By Teresa / Last Updated May 16, 2019

The issue: Samsung laptop recovery not working

“I have upgraded my hard drive on Samsung laptop to another new drive, and want to factory reset it. When I press F4 after restarting, nothing happens, so I was unable to get into Samsung Recovery Solution console. I am confused. How could I let the laptop back to its original state?”

“I’d like to give my Samsung laptop to my sister. Did a hard drive formatting before, but have copied the recovery partition to external USB drive ahead of formatting. Now, how could I apply the recovery drive to reset the computer?”

Feel familiar with above situations? Some user also encountered Samsung laptop stuck on recovery screen. Like many computers, Samsung laptops come with Recovery Partition, which allows users to factory reset when necessary. Generally, the Recovery Partition contains the system settings, configurations, drivers, operating systems, etc. of its original state.

The Recovery Partition is very helpful in the event of system failure, virus infection, state restoring, personal information clean up, etc. Therefore, it would be quite annoying when it refuses to work. Well, what to do to achieve your goal in such circumstances?

Alternative way to restore Samsung laptop

There are many threads talking about Samsung laptop factory reset not working problem. For users who are interested in remedying the Recovery Partition, click here to learn how to fix with Samsung Admin Tool.

Please note that the process is quite complicated and error-prone for common users. Therefore, another alternative way to perform restoring on Samsung laptop will be introduced below.

System Restore Samsung laptop instead of Factory Reset

There are three approaches to access system restoring on a Samsung laptop if your computer cannot boot. Pick one of them based on your situation.

  • Restart your laptop 3 or 4 times and you’ll see Preparing Automatic Repair. Wait for it to loads. At the screen, click Advanced options > Troubleshoot to fix the problem.

  • Create Windows bootable media. You can also download Windows ISO file to create a bootable device, and then perform System Restore or Refresh.

  • Use Windows installation disc. Insert the installation disc and press a key when prompted. Select language, a time, etc. at the first screen. Then, click Repair your computer. Select the operating system you’d like to repair. Then, in the System Recovery Options dialog, click System Restore.

At the System Restore, follow the wizard to complete the process. If your Samsung laptop is able to boot up, you can go Start > Settings >Update & security > Recovery > Get start to begin the restoring process.

System Restore Wizard


  • System backup image is needed during this method.

  • After restoring, your Samsung laptop will back to the state where you created the system image.

Better way to protect your Samsung computer

To avoid Samsung laptop F4 recovery not working issue or similar troubles in the future, it is suggested to create another layer of protection for your laptop. AOMEI OneKey Recovery Professional is recommended.

The software helps you create a bootable recovery partition which is similar to factory reset partition on your laptop hard drive. The partition it creates contains then operating system’s state, configurations and files. AOMEI OneKey Recovery is easy-to-use due to its lucid user interface, so even a computer novice can do excellent job. Go for it and have a try. Here comes the detailed user guide.

1. Run AOMEI OneKey Recovery Professional and click OneKey System Backup (left side).

2. Specify backup location. The first option is recommended.

3. Select a disk to create restore partition.

4. Click Start Backup to create hidden recovery partition.

Onekey System Backup

The restore operation is quite simple as well. If Windows boots normally, you can use the software to perform system restoring. If system fails to boot, you can press A key or F11 key to restore from boot.

1. Press A key or F11 to boot into WinPE recovery environment.

2. Click OneKey System Recovery.

3. Decide using which system image to restore, i.e. you can restore system image from other locations.

Choose system image to restore

4. Preview the operation and click Start Restore. The process will be completed in reboot mode and may take some time. Wait patiently and restart your laptop when it is done.

If you don’t want to create bootable recovery partition, it is better to protect your operating system and important files with regular backups, the 3-2-1 backup strategy is recommended.


When you encounter Samsung laptop recovery not working problem, it is not a bad choice to do system restore to make computer back to original state. When the laptop in a normal state, it is suggested to create another bootable recovery partition for your Samsung laptop using AOMEI OneKey Recovery Professional software. Then, you can easily perform restore when the need ever arises.

For advanced users and enterprise administrators, AOMEI OneKey Recovery Technician edition is recommended for it can be installed on unlimited computers and servers and provides billable technical service to clients.