You can find the price of AOMEI Cyber Backup by contacting our sales manager at [email protected] , or starting a live chat with us, or by upgrading to see the price from a trial version.
We accept Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.
Online orders of Cleverbridge AG are 100% secure. All data exchanged during the payment process is TLS (Transport Layer Security) encrypted. Order securing servers of cleverbridge.com operate online software stores worldwide. You will be connected to the SECURE page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is encrypted and sent securely to the web servers.
Yes. Our Educational and Non-Commercial License Program is intended to make our products more affordable to students, teachers, schools, colleges, universities, educational institutions, non-commercial organizations and government agencies. Generally, we offer those customers 20% discount on all products. You can contact our sales manager for the coupon code.
Yes. We will include your copy of invoice together with your contract once you have purchased AOMEI Cyber Backup.
Yes. We provide technical support for every user of our products, including paid products, trial versions and freeware.
If you have any questions about sales or post-purchase services that are not covered in the FAQ, please email us to [email protected].
VMware ESXi 6.0 and above versions are supported.
It may be that the virtual machine has been restored, and then the program will back up the virtual machine as a new virtual machine.
Google Chrome 29 or higher, Mozilla Firefox 23 or higher, Microsoft Edge 25 or higher.
It may be caused by the previous situations: The original virtual machine has been modified or deleted; The uuid is changed after the virtual machine is restored to its original location; And, we recommend that you create a new task to back up these virtual machines again.
Install the KB2506143 patch to the system and then reinstall AOMEI Cyber Backup. Click here to download the patch.
Windows Server 2012 R2/2016/2019/2022 and Windows 8/8.1/10/11.
You need to use the administrator account to add.
It is not supported to back up virtual machines whose names contain the characters '. It is recommended to delete it and try again.
On the computer where ACB is installed, enable the registry to support long paths, open
the registry HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem, find the
LongPathsEnabled key on the right side, and change its value to 1, and then try;
Configure the write permission of the relevant account for the backup target path and try again.
It may be that the virtual machine snapshot no longer exists; There are "\ / : * ? " <> |" characters in the name of the virtual machine. It is recommended to modify the name of the virtual machine and try again.
Please first make sure your server and client are under the same physical LAN and
manually install the Agent program on your client machines. We also advise you to close
the anti-virus program and firewall and then check again.
And, please perform a two-way ping test first. If the ping can pass, please enable IP segment management and add the IP segment where the client machine is located in the AOMEI Centralized Backupper Settings and then refresh.
AOMEI Centralized Backupper doesn’t support backing up dynamic disks with disk backup, but you can back up dynamic volumes with partition backup.
Please check if there is another AOMEI Centralized Backupper under the same LAN and the
client machine has been occupied by another AOEMI Centralized Backupper. You can first
cancel control on another server-side or the agent and request control again.
Or, we advise you to directly delete the Login file under the path C:\ProgramData\AomeiBR\net (on the client machine).
Please make sure your client machine is with an administrator account and has administrator permissions. If the problem remains, please try to restart the AOMEI Backupper Service under Windows Task Manager and then retry.
For more questions about AOMEI Cyber Backup that are not covered in the FAQs, please email us at [email protected]