How to Fix Dropbox Not Syncing on Windows 11 | 4 Ways in 2024

If you encounter the problem that Dropbox not syncing or working on Windows 11 PC, you can refer to the solution provided for you in this article to solve the problem. Also, you can find an easier way to backup to a cloud service.


By Maggie Updated on December 28, 2023

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Dropbox Overview

Dropbox is a file hosting service operated by San Francisco, California-based U.S. company Dropbox, Inc. that offers cloud storage, file synchronization, personal cloud and client software. Dropbox is now one of the many popular cloud storage services used by users from all over the world. With its help, you can access your files from any computer or smartphone and even share them with your friends.


As we all know, there are many advantages of storing files with cloud services, the most remarkable one being that you can automatically sync them between all your devices. And storing your files in the cloud greatly reduces the risk of data loss. The only downside is that Dropbox only offers 2 GB of free storage. You can increase the storage and unlock more premium features by subscribing to a monthly payment plan.

Why Is My Dropbox Not Syncing/Not Working on Windows 11?

There could be a number of reasons why Dropbox files not syncing on Windows 11. Some common reasons are listed below for you.

  • A faulty internet connection.
  • There are too many files in any given folder.
  • Your files/folders are too large - the maximum size of files that can be synced is 20 GB.
  • Your firewall or antivirus software is blocking Dropbox.
  • You are using an outdated version of the application.
  • Your file type is not accepted.

How to fix Dropbox Not Syncing Issue on Windows 11

Although Dropbox brings great convenience to your file sharing. However, the software can sometimes have problems that cause syncing issues between devices or even cause your computer to crash. These errors are usually fixed quickly with updates, but if you are having trouble, such as Dropbox stops syncing on Windows 11, don't worry, here are a few ways for you to help you fix the problem.

Solution 1. Troubleshoot Network Connectivity

If you've updated a file and the changes don't appear on your other devices, it's possible that there's a problem with your Internet connection or a problem with the Dropbox server. You can first try to detect the Internet connection to fix the Dropbox not syncing problem.

  1. Press the Windows + I key simultaneously to open Settings. Type Find and fix network problems in the search box, then click Open.

Find and Fix Network Problems

  1. Then click Advanced in the Internet Connections window.


  1. Then check the Apply repairs automatically option and click Next.

Apply Repairs Automatically

  1. Wait for the problem to be detected and work on fixing any issues found.

Solution 2. Add Dropbox as An Exception on Firewall Settings

  1. Press the Windows + I key simultaneously to open Settings. Type Firewall in the search box, find Firewall & network protection, and click Open.

Firewall & Network Protection

  1. Scroll down and select Allow an app through the firewall.

Allow an App Through the Firewall

  1. In the pop-up dialog box, check the Dropbox option and click the OK button.


  1. Then check if your Dropbox files are back in sync.

Solution 3. Restart Dropbox Processes

If Dropbox stops syncing on Windows 11, then you should check if the Dropbox process is running on your system. If not, you should restart the process and check if the issue is resolved. To do this, follow the steps below.

  1. Right-click on the taskbar, select Task Manager from the list and open it.
  2. In the Task Manager, select the Services tab and locate the Dropbox service from the list. Right-click on this service and select Restart.

Restart Dropbox Service

  1. After the operation is completed, check if your Dropbox not syncing problem is solved.

Solution 4. Delete Dropbox Cache

A mounted cache may be one of the causes of the Dropbox not syncing issue on your Windows 11. The best solution here is to delete the stacked cache as soon as possible. To do this, follow these steps.

  1. Press Windows + E to open File Explorer. Then move to the Dropbox folder and select the Cache folder. Or you can open the cache folder by typing %HOMEPATH%Dropbox.dropbox.cache in the address bar.
  2. Now press Ctrl + A to select all the caches and right click on them and select the Delete button.

Delete Dropbox Cache Folder

  1. Once done, restart your system and check if the problem is solved.

A Simpler Way to Sync Files to Dropbox on Windows 11

Many users have reported various problems with Dropbox, and this article about Dropbox not syncing on Windows 11 is just one of them. There are other issues such as "Dropbox Deleting Files Automatically" and others. When Dropbox crashes or doesn't work, users need to spend a lot of time to fix these problems. If you don't want to spend a lot of effort to fix Dropbox problems every time, you can choose to use reliable third-party software to sync files to Dropbox cloud. AOMEI Backupper Standard is the best free file sync software. With its help, you can :

💫 Different sync modes, including Basic Sync, Mirror Sync, Live Sync and Bi-directional Sync.
💫 Various sync destinations. You can use it to sync files to multiple storage spaces, such as to different cloud services (OneDrive, Google Drive, Dropbox, Amazon Drive, etc.), NAS devices, internal/external drives or USB drives, etc.
💫 Automatic syncing of tasks. You can use this feature to sync data that changes frequently, keep files up-to-date, and avoid duplicate settings. In addition to the sync function, it also provides you with backup, restore, clone, etc.

Click the download button below to install it on your computer. For server users, try AOMEI Backupper Server! Then follow the steps below to learn how to easily sync your files to Dropbox.

Download FreewareWin 11/10/8.1/8/7/XP
Secure Download
  1. Launch AOMEI Backupper Standard, click Sync on the left tab, and select Basic Sync on the right.

Basic Sync

  1. Then, you click Add Folder and select the files or folders from your computer that you want to sync to OneDrive.

Add Folder

  1. Next, select your Dropbox cloud service path as the destination. Then click Start backup to back up files or folders to the OneDrive cloud. Wait until the operation is complete and click Finish.

Backup Finish


If you are still bothered by the Dropbox not syncing on Windows 11, read this article to find the solution. I believe you can quickly get Dropbox back to normal. The sync software provided for you in the article can also help you sync Dropbox folders to a network drive.

Maggie · Editor
Maggie is a technical editor from AOMEI and troubleshoots technical problems against data protection. She has received professional and systematic technical training. With a focus on user experience, security, and problem-solving, she always puts herself in the readers' shoes and provides them with valuable technical insights.