[6 Solutions] Downloading Messages from iCloud Stuck

If your iPhone is stuck on downloading messages from iCloud, the six useful solutions may help you out. To easily restore backup files to iPhone, a powerful tool is also mentioned in this guide.


By Demi / Updated on June 9, 2023

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Downloading messages from iCloud stuck

I think my Messages stuck with either downloading messages from iCloud or uploading messages to iCloud. It has been stuck for 3 days now with a good Wi-Fi connection and even plugged into the charger.

- Question from Apple Community

iCloud service keeps your iPhone data safe, and up to date. The data on iCloud can be available as long as you enable certain features. However, sometimes your iPhone may get stuck. In this guide, let’s focus on the issue - downloading messages from iCloud stuck on iPhone.

iPhone Messages Icon

Possible reasons why iPhone stuck on downloading messages from iCloud

Since the issue can be caused by iCloud service or your device, it is suggested to figure out why your iPhone is stuck on downloading messages from iCloud first so that it can be fixed as soon as possible.

• Messages may not be synced to your iCloud account. 
• A poor network connection may slow down or interrupt the downloading process.
• The iCloud servers might not be active now.
• An outdated iOS can prevent some functions from working properly, and iCloud service may be included.

6 solutions to downloading messages from iCloud stuck

The six solutions below can help you fix iPhone stuck on downloading messages from iCloud. You can try them one after another until the issue gets fixed.

Quick review: 

Solution 1. Check Apple System Status

No matter what error you occur on your Apple devices, you need to visit the Apple System Status to check whether certain services are down. If there is anything wrong with the service that is related to downloading messages from iCloud, click the link beside it to get instructions from Apple. If not, turn to the next solution to fix the issue on your own.

Apple System Status

Solution 2. Plug out your iPhone

If you download messages from iCloud with your iPhone charged, the process may be interrupted. It may sound rare but it’s recommended to detach your iPhone from the charger if you find the downloading process stuck. Then try it again to check if you can download messages successfully on iPhone.

Solution 3. Check Network settings

If your iPhone is connected to a poor network, the downloading process may slow down, and you will think your iPhone gets stuck on downloading messages from iCloud.

You can open a web browser to check if the Wi-Fi your iPhone connects works properly. You can also switch to another Wi-Fi to have a try. If necessary, reset network settings on your iPhone to avoid any network error that may cause the downloading task.

To reset network settings on iPhone, go to the Settings app > General > Transfer or reset iPhone > Reset > Reset Network Settings. Enter your passcode to confirm.

Reset Network Settings

Solution 4. Force quit the Messages app and restart iPhone

Force quitting apps and restarting iPhone is one of the simplest ways to fix common iPhone issues. Your iPhone services may get stuck from time to time, and simple restarting can get you rid of it. Follow the steps below to make it.

Force quit the Messages app
For iPhone 8 or earlier: Double click the Home button > Swipe to locate the Messages app > Force quit it all.
For iPhone X or later: Swipe half-up from the bottom of the screen > Hold till you see the multitasking interface > Press and Hold on the Messages app > Tap on the red circle to force quit it.

Force restart iPhone
For iPhone 8 or later: Quickly press and release the Volume Up button > Quickly press and release the Volume Down button > Press and hold the side/top button until you see the Apple logo.
For iPhone 7/ 7 Plus: Press and hold the Power button and Volume Down button > Release both buttons when the Apple logo appears.
For iPhone 6 or earlier: Press the Home button and the Power button at the same time > Release both buttons until you see the logo of Apple.

Hard Reset iPhone

Solution 5. Disable Messages in iCloud and enable it again

If force quitting the Messages app and restarting iPhone doesn’t work, you can try to restart Messages in iCloud to refresh the iCloud service on your iPhone.

On your iPhone, go to the Settings app > Tap on [your name] > iCloud > Toggle off the Messages option and turn it on again after a while.

iCloud Messages

When you enable Messages in iCloud again, please make sure you have turned on Messages on iCloud feature and tap on Sync Now.

Turn On Messages On iCloud

Solution 6. Update iOS to the latest version

As mentioned before, an outdated iOS may stop some Apple services from working properly. Please update iOS to the latest version in time. You can go to Settings > General > Software Update > If there is an update available, tap Download and Install to update it.

iOS Software Update

Advanced: Selectively backup and restore iPhone messages

Since iCloud syncs iPhone messages invisibly, you cannot make sure whether all messages have been included. If messages aren’t synced to your iCloud, it’s impossible to download them from iCloud later. Therefore, it is recommended you try FoneTool to make the backup and restore process visible and simple.

Compared with iCloud, FoneTool has these features and advantages
✓ Preview and selective process. Instead of backing up all messages on your iPhone, you can preview and choose to backup single messages or conversations to computer.
✓ Easy and fast offline backup. Within 3 steps, the process can be completed.  Without any influence by network, the stable USB connection between iPhone and computer promises a super-fast backup speed.
✓ Unlimited backup space. You don’t need to pay for extra space to save your backup files. FoneTool allows you to backup iPhone to flash drive, USB, as well as local folders on computer.
✓ Free to browse and restore backup files. Any time when you run FoneTool, you can browse your backup files. You are also allowed to restore the backup files with no effort.

You can click the icon below to free download FoneTool to your computer. Then, follow the three steps to backup iPhone messages to computer.

Download FreewareWin 11/10/8.1/8/7
Secure Download

Step 1. Connect your iPhone to computer > Run FoneTool and click Phone Backup on the left pan > Move your mouse to the Selective Backup, and click the Get Stated button.

Custom Backup

Step 2. Check the Messages icon to look through all messages on your iPhone > Choose the messages you’d like to backup > Click OK to continue.

Select Messages

Step 3. Click Backup Storage Path storage path to save the backup files > Click Start Backup to begin the task.

Backup Messages

As you can see in the pictures above, you can also backup photos, music, videos, and contacts with FoneTool at the same time.


Hopefully, you can get rid of downloading messages from iCloud stuck issue after trying the six solutions in this guide.

If you don’t want to download all messages from iCloud, you can choose FoneTool to selectively backup and restore your iPhone.

Demi · Editor
Demi is an editor of FoneTool group as well as a good advisor in the area of iOS-related issues. She does well in finding solutions to people's problems. She enjoys traveling, gardening, and watching movies. She spends most of her free time with her pet and family.