By Lena / Last update May 26, 2021

Why can't transfer photos from iPhone to Windows 10?

To record our precious memories, it’s common to take photos with iPhone. As these photos are meaningful, it’s reasonable to import them in your computer for a backup in case of accidents like iPhone damage.

Photos Icon

But sometimes, we might encounter some issues making you can't transfer photos from iPhone to Windows 10 computer or laptop. Or you even can’t view the device after you connected it to a PC. For example, you want to back up iPhone photos to a computer using iTunes. But after you open iTunes, finding that there is no phone icon.

Generally, there are 3 reasons why iPhone photos not downloading to a computer.

This computer is not be trusted: If it is the first time the iPhone connecting with the Windows PC, you need to authorize the PC to trace photos by tapping the "Trust" button.
Faulty USB cable: It can be the USB cable issue making your iPhone cannot be detected by the computer.
Corrupted Apple USB driver: To connect your iOS device, a valid Apple USB drive is required. you may need to update the driver if it is corrupted.

Next, this article will list 3 common fixes that can solve this issue.


Section 1. How to fix can't transfer iPhone to Windows 10 PC?

If you can't import photos from iPhone to windows 10 computer and iPhone don’t recognize by Windows, you can take accordingly measures under different situations.

1.Ensure the Trust option has been selected

After you connect your iPhone to Windows 10, you’ll receive a message on your iPhone to ask you whether you trust the PC to which you connect the iPhone to access the photo and videos. If you choose Don’t Trust or don’t make a choice, your Windows can’t access these photos stored on your iPhone, let alone import them. Thus, make sure that you have chosen the Trust option.

2.Replace the USB cable or try another USB port

When there are some issues with the USB cable or USB port that connect your PC with the iPhone, your computer can detect the iPhone normally and you aren’t likely to get the message mentioned above. In such a condition, replacing the invalid USB with a working one or connect your iPhone to another USB port on Windows 10 computer might be helpful.

A broken cable could also make you can't backup iPhone because disconnected.

3.Update or reinstall Apple Mobile Device Driver

If the computer won't import pictures from iPhone, an outdated driver also can be the cause of the issue. If so, you can update Apple Mobile Device Driver to fix it. Here are the steps:

1.Press Windows+ R to open the Run window, type “devmgmt.msc” and hit Enter to open Device Manager.

2.Expand Universal Serial Bus controllers and right-click Apple Mobile Device USB Driver.

3.Choose Update Driver Software and Search automatically for updated driver software.

※Note: You can also choose Uninstall Device to uninstall the driver and then remove and connect the iPhone to reinstall the driver.

4. Wait patiently and then try to see whether you can see your iPhone photos in Windows 10 Photo App or iTunes.

Update Apple Driver

Section 2: How to easily transfer iPhone photos to Windows 10?

Having tried one or more solutions aforementioned, the iPhone can be recognized by Windows PC properly. To help you export iPhone photos or videos to PC more simply, the section will introduce you to a professional and iPhone transfer tool for Windows 10/8.1/8/7, AOMEI MBackupper. It allows you to get photos off your iPhone.

  • Widely Compatible: It supports the latest iPhone 12/11, iPad 8/Air 4, and also supports iOS 14.

  • Preview and select: This tool helps you to select one or more photos to Windows PC without importing all pictures.

  • Fast transfer speed: AOMEI Mbackupper can be one of the fastest ways to transfer photos to Windows 10, 8, 7 computer. It is tested that 1000 pics can be transferred to PC in 10 minutes.

Now, connect the iPhone to the Windows PC, and don’t forget to click Trust on your iOS device. Then, download AOMEI MBackupper and have a look at how it works:

Step 1. Download AOMEI MBackupper and connect iPhone to computer with USB cable.

Step 2. Select Transfer to computer at the bottom of the screen.

Transfer to Computer

Step 3. Click the plus icon to preview photos on iPhone and select the photos needed to import to Windows 10 computer. Click OK.

Select Photos

Step 4. Click Transfer to get photos off iPhone.

● AOMEI MBackupper is the best iPhone backup software. It allows you to back up iPhone photos, videos, music, and messages to Windows PC within just a few clicks. What’s more, you can choose specific files from backup image file and restore them only. Backup iPhone to computer to protect iPhone data.


Photos could take much iPhone storage so you need to export them to computer. If you can't import photos from iPhone to Windows 10 computer, this passage gives you very effective solutions to fix it.

In addition, you could try AOMEI MBackupper to get photos off iPhone in a new way.

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