[Solved] Can't Import Photos from iPhone to Windows 10/11

To release iPhone storage, exporting photos is a good choice. If you can’t import photos from iPhone to Windows 10/11 computer, follow this passage to know how to fix it.


By Lena / Updated on June 7, 2024

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Why can't transfer photos from iPhone to Windows 10/11?

To record our precious memories, it’s common to take photos with iPhone. As these photos are meaningful, it’s reasonable to import them to your computer for a backup in case of accidents like iPhone damage.

Photos Icon

But sometimes, we might encounter some issues making you can't transfer photos from iPhone to Windows 10/11 computer or laptop. Or you find iPhone DCIM folder missing photos after you connected it to a PC. 

Generally, there are 3 reasons why iPhone photos not downloading to PC.

This computer is not be trusted: If it is the first time the iPhone connecting with the Windows PC, you need to authorize the PC to trace photos by tapping the "Trust" button.
Faulty USB cable: It can be the USB cable issue making your iPhone cannot be detected by the computer so you cannot import pictures from iPhone to Windows 10.
Corrupted Apple USB driver: To connect your iOS device, a valid Apple USB drive is required. If the driver if is corrupted, photos won't import from iPhone to PC.

Next, this article will list 3 common fixes that can solve this issue.

Section 1: How to fix can't import photos from iPhone to Windows 10/11 PC

If you can't import photos from iPhone to windows 10/11 computer and iPhone don’t recognize by Windows, you can take accordingly measures under different situations.

1. Ensure the Trust option has been selected

After you connect your iPhone to Windows 10/11, you’ll receive a message on your iPhone asking you whether you trust the PC to which you connect the iPhone to access the photo and videos. If you choose Don’t Trust or don’t make a choice, your Windows can’t access these photos stored on your iPhone,  so you can't import photos from iPhone to Windows 10/11. Thus, make sure that you have chosen the Trust option.

Trust This Computer

2. Replace the USB cable or try another USB port

When there are some issues with the USB cable or USB port that connect your PC with the iPhone, your computer cannot detect the iPhone normally and you aren’t likely to get the message mentioned above.

To fix can't transfer photos from iPhone to Windows 10/11, in such a condition, replacing the invalid USB with a working one or connect your iPhone to another USB port on Windows 10/11 computer might be helpful.

Check USB Cable

A broken cable could also make you can't backup iPhone because disconnected.

3. Update or reinstall Apple Mobile Device Driver

If you can't import photos from iPhone to Windows 10/11, an outdated driver also can be the cause of the issue. If so, you can update Apple Mobile Device Driver to fix it. Here are the steps:

Step 1. Press Windows+ R to open the Run window, type “devmgmt.msc” and hit Enter to open Device Manager.

Step 2. Expand Universal Serial Bus controllers and right-click Apple Mobile Device USB Driver.

Step 3. Choose Update Driver Software and Search automatically for updated driver software.

※Note: You can also choose Uninstall Device to uninstall the driver and then remove and connect the iPhone to reinstall the driver.

Step 4. Wait patiently and then try to see whether you can see your iPhone photos in Windows Photo App or iTunes.

Update Apple Driver

Section 2: How to easily transfer iPhone photos to Windows 10/11

Having tried one or more solutions aforementioned, the iPhone can be recognized by Windows PC properly.  However, if you still can't import photos from iPhone to Windows 10/11, you can use third-party transfer tool.

To help you export iPhone photos or videos to PC more simply, the section will introduce you to a professional and iPhone transfer tool for Windows 11/10/8.1/8/7, FoneTool. It allows you to get photos off your iPhone.

  • Widely Compatible: It supports the latest iPhone 14, iPad Air 2022, and also supports iOS 16.

  • Preview and select: This tool helps you to select one or more photos to Windows PC without importing all pictures.

  • Fast transfer speed: FoneTool can be one of the fastest ways to transfer photos to Windows 11, 10, 8, 7 computer. It is tested that 1000 pics can be transferred to PC in 10 minutes.

Now, connect the iPhone to the Windows PC, and don’t forget to click Trust on your iOS device. Then, download FoneTool and have a look at how it works:

Step 1. Download FoneTool and connect iPhone to computer with USB cable.

Download Freeware Win 11/10/8.1/8/7
Secure Download

Step 2. Click Phone Transfer > Go to Phone Transfer and click Start Transfer.

Transfer to Computer

Step 3. Click the plus icon to preview photos on iPhone and select the photos needed to import to Windows 10/11 computer. Click OK.

Select Photos

Step 4. Click Start Transfer > Select a path to save your files > Click Transfer to get photos off iPhone.


FoneTool is the best iPhone backup software. It allows you to back up iPhone photos, videos, music, and messages to Windows PC within just a few clicks. What’s more, you can choose specific files from backup image file and restore them only. Backup iPhone to computer to protect iPhone data.


Photos could take much iPhone storage so you need to export them to computer. If you can't import photos from iPhone to Windows 10/11 computer, this passage gives you very effective solutions to fix it.

In addition, you could try FoneTool to get photos off iPhone in a new way.

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Lena · Editor
Lena is an editor of FoneTool, she covers backup & restore, and phone data management and so on. She enjoys helping people find solutions to their problems. She loves traveling, eating, reading and so on. She takes most of time with her family when she is not working.