your computer access iPhone photos and videos.

Step 2. Install and launch FoneTool on your computer, select Phone Transfer on the left of its home screen. Go to iPhone to PC option and click Start Transfer.

iPhone to PC

Step 3. Click the plus icon and check Photos and Videos icon to preview and select iPhone photos and videos you’d like to view on computer. Click OK to confirm.

choose photos and videos

Step 4. You’re able to choose a storage path from Transfer Settings to save them. Click Start Transfer to export the selected photos and videos to PC.


You can also rely on FoneTool to backup y


Apple has acknowledged the issue - iCloud for Windows users report corrupted videos and photos from strangers appear. I believe they will soon come up with a corresponding solution. If you are worried about your data, you can download FoneTool and let it transfer or backup iPhone photos and videos to your computer. 

By the way, FoneTool is also an all-in-one iOS data manager. Apart from transferring photos to PC. FoneTool helps you transfer data from iPhone to iPhone, and transfer photos from computer to iPhone.

Demi · Editor
Demi is an editor of FoneTool group as well as a good advisor in the area of iOS-related issues. She does well in finding solutions to people's problems. She enjoys traveling, gardening, and watching movies. She spends most of her free time with her pet and family.