Resolve Hulu error code RUNUNK13 with our simple guide. Get streaming again in no time with these quick fixes.
By @Miya Last Updated September 25, 2025
What Causes Hulu Error Code RUNUNK13?
Hulu Error Code RUNUNK13 is a playback error that disrupts your streaming experience. When this error occurs, users often face a message stating that Hulu is having trouble playing the selected content. This problem can manifest on various devices, including smart TVs, gaming consoles, mobile devices, and computers.
There are several reasons why you might encounter this error:
Network Issues: Poor or unstable internet connection is a primary cause.
Device Problems: Outdated or incompatible device software can trigger this error.
Server-Side Issues: Sometimes, the problem is on Hulu's end, such as server maintenance or outages.
How to Fix Hulu RUNUNK13 on PC/TV/Mobile
As said in the error message, the first thing you can try is to restart the video you are playing or watch something else. If it doesn’t work, try the following Hulu RUNUNK13 fixes to resolve the playback issue on PC, TV, or mobile devices, etc.
Solution 1: Check Your Internet Connection
A stable internet connection is crucial for streaming services like Hulu. Here’s how to ensure your connection is up to par:
Restart Your Router: Unplug your router, wait for 30 seconds, and plug it back in to reset your internet connection.
Test Your Speed: Use an online speed test tool to check if your internet speed meets Hulu's recommended speeds (3 Mbps for standard definition, 8 Mbps for live streams, and 16 Mbps for 4K content).
Connect Directly to the Modem: If possible, use an Ethernet cable to connect your streaming device directly to your modem for a more stable connection.
Limit Other Devices: Ensure no other devices are consuming bandwidth while you're streaming.
Contact Your ISP: If your internet speed is consistently below the required levels, contact your Internet Service Provider for assistance.
Solution 2: Adjust Video Playback Settings
Lowering the video quality can help if you have a weak internet connection.
Open Hulu App: Launch the Hulu app on your device.
Go to Settings: Navigate to the settings menu within the app.
Adjust Video Quality: Select a lower video quality setting.
Test Playback: Try playing your content to see if the error persists.
Gradually Increase Quality: If playback improves, gradually increase the quality to find a balance.
Solution 3: Re-log Into Your Hulu Account
Refreshing your login session can sometimes resolve streaming issues.
Log Out: Go to your Hulu app's account settings and log out.
Restart Device: Restart your streaming device to clear any session data.
Log In Again: Open the Hulu app and log back into your account.
Try Streaming: Attempt to stream your content again.
Update Credentials: Ensure your login credentials are correct and updated.
Solution 4: Clear Cache and Data
Accumulated cache and data can cause playback issues. Here's how to clear them:
Access Settings: Go to the settings menu of your device.
Navigate to Apps: Find and select the Hulu app.
Clear Cache: Choose the option to clear the cache.
Clear Data: If clearing the cache doesn't work, opt to clear data as well.
Restart App: Open the Hulu app and try streaming again.
Solution 5: Update Your Streaming Device
Ensuring your device's software is up to date can prevent compatibility issues.
Check for Updates: Navigate to the settings menu on your device and look for any available software updates.
Install Updates: Follow the on-screen instructions to download and install updates.
Restart Your Device: After updating, restart your device to ensure changes take effect.
Reinstall Hulu App: Uninstall and reinstall the Hulu app to refresh its data.
Check Device Compatibility: Ensure your device is compatible with the latest Hulu app version.
Solution 6: Check Hulu Server Status
Sometimes, the issue lies with Hulu’s servers.
Visit Hulu’s Help Center: Go to the official Hulu Help Center or their social media pages to check for any reported outages.
Check Down Detector: Websites like Down Detector can show real-time reports of Hulu outages.
Wait for Resolution: If the problem is server-side, you might need to wait until Hulu resolves it.
Contact Support: Reach out to Hulu's customer service for updates and further assistance.
Retry Later: Attempt to stream again after some time.
Solution 7: Disable VPN or Proxy Services
Using VPNs or proxies can sometimes interfere with Hulu’s streaming capabilities.
Turn Off VPN: Disable your VPN service if you're using one.
Disable Proxy: Ensure no proxy settings are enabled on your network.
Test Connection: Check if Hulu works without the VPN or proxy.
Contact VPN Support: If necessary, contact your VPN provider for guidance on streaming Hulu.
Consider a Different VPN: If you must use a VPN, choose one known to work with Hulu.
Solution 8: Factory Reset Your Device
As a last resort, factory resetting your device can resolve persistent issues.
Backup Data: Ensure all important data is backed up before proceeding.
Access Settings: Go to the settings menu of your device.
Select Factory Reset: Follow the prompts to initiate a factory reset.
Reinstall Hulu App: After the reset, reinstall the Hulu app.
Set Up Device: Set up your device and try streaming Hulu again.
Preventing Future Hulu RUNUNK13 Error
Fixing the Hulu RUNUNK13 error once is good, but preventing it from coming back is even better. Here are some practical ways to reduce the chance of facing this error again:
✅Keep Hulu Updated
Make sure your Hulu app is always on the latest version. Updates often include bug fixes and stability improvements that prevent common streaming errors.
✅ Maintain a Stable Network
A poor or unstable connection is one of the main triggers of RUNUNK13. Use a wired Ethernet connection whenever possible, or place your router in a central spot to maximize Wi-Fi coverage.
✅ Clear Cache Regularly
Over time, cache files can get corrupted and cause playback issues. Make it a habit to clear the Hulu app or browser cache periodically to ensure smooth streaming.
✅ Update Devices and Browsers
Whether you’re streaming on a smart TV, console, or PC, keep your operating system, drivers, and browsers up to date for compatibility with Hulu.
Bonus: Best Way to Protect Your PC (If Running Hulu on PC)
Streaming issues aren’t the only problems you might face—system crashes, malware, or accidental file deletions can disrupt your device and apps too. To keep your PC safe, a reliable backup strategy is essential. A free backup and recovery tool - AOMEI Backupper Standard comes to help.
Download AOMEI Backupper and follow the steps below to backup Windows OS:
1. Open the software on your computer. Navigate to the “Backup” tab and choose “System Backup.”
2. Choose a destination path to save the system backup. Various computer backup devices are supported.
3. Click “Start Backup” to begin the backup process.
Conclusion
With the solutions offered in this article, you can quickly resolve Hulu Error Code RUNUNK13 and get back to enjoying your favorite shows. What’s more, ensuring regular backups of your system using AOMEI Backupper can safeguard your data against unexpected issues. With these tips and solutions, you’ll be well-equipped to tackle any streaming problems that come your way.
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