Solve Outlook Folders Missing with 5 Solutions Easily

In this article, you will be shown the possible reasons for Outlook folder missing and how to fix it with provided simple ways.


By Clytze Updated on February 28, 2023

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Fixes to Outlook personal folders missing

Microsoft Outlook is a powerful email client for managing emails, contacts, calendars, tasks, and more. However, sometimes, it can have unpredictable errors in its use such as Outlook folders missing.

Outlook Folders Missing

This article will walk you through some common causes of this error, along with corresponding steps that can be taken to fix the problem. To gain more details, just read the whole passage with patience.

Reasons for why folders disappeared in Outlook 365

Having to find missing folder in Outlook can be an incredibly frustrating experience. There are a few possible reasons why this can happen, and it's important to be aware of them in order to find a solution.

🚩 Your PST file is corrupted. If the PST file is corrupted, the folders may be missing.

🚩 You have upgraded Outlook to higher version or changed device. If you have recently upgraded to a higher version of Outlook, some of the folders may disappear due to compatibility issues.

🚩 Corrupt Outlook profile. If the Outlook profile has become corrupted, some of the folders may be missing, too.

🚩 Accidental deletion. The folder can also be accidentally deleted from your Outlook. This sends the folder to the “deleted items” or “junk folder”.

Find missing folder in Outlook with 5 simple ways

By understanding the possible causes of Outlook public folders missing, you can take the appropriate steps to fix the problem. Try the following solutions and you should be able to get your Outlook folders back in no time.

#1. Recover missing Outlook folders from Deleted Items

1. In Outlook, go to your email folder list, and then click Deleted Items.

2. Right-click on the deleted folder (messages, contacts, tasks, etc.) you wish to recover and select Move from the list of options and then select Other Folder.

Deleted Items

For example, to recover a message item, right-click it and then click Move > Other Folder > Inbox, and then click OK.

#2. Repair Outlook data files

To find missing folder in Outlook, you can use the Inbox Repair tool (SCANPST.EXE) to diagnose and repair errors in your Outlook data file.

1. To start, you must first close Outlook and all of its associated programs and folders.

2. After you’ve found the location, double-click the scanpst.exe to launch it.

3. When the application is launched, click the Browse button to add a PST file.

4. Now, click the Start button to start the procedure.

5. If the scan detects the issue, click the Repair option to begin the repair procedure.


#3. Create a new Outlook profile

A profile is a critical part of your Outlook experience. The profile consists of the accounts, data files, and settings that specify where your email messages are saved. To create a new profile, do the following:

1. In Outlook, select File > Account Settings > Manage Profiles.

2. Choose Show Profiles > Add.

3. In the Profile Name box, type a name for the profile, and then choose OK.

Create New Profile

#4. Reset all views in all folders

1. Close Outlook. On your keyboard, press Windows + R to open the Run dialog box.

2. Type Outlook.exe /cleanviews then click OK.

Clean View

#5. Regenerate the navigation pane

Open Run dialog box, and then type Outlook.exe /resetnavpane then click OK.

Reset Navigation Pane

Backup Outlook folders to prevent missing again

After you have solved the problem of Outlook personal folders missing, in order to prevent this problem from happening again and always keep your Outlook data safe, it is recommended that you create a backup of Outlook folders. The professional Outlook backup software - AOMEI Backupper Professional can help you backup Outlook data in just a few steps. It has the following excellent features you can benefit from:

✨ You can use the Outlook Backup feature to backup all of your Outlook data including emails, contacts, notes, calendars, and tasks to other locations such as local/external drive, USB flash drive, cloud, and NAS device, etc.
✨ It has the ability to automatically run Outlook backup at daily, weekly, monthly, etc. intervals. You can enable Wake up computer to run scheduled tasks to set off-peak hours or any time you are not backup Outlook data via Outlook.
✨ It use incremental backup and differential backup method to backup only the changed files, thus the backup time and space are significantly saved.
✨ It supports previewing emails when you want to restore them once you own a backup in hand.
✨ It is compatible with all Windows PC operating systems including Windows 11/10/8.1/8/7/XP/Vista. If you are Server users, try AOMEI Easy Backup Server.

Now, click the button below to start Outlook backup task.

Download Free TrialWin11/10/8.1/8/7/XP
Secure Download

Add the email account including folders you want to backup to your Outlook client, and run AOMEI Backupper. Launch it, click Backup and select Outlook Backup and follow the on-screen instructions to create a backup task for your Outlook data.

Outlook Backup

In the end

Facing Outlook folders missing problem, you can try the presented 5 solutions to fix it easily. Meanwhile, in order to prevent this problem from happening again and always keep your Outlook data safe, you are suggested to backup Outlook with AOMEI Backupper – the best backup software.

It has many other powerful features more than backup, you can use it to create portable Windows 10 USB to boot your computer and rescue your important files when encountering serious problems. Feel free to try it now.

Clytze · Editor
Clytze, an editor at AOMEI Technology, is passionate about safeguarding your digital world. She dedicates her expertise to empower users like you in data security and recovery. She firmly believes that everyone should have the tools and knowledge to protect their digital assets through computer backup, seamless disk cloning, and efficient file synchronization. Clytze is your trusted guide on the journey to data safety.