Samsung Magician the drive is not supported error is not new to users but it is still hot and troubles some users, whether which Samsung SSD products they are using, for example, Samsung EVO series including 840 evo/850 evo/ 860 evo/960 evo/970 evo, or 970 evo plus. Just like the following case:
“ The samsung magician software (latest version 5.2.1) has something to say about my ssd 860 evo 1tb, it says that this drive is not supported. How can I solve this?
The drive is directly connected to the motherboard, no adapters used. And it also says, Interface: sata 6.0Gb/s, ahci mode: activated, trim status: enabled, rapid mode: not supported.”
Take it easy and don’t worry too much. This article will solve this issue for you. Now, let’s have a glance at this article.
What Is Samsung Magician?
Samsung Magician is a service center with suites of optimization tools to help you unlock the performance of Samsung SSD disk from 4 aspects, namely, Drive information, Drive Management, Data Management and Troubleshooting.
By using it, you can get an overall understanding of SSD disk by Drive health & TBW check, SSD Authenticity, SMART Check. In addition to providing information of SSD disk, you still can use it to manage drive and data on it and troubleshoot compatibility issue due to outate update, fireware. for example.
To manage drive, you have 4 optimization tools, including Performance Benchmark, Diagnostic Scan, Over-Provisioning, and Performance Optimization.
To manage data, you can choose to active encrypted drive to protect any private and sensitive data you don't want others see, and secure erase data on the disk without affecting the functionality of it or use PSID Revert to restore disk to its factory setting.
Samsung Magician This Drive Is Not Supported Error
If you have done a deep-research online, you may find that there are many posts about the drive is not supported in Samsung Magician, but you just want to find a solution as soon as possible. This article will give you the quick answer.
Before you start to fix Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus, you need to get the possible reasons first, then select the corresponding solution. No need to waste time testing all methods.
The old version of Samsung Magician software is not compatible with some new Samsung SSDs .
RAID is enabled.
No Samsung NVMe drivers. Certain Samsung SSDs like 960 EVO/970 EVO can be recognized only when you install the Samsung NVMe drivers first.
Shortage of power supply. USB 3.0 to SATA adapter can only provide a maximum of 0.9A for SSDs, but sometimes it needs more power, at least 1.4A for amsung 850 EVO, for example. So, you should check the power requirement of your SSD and then get a double USB cable for replacement. If possible, please directly connect SSD to motherboard internally.
Use third-party controller, such as, marvell controller. This software does not support third party controller, so please use intel, AMD and older Nvidia controller as instead.
Outdated firmware. If you receive this drive is not supported error after you boot the system, this may be caused by an outdated firmware.
Then, check the given solutions specifically.
Method 1: Update Drivers of Samsung SSD
Step 1. Press “Win +R” to summon the Run window, type “devmgmt.msc” and hit “OK” to open the Device Manager.
Step 2. Expand the Disk Drives, right-click the SSD drive and select “Update driver”.
Step 3. Install the new drivers on your computer with on-screen instructions. Then, restart your computer and check if the problem has been resolved.
Method 2: Completely uninstall and reInstall Samsung Magician
Step 1. Uninstall the currently running Samsung Magician. Type “appwiz.cpl” and hit “OK” to open Programs and Features, find out the software, right-click it and select “Uninstall” to remove it.
Step 2. Restart your computer to make changes available. Then, all the occupied file package will be deleted and you can start to install a fresh version.
Step 3. Go to the official download website, download and install the latest version Magician software. After the installation process completes, restart your computer and later see if your SSD can be detected.
Note: According to user feedback, you still can install the old version you are currently using, but you need to use PIA, a painful process for some users to set it up. Thus, it depends on your needs.
Method 3: Install Samsung NVMe Drivers
Step 1. Go to the Samsung Consumer overview page, then find the SSD models (here is 960 EVO) you are currently using and click on it.
Step 2. Scroll down to “DOWNLOAD FILES”, find out the NVMe Driver and click “Download” at the right side, then install it on your computer.
Step 3. Wait until the installation completes, and restart your computer.
Method 4: Update Firmware
Step 1. Launch the Samsung Magician software, find the Firmware Version and check if there is an “Update” button. If so, click on it to download and install firmware.
Step 2. Restart the system when prompted.
Method 5: Disable RAID and Change SATA Mode
Step 1. Access BIOS. Restart your computer, press the BIOS key repeatedly when you see a prompt like “Press ESC to enter BIOS”. Also, the BIOS key can be F2, F4, F5, F8, F10, F12, or Del key.
Step 2. Disable RAID. In the BIOS settings, look for “RAID” or “RAID Support” option and set it to “Disabled”.
Step 3, Change the SATA mode to AHCI. Look for SATA Mode entry in the BIOS settings and set it to AHCI. Then, save changes and restart your computer.
Method 6: Secure Erase SSD with DiskPart
If you want to secure erase Samsung SSD disk, but it's cannot be recognized by Samsung Magician software. In this case, you can turn to other useful tools, DiskPart, for example. It allows you to delete data by clean or clean all commands.
The previous one is quick but the data can still be recovered easily, because the data are still lying on the original path. Thus, if you want to wipe SSD completely, it's suggested to use Diskpart clean all command.
To secure erase SSD, open cmd as administrator, type diskpart and hit Enter in the command prompt window. Then, you will see the command line utility and it start with DISKPART >, you just need to type the commands you want use. Type the following commands and hit Enter in order:
- list disk
- select disk n (n is the disk number of your SSD, be sure you select the right one, otherwise the data on it will be deleted finally.)
- clean all
Method 7: Clone HDD to Samsung SSD with Alternatives
If all the above methods don't work unless you connect it to motherboard directly and you want to clone hard drive to Samsung SSD, you should use Samsung Data Migration that comes along with Samsung SSDs or third-party clone software as instead. The Samsung Magician only supports checking SSD performance and benchmarks and protecting valuable data by secure erase software or encrypted drive.
To use Samsung Data Migration to clone HDD, you need to download and install the latest version on your computer. Then, launch this software, click “Start” at the lower right side, then you will see both Samsung HDD and SSD at the next window, confirm everything is OK and click Start to begin the pending operation. If prompted, click “Yes” to continue.
Another option is to use third-party disk cloning software like AOMEI Backupper Standard to help you. By default, this software clone only used sectors of a hard drive and copy it to another one, thus you can easily clone large HDD to smaller SSD without booting issues. And it applies to all disk brands, such as, Samsung, WD, Seagate, SanDisk, etc.
To clone HDD to Samsung SSD with this software, download and open it on your computer. Then, click “Clone” and “Disk Clone” in order, then select source and destination disk, finally click “Start Clone”. Please check “SSD Alignment” to accelerate the reading and writing speed of SSDs as well as extend its lifespan.
That’s all for Samsung Magician this drive is not supported 840 evo /850 evo /860 evo/960 evo/960/960 evo/970 evo plus. You can fix it with the above mentioned methods.
To secure erase SSD disk, you could consider using DiskPart clean all commands to replace Secure Erase in the Samsung Magician Data Management.
To clone HDD to Samsung SSD, you could use Samsung Data Migration or a trust and reliable disk cloning software like AOMEI Backupper Standard. To be honest, the second has a strong compatibility and provides users more useful features. It supports cloning all branded HDDs and SSDs in Windows 7/8/8.1/10/11//XP/Vista. Moreover, its SSD Alignment feature can be used to boost the SSDs’ performance. Why not give it a try right now?