Troubleshoot HP Printer in Error State Windows 11 in 5 Ways

Is your HP printer stuck in an error state, causing frustration and hindering your productivity on Windows 11? Fear not! In this comprehensive guide, we'll explore the common causes behind this issue and provide you with five effective solutions to resolve it swiftly.


By Maggie Updated on January 26, 2024

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Understanding the Problem: HP Printer in Error State

HP printers may encounter an error state due to various reasons, disrupting their normal functioning and preventing them from completing printing tasks. Some of the common causes include:

1. Connectivity Issues:

Poor or unstable connections between the printer and the computer can lead to the printer being in an error state. This can happen due to loose cables, faulty USB ports, or network connectivity issues.

2. Outdated Drivers or Firmware:

If the printer drivers or firmware are outdated, they may not be compatible with Windows 11, resulting in errors and malfunctions. Regular updates are essential to ensure smooth operation.

3. Paper Jams or Printer Hardware Problems:

Physical obstructions such as paper jams or hardware malfunctions within the printer itself can trigger error states. These issues require immediate attention and troubleshooting to resolve.

Hp Laptop

Solutions: Resolving HP Printer Error State on Windows 11

Now that we've identified the potential causes, let's delve into five effective solutions to troubleshoot and resolve the HP printer error state issue:

Solution 1: Check Printer Connections

- Ensure all cables connecting the printer to the computer are securely plugged in.

- Verify that the printer is connected to a stable power source and turned on.

- If using a network printer, ensure it's connected to the correct network and has a stable connection.

Solution 2: Update Printer Drivers and Firmware

- Visit the HP website and download the latest drivers and firmware updates for your printer model.

- Install the updates following the on-screen instructions provided by HP.

- Restart your computer and printer after the updates are installed to apply the changes.

Solution 3: Clear Paper Jams and Check Printer Hardware

- Open the printer cover and carefully remove any jammed paper or debris.

- Inspect the printer's internal components for any visible signs of damage or obstruction.

- Clean the printer rollers and ensure they are functioning smoothly.

Solution 4: Restart Print Spooler Service

- Press Win + R to open the Run dialog box, then type "services.msc" and press Enter.

- Scroll down and locate the "Print Spooler" service in the list.

- Right-click on the Print Spooler service and select "Restart" from the context menu.

- Wait for the service to restart, then try printing again to see if the error state is resolved.

Solution 5: Run HP Print and Scan Doctor

- Download and install the HP Print and Scan Doctor utility from the HP website.

- Launch the utility and follow the on-screen prompts to diagnose and fix printing issues.

- The utility will identify any problems with the printer and provide recommendations for resolution.

Recommendation: AOMEI Backupper

When dealing with critical printing issues like the HP printer error state on Windows 11, having a reliable backup solution like AOMEI Backupper is essential for safeguarding your data and system integrity. AOMEI Backupper offers robust backup and restore features, ensuring that your files are protected and accessible even in the face of hardware failures or software glitches.

Pros of AOMEI Backupper:

- User-friendly interface for easy navigation and setup.

- Comprehensive backup options, including system backup, disk backup, file backup, and more.

- Incremental and differential backup modes for efficient data protection and storage optimization.

- Universal restore feature for seamless system migration and recovery.

Cons of AOMEI Backupper:

- Some advanced features may be limited in the free version.

- Occasional compatibility issues with specific hardware configurations may arise.

To leverage AOMEI Backupper in resolving your HP printer error state issue, simply download and install the software on your Windows 11 system. Create a system backup to ensure that your data is safely stored before proceeding with troubleshooting or hardware replacement.

Frequently Asked Questions (FAQs) About HP Printer Error State on Windows 11

Q: Why is my HP printer stuck in an error state?

A: HP printers may be stuck in an error state due to connectivity issues, outdated drivers or firmware, paper jams, or hardware problems.


Q: How can I update my HP printer drivers and firmware?

A: You can update your HP printer drivers and firmware by visiting the HP website, locating your printer model, and downloading the latest updates from the support page.


Q: What should I do if my HP printer has a paper jam?

A: If your HP printer has a paper jam, open the printer cover, carefully remove the jammed paper, and clean the printer rollers to ensure smooth operation.


Q: What is the Print Spooler service, and how can I restart it?

A: The Print Spooler service manages print jobs in the Windows operating system. You can restart it by opening the Services window, locating the Print Spooler service, and selecting "Restart" from the context menu.


Q: How does HP Print and Scan Doctor utility help in troubleshooting printer issues?

A: HP Print and Scan Doctor utility diagnoses and fixes printing issues by identifying problems with the printer and providing step-by-step guidance for resolution.


Q: Can AOMEI Backupper help me recover data in case of a printing-related hardware failure?

A: Yes, AOMEI Backupper's comprehensive backup and restore features enable you to recover data seamlessly in the event of hardware failures or system crashes, providing peace of mind and data security.

Tech Terms Demystified

1. Print Spooler Service:

The Print Spooler service is a software component in the Windows operating system that manages print jobs sent to a printer or print server. It spools print jobs from the computer's memory to the printer's memory or to a print file on disk.

2. Firmware Updates:

Firmware updates are software updates specifically designed for hardware devices like printers. These updates improve device performance, fix bugs, and add new features.

3. Diagnostics Utility:

A diagnostics utility is a software tool used to identify and troubleshoot problems with hardware devices or software applications. It scans the system for issues and provides recommendations for resolution.

Tips for Troubleshooting HP Printer Error State

1. Regular Maintenance:

Conduct regular checks on your HP printer to ensure it's free from paper jams, debris, or hardware malfunctions.

2. Keep Drivers Updated:

Stay up-to-date with the latest printer drivers and firmware updates from the manufacturer's website to ensure compatibility and optimal performance.

3. Check Connectivity:

Verify that the printer is properly connected to the computer and has a stable network connection to avoid error states during printing.


In conclusion, troubleshooting an HP printer in error state on Windows 11 requires patience, diligence, and the right tools at your disposal. By following the five effective solutions outlined in this guide and leveraging reliable backup solutions like AOMEI Backupper, you can overcome printing obstacles and restore smooth operation to your HP printer. Remember to stay proactive in maintaining your printer's health and optimizing its performance for uninterrupted printing

Maggie · Editor
Maggie is a technical editor from AOMEI and troubleshoots technical problems against data protection. She has received professional and systematic technical training. With a focus on user experience, security, and problem-solving, she always puts herself in the readers' shoes and provides them with valuable technical insights.