Fix Amazon Cloud Drive Not Syncing Problem (3 Solutions)

You will fix Amazon Cloud Drive not syncing issue with 3 possible solutions, or try the best Amazon cloud drive sync tool to sync files automatically.


by Ivy Updated on October 20, 2022

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Overview of Amazon Cloud Drive

Amazon provides you Amazon Cloud Drive, which help you to store files, documents, music, etc. to the cloud to secure your data. Also, you can manage them in different devices, such as, web browser, desktop applications, mobiles, and tablet.

For storage, it provides 5GB for free users and unlimited image storage for prime members. If you are not a prime member of Amazon, you just need to pay for $11.99 per year and enjoy the same priority. 

To backup or sync files, you need to download the latest app Amazon Photos (also called Amazon Backup), it supports the Sync feature for Windows, IOS, or Android device.

Enable Amazon Cloud Drive Sync Tool to Sync Files

Here is how to enable sync feature in Amazon Photos application in Windows 10:

1. Open Amazon Photos interface, click Settings icon at the top right corner to go to Preferences.

Amazon Photos Settings

2. Select Sync tab, and choose Enable Sync.

Enable Sync for Amazon Drive

3. And the Amazon Photos will restart and your desktop will get Amazon Drive shortcut for you to sync. Amazon Photos will inform you to choose Amazon Drive Folder to save the sync files, and select Local Sync Folder (by default, it’s located in C:/Users/Your username/Amazon Drive if you not modify the location), press Start sync button.

Amazon Photos Sync Setting

4. Choose Sync tab on the main window of Amazon Photos, and drag and drop your files to Amazon Photos, specify the location, and click Select, it will start sync now.

Amazon Cloud Drive Not Syncing Issue in Windows 10

Nevertheless, its sync features is a headache for many users. They can’t find these synced files in Amazon drive after the sync operation finished, or could not sync files that they want, or it’s just stuck while syncing.

Besides, Amazon Photos becomes unresponsive sometimes. In a word, Amazon cloud drive not syncing problems are highlighted. And there are some reasons for that, such as, poor internet connection, insufficient space, anti-virus software conflicts, etc. In view of the reasons, we provide you with some possible solutions, try them one by one.

Before starting, please checking the following contents:

  • Confirm you have a good internet connection.
  • Check the storage space is big enough for file sync. The free account has 5GB of cloud space. 
  • Be sure the files you are uploading from the website are 2GB or less. 

If you still have amazon drive sync stuck or amazon photos not syncing issue, try the following issues:

Way 1: Restart Amazon Cloud Drive Application 

Like other software, such as, Synology Cloud Sync, the Amazon Cloud Drive may also get stuck unexpectedly. You can choose to restart it and see if it is working. Click it on the task bar, and click Exit Amazon Drive, then log in with your Amazon account. 

Exit Amazon Drive

If you cannot find its icon, type task manager in the search box and then find it and end this app if it is runing. Afterward, open it on your computer again.

End Amazon Cloud Drive

Way 2: Install the Latest Amazon Cloud Drive

You may encounter Amazon Cloud Drive not syncing issue if it's too old or there is a bug in the curent version. For this situation, you'd better install the lastest Amazon Cloud Drive. 

Search for and open Control Panel from the start box and then go to Programs and Uninstall a program. Then, find and right-click it in the next window, click Uninstall. After completion, download the latest vesion of Amazon Cloud Drive on the official site. 

Uninstall A Program

Way 3: Disable Windows Firewall and Anti-virus software

Windows Fire and anti-virus software like Windows Defender, Norton, etc may regard Amazon Cloud Drive as dangerous software and prevent it from running. So in this situation, you need to disable it temporarily, at least when syncing files with Amazon Cloud Sync.

For Windows Defender, type windows defender and select the top result. Then, select Allow an app or feature through Windows Defender Firewall, check the Private and Public box for Amazon Cloud Drive and click OK to confirm it. 

Allow App

Synchronize Files to Amazon Cloud Drive Automatically Step by Step

Except for the above reasons, there is a possibility to encounter Amazon Photos not syncing issue when running the sync task schedule. In this case, it's suggested to try AOMEI Backupper Professional. It is a professional Amazon Cloud Drive sync tool for most popular operating systems, like Windows XP, Vista, 7, 8, 8.1, 10, and 11 (including 32-bit and 64-bit).

With it, you can enjoy the following advantages during the process:

Multiple sync methods: It offers users 4 sync methods, namely, Basic Sync, Real-Time Sync, Mirror Sync, and Two-Way Sync, and the previous 3 sync methods are based on one-way file sync with different focuses. 
Flexible sync options: Except for real-time file sync method, it is able to run automatic sync with daily, weekly, monthly, event triggers or USB plug in. 
Various sync destinations: It allows you to sync files to external hard drive, NAS devices, network share, CD/DVD and clouds, etc. In contrast, Amazon Drive does not support an external hard drive.

Now, you can download the best Amazon Cloud Drive sync tool and follow me to synchronize files to Amazon Cloud Drive automatically. For server users, try AOMEI Backupper Server!

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1. Launch AOMEI Backupper Professional, at the left column, select Sync, then choose Real-Time Sync.

Real Time Sync

Other sync solutions for automatic sync:

  • Basic Sync: Sync files from one location to another with all the scheduled sync settings.
  • Mirror Sync: Sync files to destination and ensure it's exactly the same as files in the source directory.
  • Two-Way Sync: Sync files to the other side once changes happen in one side. 

2. Input a proper name into Task Name box in next window. And click Add Folder to select the specific files or folders to sync.

Add Folder

3. You can customize the files you want to synchronize with Filter settings. It allows you to exclude or include files or folders by directly typing the file extension.

Click Filter

4. Select Amazon Cloud Drive as the target to save the files or folders. 

Select Amazon Drive as Destination

4. Press Start Sync to sync files to Amazon Cloud Drive automatically.

Start Sync to Amazon Drive

You could sync many files and folders to cloud drive at once. Furthermore, AOMEI Bacukpper supports other clouds such as Google Drive, Dropbox, OneDrive, Box, Sugarsync, Hubic, Cloudme, etc. And you can sync files to Google Drive, backup Dropbox to external hard drive, etc.

If you create an AOMEI account, you can enjoy the newly-added feature - Cloud Backup. It allows you to backup files or folders to AOMEI Cloud. You'll get 1TB free storage for 15 days after you sign up for an AOMEI account.


Don't worry about Amazon cloud drive not syncing problem, just follow the above solution to fix easily. Moreover, you are capable of syncing files to Amazon Drive automatically with the help of AOMEI Backupper Professional.

You have 6 options, sync files in daily, weekly, monthly, event triggers, USB plug in, or real-time, among them, the real-time file sync is the best way to minimize data loss in a disaster.

Besides, it allows you to clone operating system (OS), partition and entire hard drive to cloud, merge backup images, restore system to dissimilar hardware computer, command line backup, etc. 

Ivy · Editor
Ivy is an editor of AOMEI Technology, she covers backup & restore,hard disk & partitions management and cloud files transfer and so on for AOMEI. She is an outgoing girl and enjoys helping people find solutions to their problems. She loves traveling, eating, reading and so on. She usually hangs out with friends at her leisure time.