Technical FAQ

Phone Recovery

The device has connected, but not been recognized?

Please try the following ways to solve this issue.
Try to reconnect the device to the computer with a charging cable.
Make sure the charging cable is workable. You could try another charging cable for connection.
Try another USB port to make sure it works normally.
Please keep the device unlocking when you connect the device to the computer.
If the iPhone is still not be recognized with a normal connection, please try to restart the software. The iPhone may not be detected by relative services in time.
Go to "Control Panel" > "Hardware and Sound" > "Device Manager" to check whether Apple Mobile Device USB Drives have been installed after connection. You could try to reinstall or update the Apple Mobile Device USB Drives.

How to fix verification failed with iTunes?

"Verification Failed" means iTunes components have been uninstalled or related service disabled. You could try the following two methods to solve this error.
Method 1. Reinstall iTunes components or software
Step 1. Go to the installation directory of the software and find the "iTunes Components" folder.
Step 2. Click on "setup.exe" to reinstall iTunes components.
Alternatively, you could reinstall the software, which can also solve this issue.
Method 2. Check Apple Mobile Device Service
Step 1. Press "Win+R" and input "services.msc"
Step 2. Right-click "Apple Mobile Device Service" and select "Properties".
Step 3. Make sure the "Startup type" is "Automatic" and "Service status" is "Running".

How to reduce the impact of WeChat data loss or accidental deletion?

Usually, we will delete data when the WeChat data take up too much phone space. While we may need those deleted data someday. We suggest you scan and back up WeChat messages with AOMEI WeChat Recovery.
Steps 1. Launch WeChat Recovery and connect the phone with the computer
Step 2. Click the “New Scan” button.
Step 3. When we need the WeChat data, we can view the scanning record to get back the data.

I have never backed up my phone, how can I recover deleted WeChat history?

When WeChat history is deleted from your phone, the files become invisible, but they are not removed from your phone. With AOMEI WeChat Recovery, we can retrieve WeChat history from the internal disk. Besides, data that were deleted recently have a higher success rate of recovery. Because deleted data will be overwritten by new information, and once data get overwritten, it is less likely to recover them.

How to tell which WeChat messages are deleted or existing?

On the scanning results, the black messages are existing WeChat history, and the deleted messages will be marked in orange.

What are “Unknown Contacts” on WeChat Recovery? Why are “Unknown Contacts” created?

You may wonder why scanned and recovered data are less than deleted data. In this condition, there are Unknown Contacts appeared on the left side of the interface. The WeChat data and contacts are separately stored on your phone. If the deleted contact information is overwritten and becomes unrecoverable, accordingly, the WeChat messages can’t be matched to the correct contacts. Thus, those lost messages would be demonstrated with “Unknown Contacts”.

Why lost messaged can’t be restore to WeChat App?

There are two reasons why the recovered data can’t be restored to WeChat.
1. The recovered chats will be verified by WeChat Server when phone connected to the Internet. The recovery operation will be considered abnormal by WeChat Server. And the WeChat messages will be emptied.
2. Restoring messages to WeChat App may cause WeChat running instability.