By AOMEI / Last Updated March 17, 2020

The error: File History drive is disconnected

Always keeping your data backed up and updated is a crucial routine. Thanks to File History, you can easily create backups for your files in Windows 8/8.1/10. Sometimes, you may find that your File History drive is disconnected. The specific error message may vary:

✦ "Reconnect your drive. Your File History drive is disconnected. Reconnect it and try again."

File History Drive Disconnected

✦ “Reconnect your drive. Your File History drive was disconnected for too long. Reconnect it and then tap or click to keep saving copies of your files.”

✦ “Your files will be temporarily copied to your hard drive until you reconnect your File History drive and run a backup.”

When a scheduled backup task is triggered, it will prompt with such an error. By default, File History will save copies of files every hour, so it may be quite annoying if you do not fix it, not to mention that your files are not protected.

Why is File History drive disconnected in Windows 10/8.1/8?

Following are some possible reasons for the File History drive disconnected error:

  • If your external hard drive is indeed disconnected, you can reconnect the drive. Or if you do not want to backup your files anymore, just turn off File History.

  • If you can open and view the File History drive in File Explorer in Windows 8/8.1/10, then the backup drive may be failing or file system is corrupted.

  • If you have made some changes to your drive after backing up files to it with File History, then it is likely that File History doesn’t recognize this drive.

  • If you have also connected this drive to another computer for backup, another user may have restricted your permission to access this drive.

Solutions to File History drive disconnected

Learn four effective solutions to “Your File History drive is disconnected” here:

Solution 1: Reconnect File History drive and restart backup
Solution 2: Check and fix hard drive errors
Solution 3: Clean up File History configuration files
Solution 4: Create a shared folder to save File History backup

Solution 1: Reconnect File History drive and restart backup

If your external hard drive used for File History backup has been disconnected for too long, you will be asked to reconnect your drive. You need to manually reconnect the drive and then start the backup as the following:

1. Navigate to Settings > Update &Security > Backup.

2. Reselect the external hard drive or network drive.

Add a Drive

Tips: You can also set another drive to save File History backup. To do that, you can click More options in File History, scroll down to the Back up to a different drive section, and click the Stop using drive button. Then, you can select a new drive using Add a drive again.

Solution 2: Check and fix hard drive errors

If you doubt there might be some errors on your hard drive, then you can first check your hard drive for bad sectors.

1. In Windows 10, right-click on the Start menu and choose Command Prompt (Admin). In Windows 8/8.1, you can press Windows + R key and type in “CMD” in the Run window and press Enter.

2. In the Command Prompt window, type in chkdsk.exe /f H: and press Enter. You should replace the “H” with the drive letter of your backup disk.

Check Disk

3. It will take some time to finish checking and fixing hard disk errors.

  • If the value of the bad sector is not 0, then the disk is probably damaged or inclines to fail. For your backup data’s security, you should clone the failing hard drive to a new one and use the cloned one as the backup drive.

  • If you see no bad sectors, then the problem is not with the backup disk. It might be the configuration files that cause this error. In this case, please refer to Solution 3.

Solution 3: Clean up File History configuration files

If you cannot simply connect the File History drive again to fix the error, you may delete the configuration files and then reconnect it.

Note: This method will delete all the File History backups, so it is recommended to create another backup of your files before trying this method.

1. Make sure you are able to view hidden files. You can open File Explorer and go to the “View” tab on File Explorer’s ribbon. Then, do following things:

  • Check the Hidden items checkbox in the Show/hide section.

  • Click the Options button. In the Folder Options window, click the View tab and UNCHECK Hide protected operating system files (Recommended) under Advanced settings.

2. Navigate to the folder below and delete all the files in it:

C:\Users\[username]\AppData\Local\Microsoft\Windows\FileHistory\Configuration\

Tips: You can also type “%localappdata%\Microsoft\Windows\FileHistory\Configuration” in a Run window to open this folder directly.

3. Go back to File History and connect the drive again.

Solution 4: Create a shared folder to save File History backup

If you only want a specific folder to save File History backup, you can create a shared folder on your external hard drive or internal drive and then use File History to backup to this folder. Some users struggle to let File History backup to the internal drive, and this workaround definitely works. To do that, just follow these steps:

1. Create a new folder named File History Drive or whatever suits you.

2. Right-click on the newly created folder and select Properties.

3. Click on the “Sharing” tab and select Share... to create a shared folder. You need to add users you want to share with and set the Read/Write permission.

File Sharing

4. Open File History. Click Add a drive > Show all network locations. If the drive you want isn’t listed there, then click/tap on Add a network location and navigate to the shared folder you just created.

Backup files with the best free File History alternative

Due to the problems that File History may bring you, File History is not ideal for file backup. Here I’d like to recommend a free alternative to File History - AOMEI Backupper Standard. Besides file backup, it can also backup your system, disks and partitions. You are allowed to set the backup tasks to run automatically using the “Schedule” feature. Follow the guidance below to backup files and folders with AOMEI Backupper:

Step 1. Download, install and run this free backup software.

Step 2. Click “Backup” tab, and choose “File Backup”.

File Backup

Step 3. In this screen, click “Add File” or “Add Folder” to include specific files and folders in the backup.

Add Folders Files

Step 4. Choose a target location to save the backup image. Besides external hard drives, this tool allows you to backup to NAS device, network location, and local hard drives.

Select Destination

Step 5. Click “Schedule” to set a frequency for this file backup task if needed. After that, click “Start Backup” to start backing up your files.

Start Backup

Tips: If you want a duplicate of your files instead of an image file, AOMEI Backupper also provides “File Sync” feature. You can even run real-time file sync (supported by AOMEI Backupper Professional) for continuous data protection.

Learn more from video tutorial:

Top 2 Ways to Backup Files in Windows 10

Conclusion

If you constantly receive the error “Your File History drive is disconnected”, you can try the four solutions mentioned above to fix the error or use AOMEI Backupper as an alternative. Apart from the backup and sync functions, AOMEI Backupper is embedded with the clone feature. You may use it to clone Dell laptop hard drive for disk upgrade. Don’t hesitate to give it a try!