By Jessie / Last update December 13, 2021

Reasons for Windows 11 Microsoft Store not Working

If you are feeling annoyed because the Windows 11 Microsoft Store is not working, don't worry, many people encountered the same problem. Recently, lots of users have reported that the Microsoft Store is not opening in Windows 11. This article summarizes the main reasons for you.

  • No new Store version installed: If you can't open the Microsoft Store interface, it is probably because a new version of Microsoft Store not installed.
  • Microsoft Store update failure: When you upgrade to Windows 11 from an older version, Windows 11 Microsoft Store not working due to an update failure.
  • System file corruption: The more serious case is that the system file is corrupted and then it will cause the Microsoft Store not opening in Windows 11.

How to Fix Windows 11 Microsoft Store not Working

After knowing the reasons why Windows 11 Microsoft Store not working, this article will then provide you with three different solutions to fix the problem. You can continue reading for more details. 

Fix 1. Update to the New Store version

The first method is aimed at the first reason mentioned above, which is not install a new Store version. You can update the Microsoft Store to the latest version to solve this problem. And you can follow the graphic tutorial below. 

Step 1. Press Win+ R together to open the Run window. Then, type ms-windows-store://home and press Enter to open Microsoft Store. If you’re prompted by the User Account Control, click Yes to grant administrative privileges.

Run Window

Step 2. When you enter the Microsoft Store interface, click the action icon (top-right corner of the screen), then click Download and Updates.

Windows Store Download Updates

Step 3. Click the Get updates button in the Downloads and updates tab, then wait patiently until every pending update is installed.

Update Microsoft Store App Windows 11

Step 4. Once the download is complete, make sure that each downloaded update is installed, then restart your computer and launch the Microsoft Store again. And you can see if Windows 11 Microsoft Store can open without any problems.

Fix 2. Reset the Microsoft Store

When you upgrade from an older version to Windows 11, you may notice that you click on the Store icon but there is no response. This situation indicates that your Microsoft Store update has failed and you can fix the problem by resetting the Microsoft Store. Here are the specific steps.

Step 1. Open the Run window, type cmd and press Ctrl + Shift + Enter to open up an elevated Command Prompt with admin access.

Run Window Cmd

Step 2. When you are in the elevated Command Prompt interface, type wsreset.exe and press Enter to reset the Microsoft Store.

Wsreset

Step 3. Restart your computer and open the Microsoft Store again to see if the problem is fixed.

Fix 3. Run DISM and SFC Scans

If the above two methods don‘t solve the problem, you can try the third method. When a corrupted system file causes Windows 11 Microsoft Store not working, you can run System File Checker (SFC) and Deployment Image Servicing and Management (DISM) to fix the issue.

Step 1. Open the Run window, type wt and press Ctrl + Shift + Enter to open a Windows Terminal with administrative access.

Run Window Wt

Step 2. In the Windows Terminal window, type sfc /scannow and press Enter to run a System File Checker. 

Sfc Scannow

Step 3. When the scan process is finished, restart your computer and see if the problem is fixed. If not, you can try Step 4.

Step 4. Open another Windows Terminal (do as step 1) and run a DISM scan by pasting DISM /Online /Cleanup-Image /ScanHealth and pressing Enter.

Dism Scanhealth

Step 5. Once the DISM scan is complete, restart the PC and see if the problem is solved.

If none of the above methods can solve your problem, or if you make a mistake during the fixing process, the worst situation may require a fresh system installation. To avoid this situation, you can read on to learn the best solution.

Best Solution to Prevent Reinstallation

Reinstalling Windows will be a very troublesome and time-consuming task. So, to avoid this situation, you can choose a safe and professional system backup software to backup your Windows 11, such as AOMEI Backupper Professional. You can restore your system which is much easier than reinstalling the system.

This software not only allows you to backup your operating system but also provides Disk Backup, Partition Backup and File Backup functions, and you can restore them easily. When you want to restore your system to a computer with different hardware, its Universal Restore feature can help you to achieve this goal. This feature also can help you in the situations below.

  • Instant recovery of a crashed system on different hardware.
  • Install Windows 11 without converting disk partition style.
  • Install your system between real and virtual machines.
  • Reinstall your system after replacing your motherboard, CPU and other hardware.

You need to download AOMEI Backupper Professional on a normal computer first, then use this software to create a system image of Windows 11 and create a bootable USB drive. Then you can follow the steps below to restore Windows 11 to your current computer.

Download Free Trial Win 11/10/8.1/8/7/XP
Secure Download

Step 1. Insert the disk containing Windows 11 system image and bootable disk into your current computer. Then, restart your computer and enter BIOS to modify the boot order to make the bootable disk as the first option. Then you will see the interface of AOMEI Backupper Professional after loading, and click Restore > Select Image File.

Select Image File

Step 2. Choose Restore the system backup option and click Next.

Restore Entire Backup

Step 3. Select the destination to restore the Windows 11 system backup to the current computer.

Select Location

Step 4. If your computer hardware is different from the backed up computer, the software will automatically tick Universal Restore to make sure that it can be booted after restoration. And you just need to click Start Restore.

Preview Restore To Other Location

Summary

When you encounter a situation the Windows 11 Microsoft Store not working, you can use the 3 methods provided in the article to fix the problem. If none of the three methods work or if you make a mistake so that you need reinstall the system, you can use the Universal Restore feature  of AOMEI Backupper Professional to restore Windows 11 to your current computer. If you are a Windows Server user, you can try AOMEI Backupper Server.

Furthermore, if your computer cannot boot due to corrupted system files, it allows you to create bootable media to recover your system under Windows PE. You can download this software to explore more features.