What to Do If Hotmail Recovery Form not Working

You can learn two effective ways to log in to your Hotmail account even if the Hotmail recovery form is not working, and you can use a backup program to avoid such situations.


By Miya Updated on September 8, 2023

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User Case: Unable to Recover My Hotmail Account

Unable to recover my Hotmail account after filling Hotmail recovery form multiple times. And I have done it many times, and it does not work. I have hundreds of my old received and sent emails that I can show as proof, but every time I mention this, I just get told no just do the form I am sick of this. Support just redirects me to the form and it's becoming frustrating. How would I recover my account at this point the Hotmail recovery form not working?.”

If you are unable to verify your Hotmail account through the recovery form, it can be an incredibly difficult or even impossible task to regain access. As a researcher who has helped numerous Hotmail users in similar situations, I have discovered one method that is not publicly known but has proven to be effective. However, it's important to note that this method may require a few days to complete, so patience is key.

If you're facing the prospect of losing your account, waiting a few days is certainly worth it. To ensure that you complete the procedure correctly and successfully regain access, it's crucial that you carefully follow my instructions. Now let's get down to business!

Hotmail Recovery Form not Working

What Do I Do If Hotmail Recovery Form Not Working?

Microsoft/Hotmail places a high priority on account security, which is why they make it so challenging and require confirmation of all that information. The purpose of this is to prevent unauthorized access to your account. So, I'm going to provide two ways to help you successfully access your account after your Hotmail account recovery form not working, and you can't recover your Hotmail account.

Method 1. Seek Assistance on Hotmail Forums

One possible method is to seek assistance from a Hotmail representative on their forums. These representatives have the ability to conduct a more thorough investigation into the account and may be able to provide help in such situations.

Step 1. To begin, you'll need to create another email address with Hotmail. Please follow this link to create: https://signup.live.com/signup.aspx.

Step 2. After creating the new address, please follow these steps by clicking on the following link: http://windows.microsoft.com/en-US/hotmail/hotmail-support.  Select your account has been temporarily blocked. Next, inform them that you have not had any success using the recovery form.

Step 3. Make sure that in the section labeled "Enter the email address (Microsoft Account) affected by this issue:", provide them with the email address that is currently blocked, not the new one.

Step 4. In the section labeled "Enter your contact email address:", provide them with the new account that you have just created.

Typically, the response time for a moderator to address your account issue can range from 24 to 72 hours, depending on the number of requests they have pending. The moderator will thoroughly review your account and collaborate with you to resolve the issue.

Method 2. Contact Moderator

In some cases, it may be more expedient to contact the moderator through their public forums. They may either message you directly or ask you to send them a private message with additional information.

☎ To access the forums, follow this link and click on "Ask a question" in the upper right-hand corner of the page. A text box will appear where you can describe what has happened. Please remember to be courteous and provide as much information as possible: http://answers.microsoft.com/en-us/windowslive/forum/hotmail.

Backup Your Hotmail Account to Prevent Data Loss

To avoid email loss or inaccessible caused by issues such as the Hotmail recovery form not working and being unable to log in to your Hotmail account, it is recommended that you back up your Hotmail emails in advance. The best email backup software for this purpose is AOMEI Backupper Pro.

Here are some reasons why this software is a great choice for Hotmail backup:

☀ It simplifies the process of backing up your Hotmail data, including emails, contacts, notes, calendars, and tasks.
☀ You can choose from a variety of storage devices, such as backup Hotmail email to external hard drives, local disks, USB flash drives, and NAS devices, as backup locations for your Outlook emails.
☀ The Schedule Backup feature allows you to establish automated backup routines based on your preferences, which can be set to run daily, weekly, monthly, or event triggers or USB plug in.
☀ This software is compatible with multiple versions of Windows, including Windows 11, 10, 8.1, 8, 7, Vista, and XP.
☀ It supports backup popular email services such as Gmail, Outlook Mail, Yahoo! Mail, iCloud Mail, Zoho Mail, Hush Mail, GMX Mail, Hot Mail, and more.

Download AOMEI Backupper today and explore its comprehensive selection of user-friendly backup tools. Protect your data with ease and peace of mind! (For server users, you can choose AOMEI Backupper Server)

Download Free TrialWin11/10/8.1/8/7/XP
Secure Download

Step 1. Launch AOMEI Backupper and select the "Backup" option. Next, choose "Email Backup" from the available backup types.

Tip: You can also choose Outlook backup, just add your Hotmail account to Outlook and you can backup immediately!

Email Backup

Step 2. In the "Task Name" field, enter a distinctive name for the backup, such as "Email Backup (1)", to distinguish it from any previous backups.

Assign Backup Name

Step 3. Click on "Add Email Data" to view all the directories within your mailbox, such as Inbox, Starred, Sent Mail, Trash, and other folders, organized in the same hierarchy as your mailbox. Select the directories you wish to back up, either in their entirety or selectively, and then click "OK".

Add Multiple Mailboxes

Pro-tip: If you have added multiple mailboxes, you can choose to back them up all at once.

Step 4. Select or manually enter a destination path where you want to save the backup image file.

Select Destination Path

Step 5. Click on the "Start Backup" button and wait for the process to complete. Once it is finished, click on "Finish".

Start Backup

Please take note that during the backup process, you can click on the icon located at the lower-left corner to confirm the backup's integrity or set the computer to shut down, restart, hibernate, or sleep once the backup is complete.
It's vital to remember that backup operations can only be executed while the system is logged in. If any scheduled backups are missed, they will be performed automatically once the system is logged in.


This article talks about what else you can do to get your Hotmail account back in case your Hotmail recovery form is not working. By following the steps outlined above, you should be able to successfully log in to your Hotmail account. To further enhance the security of your Hotmail account, you may want to consider using AOMEI Backupper Pro, the industry-leading email backup software.

The backup function of this software is incredibly powerful, allowing you to not only back up your Hotmail data, but also backup your Gmail emails and attachments. Give it a try today!

Miya · Editor
Miya has an excellent insight and receives professional and systematic technical training since joining AOMEI. She has a comprehensive understanding of computer issues, aiming at helping users troubleshoot all kinds of problems. A lot of computer users around the world have found her articles very helpful!