Full Guide to WD My Cloud on Windows 11: Setup and Access

Want to use WD My Cloud on Windows 11 but don’t know how to set it up? Scroll down to get a complete guide.


By Lily Updated on May 9, 2024

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What is WD My Cloud?

WD My Cloud is a line of NAS devices developed by Western Digital. It allows you to create your own personal cloud storage, making it convenient to store, access, and share your files and media from anywhere with an internet connection.

With WD My Cloud, you can centralize your files, such as documents, photos, and videos, in a safe place. Once the device is connected to your local network, you can access your files from multiple devices using the WD My Cloud app or web interface.

WD My Cloud

👉 How to access and setup WD My Cloud on Windows 11
👉 Fixed: WD My Cloud not showing on network
👉 Bonus tip: backup important files to WD My Cloud🔥

How to access and setup WD My Cloud on Windows 11

Please follow the steps below to setup a My Cloud device using the WD My Cloud software on Windows 11.

Power on and access My Cloud dashboard

  1. Power on and connect the My Cloud device:
  • Connect the device to a network router.
  • Connect the device to an appropriate power source and press the power button if applicable for the make and model of My Cloud being used.
  • Wait for the Power LED to become Solid Blue.
  1. Using a computer that is connected to the same network as the My Cloud device, open a web browser.
  2. Enter the IP address of the My Cloud in your web browser’s address bar or use one of the product URL listed in WD support website to access the My Cloud dashboard and setup process.

Dashboard setup process

  1. Select a language from the “Choose your language” dropdown, and click Next.

Choose Language

  1. Review the End User License Agreement and click I Agree.
  2. Create a New Password for My Cloud and click Next.
  3. Select the time zone from the list and click Next.
  4. To skip the Cloud Access Configuration, click Skip Cloud Access. To configure the remote access, Click Continue.

Cloud Access

Tip: If you click Continue, follow the on-screen prompt to create a cloud account.

  1. To opt-in the analytics, click Agree to share. Otherwise click Do not share.
  2. Click Yes to enable Auto Update Firmware or click No to disable it.

Auto Update Firmware

  1. Click Finish to login to dashboard.
  2. (Optional) Use the QR Code to download the My Cloud OS 5 mobile app.
  3. The device will start indexing the content when Cloud accounts are created for remote access of content in the web and mobile apps.

Dashboard View

Fixed: WD My Cloud not showing on network

Apart from accessing WD My Cloud from the web browser, you can also access it from This PC > Network. However, some users find WD My Cloud not showing on network Windows 11. If you have the same trouble, there are two fixes for your reference.

Fix 1: Add a new credential

Missing credentials can cause this disruption in connection to your Western Digital My Cloud.

  1. Type “credential” in the search box. Next, tap on Credential Manager to access the Credential Manager.
  2. Select Windows Credentials > Add a Windows credential to add a new credential to your system.

Windows Credentials

  1. Type the IP address or product URL of the My Cloud device and enter user name and password. Click OK to save these changes.

Add Credential

  1. Close the Control Panel screen. Then, restart the computer to test whether you can connect to the WD My Cloud now or not.

Fix 2: Enable the SMB 1.0/CIFS File Sharing protocol

SMB 1.0 File Sharing protocol, though an older file transfer system, can solve this issue if it is enabled.

  1. Press Windows + R keys to access the Run terminal. Then type “optionalfeatures” and hit Enter to access the Windows Features.
  2. Go down through the optional features list and tick SMB 1.0/CIFS File Sharing Support. Click OK to proceed further.

File Sharing Support

  1. Wait till Windows enable this feature on your system. Finally, tap on Restart now to reboot your system.

Bonus tip: backup important files to WD My Cloud

After you setup your My Cloud device, you may want to use it for data protection. How to backup your important files to WD My Cloud easily and quickly? The best free backup software - AOMEI Backupper Standard can give you a hand.

✔ It allows you to backup Windows OS, an entire disk/partition, or specified files/folders as per your need.
✔ It supports various backup destinations. You are able to backup to a local disk, external drive, USB drive, NAS device or cloud service, etc.
✔ It enables you to run a backup daily, weekly, or monthly according to how often you change the backed up data.
✔ It runs smoothly on all editions of Windows 11, 10, 8.1/8, 7, Vista and XP.

Feel free to download it! To backup individual files/folders to My Cloud (Home) on Windows 11, click Backup > File Backup and follow the wizard to complete the process.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

File Backup


You have learned how to access and setup WD My Cloud on Windows 11 and how to fix WD My Cloud not showing on network. After you setup the My Cloud device, you can use AOMEI Backupper to backup important files to My Cloud (Home). What’s more, AOMEI Backupper is powerful C drive clone software that enables you to clone C drive to a larger SSD. Why not give it a shot?

Lily · Editor
Lily Green joined AOMEI in 2018 and has since become a professional in the areas of data protection and data transfer. She is committed to helping users protect their precious computer data and troubleshoot Windows system errors. She consistently stays vigilant about the latest trends in technology, guaranteeing that the given information aligned with the ongoing advancements in the field.