Buy AOMEI Backupper

Sales FAQs

• Why is the price on the order page higher than that in your store?

  There may be a tax when you place the order. The tax is charged according to your local tax law by our eCommerce service provider. For those who enjoy the privilege of VAT Exemption, you can remove the tax by entering your VAT Exemption ID in the shopping cart if you still find tax in the order.

• Which methods can be used for payment?

  We accept PayPal, Visa, MasterCard/Euro Card, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards connected with one of the major credit card companies listed above. We also accept Bank/Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice.

• What’s the product delivery policy and is there an invoice？

  Real-time delivery. Usually, once your order is processed successfully, the download link, license code as well as an electronic invoice of the software will be immediately sent to your email.

• Can I cancel the yearly subscription if I don’t need it sometime?

  Yes. You can cancel your subscription any time you would like to. When you purchased AOMEI Backupper Yearly Plan solely or AOMEI Backupper Yearly Plan with accordant size of cloud storage, it’s auto renewed every year. After the first payment, if you decide you don’t need it any more, you can cancel it so that we will not charge you next year. Just pay attention to cancel it before the next billing date.

• What's your refund policy?

  We have a 90-Day Unconditional Money Back Guarantee. If you are not happy with the product you purchased during your first 90 days, we promise to refund your money. When you request a refund, our customer service representatives may inquire the reason for your refund so we can improve our products and our customer experience.