Solved: 0x8004def7 OneDrive On Windows 11

The full guide to troubleshooting OneDrive 0x8004def7 is here for you, now start reading the post to resolve your problem.


By Maggie Updated on June 15, 2023

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What does error 0x8004def7 mean in OneDrive?

Cloud storage is a popular storage chosen by many users, OneDrive is a case in point. It is an online storage service offered by Microsoft to store their data. However, during the process of using OneDrive, users reported that they have encountered various error messages, such as 0x8004def7 like the following user case taken from the Microsoft community.

 I have not used OneDrive for my office account before, but now I want to use it.  I got an error "0x8004def7" when tried to log on with my desktop.  Some information says that some action might be taken in the OneDrive web page, but I can not log on the OneDrive web page here due to some firewall policy.  Can anyone help me on this issue?  Thanks.

0x8004def7 OneDrive refers to that when you try to sign in to Microsoft OneDrive, you are unable to sign in while receiving an error code that goes as 0x8004def7. The problem causing 0x8004def7 Windows 11 may be concentrated on the following several points:

✿Your OneDrive storage exceeded its storage limit.
✿Your account was suspended.
✿The OneDrive sync app has configuration issues.
✿Network connection issue.

How to fix OneDrive 0x8004def7 error on Windows 11

To resolve One Drive 0x8004def7, try the following methods. If one method doesn't work, try the next method.

Method 1. Check your OneDrive storage

Generally speaking, OneDrive offers 5 GB free storage capability for users, for large storage locations, you need to pay extra $69.99 per year for 1TB  of space.

Ensure that you have enough available storage space on your OneDrive account and your local computer. If your storage is full, you may encounter synchronization errors. Delete unnecessary files or consider upgrading your storage plan if needed.

Step 1. Right-click the OneDrive icon on the taskbar. In the menu, press the gear icon and select Settings.

OneDrive Settings

Step 2. If you've used up your free storage space, you may need to go to Manage storage and delete files or move large files to another location.

Manage Storage

Method 2. Restart OneDrive

Sometimes, a simple restart of the OneDrive client can resolve temporary issues.

Step 1. Right-click the OneDrive icon in the desktop’s system tray and then click Close OneDrive from the menu.

Close OneDrive

A notification window will appear asking if you’re sure you want to close OneDrive. Click the Close OneDrive button to confirm.

Confirm Close OneDrive

Step 2. Then, relaunch OneDrive by searching for it in the Start menu or using the desktop shortcut.

relaunch OneDrive

Method 3. Update OneDrive

Make sure you have the latest version of the OneDrive client installed. You can check for updates by following these steps:

Step 1. Right-click on the OneDrive icon in the system tray and select Settings.

Step 2.  In the Settings tab, click on the About button.

Step 3. Check if an update is available. If so, let OneDrive update to the latest version.

Update OneDrive

Method 4. Reset OneDrive settings

Resetting OneDrive to its default settings can often resolve configuration-related issues. Here's how to do it:

Step 1. Open the windows Run dialog by pressing the Windows key +R or rigt-click on the start menu and choose Run.

Step 2. Enter the following command and hit enter or click on OK.

%localappdata%\Microsoft\OneDrive\onedrive.exe /reset

Run Command

If you get the error, “Windows cannot find…”, then try one of the two commands below:

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

Step 3. You’ll now need to reboot OneDrive. Type OneDrive in the Windows Search bar and then click OneDrive from the search results.

Method 5. Temporarily disable antivirus or firewall

Sometimes, third-party antivirus or firewall software can interfere with the OneDrive synchronization process. Temporarily disable any such software and check if the error persists. If disabling the software resolves the issue, you may need to adjust the settings to allow OneDrive through the firewall or whitelist it in your antivirus software.

Method 6. Reauthorize OneDrive

Sometimes, reauthorizing OneDrive with your account can help resolve synchronization errors. Here's how to do it:

Step 1. Right-click on the OneDrive icon in the system tray of Windows 11 taskbar and select Settings.

Step 2. The Microsoft OneDrive Settings dialog should now come up. Click the Account tab at the top, and then click the Unlink this PC link.

Unlink This PC

A pop-up dialog box will open for the confirmation if you want to unlink account on this PC. Click on Unlink account button.

Unlink Account

Step 3. After unlinking, restart your computer.

Step 4. Launch OneDrive again, sign in with your Microsoft account and set up OneDrive syncing again.

Method 7. Check file and folder names

OneDrive has certain limitations on file and folder names. Make sure your files and folders comply with the naming restrictions. Avoid using special characters, long file names, or reserved words.

Method 8. Check file path length

OneDrive has limitations on the maximum path length for files and folders. If you have files with excessively long paths, you may encounter synchronization errors. Try shortening the file paths by renaming folders or moving files to a different location to resolve 0x8004def7 onedrive Windows 10 or Windows 11.

What’s the best alternative to OneDrive?

The best alternative software is AOMEI Backupper, which is a free and full-featured backup and restore software, that offers powerful and customized sync utilities as well. Safeguarding users’ data security and PC healthy is its prominent goal as a rule, it is devoted to satisfying target customers’ various data protection needs. Thanks to its basic sync function, you can backup your Windows file with ease.

√Four sync options: it offers four kinds of sync options ad Basic sync, Two-way sync, Real-time sync, and Mirror sync as you like. (The last three options are offered in the advanced version.)
√Automatic sync: it is equipped with a scheduled sync plan to customize your sync needs, you can sync in Daily, Weekly, Monthly, Event triggers and USB Plug in mode once you configured the scheduled settings to automatically run file sync at a scheduled time.
√Resourceful sync locations: beside OneDrive, you can choose to use it to sync files to network drive, NAS, external hard drive and AOMEI Cloud as well.

Here is the guide to syncing files from Windows 11 to Cloud. Before you start, please download AOMEI Backupper and launch it.

Download Freeware Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Start this software, then click Sync and Basic Sync.

Basic Sync

Step 2. Click Add Folder to select what you want to sync. You can click the plus icon to add more folders to sync.

Add Folders

Step 3. Then choose a destination to store your sync image, here you can select a cloud drive.

✍Note: please make sure you have installed the desktop app of the corresponding cloud drive in advance.

Select a Cloud Drive

Step 4. After that confirm your setting and don’t forget to choose Start Sync.

Serving as the best alternative to OneDrive, you can also choose to store in AOMEI Cloud, here is how you can do it:

Step 1. Open the AOMEI Backupper again. In the left tab page, select Cloud Backup followed by Backup.

Cloud Backup

Before using the feature, it is recommended to first log in AOMEI Account.


Step 2. Click either Add Folder or Add File and then select the files/folders to be backed up. Or, you can directly drag files/folders to here to add them.

Add File

Step 3. AOMEI Cloud is selected as the destination by default.

Signup Or Login

Step 4. Click Start Backup button to begin the backup process.


We are really hoping that you have solved 0x8004def7 OneDrive Windows 11 error with the previous methods. If you are trying to avoid such trouble, you can choose another alternative software AOMEI Backupper. It supports syncing multiple folders simultaneously, thus saving you from tedious work. The shining point of this software is its reliability and ease of use, while it is still helpful when WD My Cloud not showing on network Windows 11.

Maggie · Editor
Maggie is a technical editor from AOMEI and troubleshoots technical problems against data protection. She has received professional and systematic technical training. With a focus on user experience, security, and problem-solving, she always puts herself in the readers' shoes and provides them with valuable technical insights.