Samsung Magician the drive is not supported error is not new to users but it is still hot and troubles some users, whether they are using 840 evo, 850 evo, 860 evo, 960 evo, 970 evo, or 970 evo plus. Just like the following case:
“ The samsung magician software (latest version 5.2.1) has something to say about my ssd 860 evo 1tb, it says that this drive is not supported. How can I solve this?
The drive is directly connected to the motherboard, no adapters used. And it also says, Interface: sata 6.0Gb/s, ahci mode: activated, trim status: enabled, rapid mode: not supported.”
Take it easy and don’t worry too much. This article will solve this issue for you. Now, let’s have a glance at this article.
What Is Samsung Magician?
Samsung Magician comes along with Samsung SSDs, such as, Samsung 970 EVO Plus, and designed to help Samsung drive owners to update firmware, monitor drive health, customize SSD and boost its performance, secure erase sensitive data, and so on.
Samsung Magician This Drive Is Not Supported Error
If you have done a deep-research online, you may find that there are many posts about the drive is not supported in Samsung Magician, but you just want to find a solution as soon as possible. This article will give you the answer.
Before you start to fix Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus, you need to get the possible reasons first, then select the corresponding solution. No need to waste time testing all methods.
New Samsung SSD and old Samsung Magician. Probably your new SSD is not added to the supported list of Samsung Magician you are currently using.
RAID is enabled.
No Samsung NVMe drivers. Certain Samsung SSDs like 960 EVO/970 EVO can be recognized by Samsung Magician only when you install the NVMe drivers first.
Shortage of power supply. USB 3.0 to SATA adapter can only provide a maximum of 0.9A for SSDs, but sometimes it needs more power, at least 1.4A for amsung 850 EVO, for example. So, you should check the power requirement of your SSD and then get a double USB cable for replacement. If possible, please directly connect SSD to motherboard internally.
Use third-party controller, such as, marvell controller. Samsung Magician does not support third party controller, so please use intel, AMD and older Nvidia controller as instead.
Outdated firmware. If you receive this drive is not supported error after you boot the system, this may be caused by an outdated firmware.
Then, check the given solutions specifically.
Method 1: Update Drivers of Samsung SSD
Step 1. Press “Win +R” to summon the Run window, type “devmgmt.msc” and hit “OK” to open the Device Manager.
Step 2. Expand the Disk Drives, right-click the SSD drive and select “Update driver”.
Step 3. Install the new drivers on your computer with on-screen instructions. Then, restart your computer and check if the problem has been resolved in Samsung Magician.
Method 2: Completely uninstall and reInstall Samsung Magician
Step 1. Uninstall the currently running Samsung Magician. Type “appwiz.cpl” and hit “OK” to open Programs and Features, find out the software, right-click it and select “Uninstall” to remove it.
Step 2. Restart your computer to make changes available. Then, all the occupied file package will be deleted and you can start to install a fresh version.
Step 3. Go to Samsung Magician download website, download and install the latest version Magician software. After the installation process completes, restart your computer and later see if your SSD can be detected.
Note: According to user feedback, you still can install the old version you are currently using, but you need to use PIA, a painful process for some users to set it up. Thus, it depends on your needs.
Method 3: Install Samsung NVMe Drivers
Step 1. Go to the Samsung Consumer overview page, then find the SSD models (here is 960 EVO) you are currently using and click on it.
Step 2. Scroll down to “DOWNLOAD FILES”, find out the NVMe Driver and click “Download” at the right side, then install it on your computer.
Step 3. Wait until the installation completes, and restart your computer.
Method 4: Firmware Update with Samsung Magician
Step 1. Launch the Samsung Magician software, find the Firmware Version and check if there is an “Update” button. If so, click on it to download and install firmware.
Step 2. Restart the system when prompted.
Method 5: Disable RAID and Change SATA Mode
Step 1. Access BIOS. Restart your computer, press the BIOS key repeatedly when you see a prompt like “Press ESC to enter BIOS”. Also, the BIOS key can be F2, F4, F5, F8, F10, F12, or Del key
Step 2. Disable RAID. In the BIOS settings, look for “RAID” or “RAID Support” option and set it to “Disabled”.
Step 3, Change the SATA mode to AHCI. Look for SATA Mode entry in the BIOS settings and set it to AHCI. Then, save changes and restart your computer.
Method 6: Clone HDD with Samsung Magician Alternative
Samsung Magician software only supports SSDs, therefore if you want to clone hard drive to Samsung SSD, you should use Samsung Data Migration or third-party clone software as instead.
To use Samsung Data Migration to clone HDD, please download and install the latest version on your computer. Launch this software, click “Start” at the lower right side, then you will see both Samsung HDD and SSD at the next window, confirm everything is OK and click Start to begin the pending operation. If prompted, click “Yes” to continue.
Another option is to use third-party disk cloning software like AOMEI Backupper Standard to help you. Download and open this software, Click “Clone” and “Disk Clone” in order, then select source and destination disk, finally click “Start Clone”. Please check “SSD Alignment” to accelerate the reading and writing speed of SSDs as well as extend its lifespan.
That’s all for Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus. You can fix it with the above mentioned methods.
Also, if you just want to clone HDD to Samsung SSD, you need to use Samsung Data Migration or a trust and reliable disk cloning software like AOMEI Backupper Standard. It’s compatible with all branded HDDs and SSDs in Windows 7/8/8.1/10/XP/Vista. Moreover, it can be used to boost the SSDs’ performance. Why not give it a try right now?