Frequently Asked Questions about purchase or the use of AOMEI MBackupper.
If you backed up music or videos from iTunes Store and find it cannot play anymore, please check the following items:
If you backed up movies or TV shows from iTunes Store and find it cannot play anymore, please check the following items:
Generally, photos shoot via iPhone/iPad/iPod will be saved to Camera Roll of Photos app, which can be deleted directly via the iPhone. However, when syncing photos from computer to iPhone via iTunes or third-party tools(such as AOMEI MBackupper), they will be saved to Photo Library, which can’t be deleted directly on the iPhone.
If you want to delete photos from Photo Library, you can sync an empty folder from computer to the device via iTunes, so it will overwrite Photo Library with the empty folder to indirectly delete all photos.
The current version does not support backup or restore of photos, videos, animoji and other attachments in SMS.
If you connect iPhone, iPad, or iPod Touch to computer through USB cable, please try the following methods to solve the problem:
5. If the connection between the device and PC is normal but the device is still unrecognized, it may because the AOMEI MBackupper service doesn't detect the device in time, please try to restart AOMEI MBackupper.
After the device is connected to the PC via a USB cable, please check whether the driver of the device is installed on the PC if the device cannot be recognized .
6. Normally after connecting, you can try to manually reinstall or update the device driver.
7. If the device is connected normally but AOMEI MBackupper still cannot recognize the device, please try AOMEI MBackupper's repair driver function to check whether there is a problem with AOMEI MBackupper's driver.
With the upgrade of hardware, the resolution of video has reached 4K. If you restore a high-resolution video to an earlier phone model, such as restoring a 4K video taken by iPhone 11 to iPhone 6, the video cannot be restored successfully or the restored video cannot be played.
The old version AOMEI MBackupper can't operation backups created by the new version, such as importing and restoring the backup created by the new version of AOMEI MBackupper.